Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Guy Minervini
guy.minervini@harman.com
3
Article
Last Month
I-Tech 4x3500HD Intermittent Startup Problem When In Use
Published June 1st, 2026 by Guy Minervini
Brand: Crown Affected Products: 4x3500HDB 4x3500HDS Summary: 4x3500HD amplifiers restart intermittently during use, cutting out sound temporarilly, especially when using certain JBL presets such as those for the A8 or A12. Troubleshooting: Check AC voltage and power. Check Processing Sample Rate - confirm it has not been changed from the preset def
4x3500HD Dual Mode Preset Recall Does Not Exit Bridge Mode
Published May 6th, 2026 by Guy Minervini
Brand: Crown Summary: On Crown 4x3500HD amplifiers, recalling a preset from the front panel may fail to switch outputs from bridge mode back to dual (unbridged) mode. This can occur after the amplifier has been configured in bridge mode using Audio Architect and then operated without the software running. Escalation Ticket: TSC-00463748-ESC001 JIRA
DSi 2.0 Feature Update - Install Market
Published April 1st, 2026 by Guy Minervini
Brands: Crown JBL Models: SA4 MA4 LA4 SA4-D MA4-D LA4-D FEATURE UPDATE - INSTALL MARKET November 2024 Summary: JBL DSi2.0 Firmware version 1.1.14.1 helps customers to use DSI 2.0 amplifiers for a broader range of applications. This update adds JBL Speaker Tunings for the Install, PPA and Record and Broadcast range of loudspeakers in addition to the
ComTech D Series Amplifiers: Dante Network Setup and Best Practices
Published April 21st, 2026 by Guy Minervini
Brand: Crown Models: CTD-2125 CTD-4125 CTD-8125 Overview: ComTech D Series amplifiers support Dante® audio networking and multiple Ethernet operating modes. Each amplifier includes two physical Ethernet connectors identified as Port A and Port B. Selecting the appropriate network mode and understanding port behavior helps ensure reliable audio p
How to Manually Add or Remove a Firmware File in Audio Architect
Published February 25th, 2026 by Guy Minervini
Brand: AKG BSS Crown dbx JBL Models: All devices supported in HiQnet Audio Architect. Question: Where are firmware files stored in Audio Architect? Answer: Firmware Files Location: The firmware files are stored in a subdirectory of Audio Architect, the FirmwareUpdates folder. This folder is located at C:\Program Files\Audio Architect<version
Load More