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Carlos Mendoza
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ZonePro Baud Rate
Published January 6th, 2026 by Carlos Mendoza
What is the Baud Rate for the RS232 Connection on the dbx ZonePro series? In order to properly connect and load a configuration via Serial connection into a ZonePro Processor, you will need to set the proper Baud Rate and Serial Port Configuration. The correct Port Settings for the Serial connection are as follows: Baud Rate: 57600 Data Bits
Using Venu360 as 4x4 AES to Analog Converter
Published January 6th, 2026 by Carlos Mendoza
Can you use the Venu360 to convert AES to Analog? The Venu360 has AES inputs and analog outputs, can it be used as a 4x4 converter? The Venu360 can be used as a 4x4 converter. Although the device is a 3x6 processor (3 analog inputs), the Venu360 has 4 AES inputs also present on Input 1 and Input 2 XLR connectors respectively. These can be conve
ZonePRO 1261m Current Firmware
Published January 7th, 2026 by Carlos Mendoza
Question: What is the latest/current firmware for the ZonePRO 1261m? Answer: Version 1.06 (No further updates are planned at this time).
Removing Tomcat Defaults from the RMS Server
Published January 26th, 2026 by Carlos Mendoza
Sometimes local security teams will detect the Tomcat default pages and apps as a security vulnerability. If so, you need to remove them from the Tomcat directory. This will not affect the running of RMS, but it will remove the base webpage you see when you enter in the RMS address without the /rms at the end. The following steps will remove al
RTA-M Microphone Calibration File
Published January 7th, 2026 by Carlos Mendoza
Question: Where can the Calibration File be obtained? Answer: No individual mic calibration test document is included or available. The RTA-M microphone is designed to be used with the dbx DriveRack family of products and the AutoEQ Tuning feature on those devices. Frequency response and product specifications can be found on the product webpa
Programming SVSI in RMS
Published January 26th, 2026 by Carlos Mendoza
Programming SVSI in RMS: When it comes to programming SVSI devices into RMS, there a couple of additional steps you must take. To monitor SVSI devices you must use virtual devices in place of the physical device numbers normally used when registering and monitoring devices. When a device is registered to RMS with a physical device number the RMS s
Gain Structure & Limiter Guide for the PA2
Published January 7th, 2026 by Carlos Mendoza
This video demonstrates how to set proper gain structure when an amplifier is not listed in the PA2. Gain Structure and Setting Up the Limiter If your amps are not in the Wizard, you will need to familiarize yourself with the concept of setting your systems gain structure to optimize the system properly. Please refer to PA2 Owner's Manual an
What is the Difference Between Device Models Ending with a V?
Published January 7th, 2026 by Carlos Mendoza
Question: What is the difference between dbx device models that end with a "v" and units that don't? Answer: There are no physical or software differences between the units. It is only an indicator of where it was manufactured.
ZonePro - How to Connect over Ethernet
Published January 7th, 2026 by Carlos Mendoza
What you will need: - Windows computer. - ZonePRO GUI Designer (available for free on the dbx website). - Crossover Ethernet cable OR a couple straight through Ethernet cables with a switch/router. Note: When connecting directly from a computer to the ZonePRO without a hub or switch, an Ethernet crossover cable must be used; the transmi
Sidechain Applications - Bass & Kick
Published January 7th, 2026 by Carlos Mendoza
Side Chain Compressor Applications for Bass & Kick Drum, Ducking Using the Gate or De-essing This document is to help give you a better understanding of Sidechain applications. For Kick Drum/Bass Guitar In order to trigger the noise gate of the compressor from a kick drum signal, start by connecting the dbx on an insert where the bass is co
Input-Y Configuration for Networked DCi Amplifiers using Audio Architect
Published January 14th, 2026 by Carlos Mendoza
Applicability: The following set of instructions will walk you through configuring your Networked DCi amplifier (DCi Network, DCi Dante, and DCi Network Display series) for Y input operation using Audio Architect. **Note: All DCi amplifiers ship from the factory defaulted for discrete channel operation.** Step 1: After you launch Audio Architec
ZonePRO Internal Reset Procedure
Published January 7th, 2026 by Carlos Mendoza
Question: How do I factory reset my ZonePRO 641/1261 and their "m" variants? Note: Confirm that the unit is in a communicative state by looking through the chassis vent on the left side of the unit. If the unit is in a communicative state and operating properly, there's a single LED that should consistently flash back and forth between RED and
ZonePro - How to Connect over RS232 (Serial)
Published January 7th, 2026 by Carlos Mendoza
What you will need: - Windows computer. - ZonePRO GUI Designer (available for free on the dbx website). - Null modem/crossover serial cable (a straight through cable will not work). - RS232-to-USB adapter if you don't have an RS232 port on your computer (most modern computers do not). How to get connected: 1. Turn on the ZonePRO
Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6
Published January 26th, 2026 by Carlos Mendoza
Fixing ControlSystemMonitor and PowerMonitor in RMS 4.6: Since 4.6 the ControlSystemMonitor and PowerMonitor located inside of it fail to run correctly. The way around this is to instead use the callback functions to get it operating the same way. In ControlSystemMonitor replace the ExecuteAssetControlMethod function with the following: DEFINE_FU
ZonePRO 1260m Current Firmware
Published January 7th, 2026 by Carlos Mendoza
Question: What is the latest/current firmware for the ZonePRO 1260m? Answer: Version 1.06 (No further updates are planned at this time).
Troubleshooting Roombook/Acendo Panels
Published January 12th, 2026 by Carlos Mendoza
We've been getting an increased number of scheduling panel calls. These are just a few basic steps for troubleshooting Roombook/Acendo panels. We'll be focusing on the Exchange mail service since most of the calls we get start there. Each section of the document will correspond to a tab in the panel setup and will contain a few things to check
ZonePRO 640m Current Firmware
Published January 7th, 2026 by Carlos Mendoza
Question: What is the latest/current firmware for the ZonePRO 640m? Answer: Version 1.06 (No further updates are planned at this time).
ZonePRO 641 Current Firmware
Published January 7th, 2026 by Carlos Mendoza
Question: What is the latest/current firmware for the ZonePRO 641? Answer: Version 1.110 (No further updates are planned at this time).
Troubleshooting HiQnet Device Discovery Using Audio Architect
Published November 25th, 2025 by Carlos Mendoza
Introduction: One of the biggest challenges of working with network devices is getting everything to talk over the network. In this guide we will cover the troubleshooting steps to take when you are unable to get a computer to discover a device. The process for troubleshooting device not discovered involves checking three areas Software, Netwo
ZonePRO Input Expansion
Published January 7th, 2026 by Carlos Mendoza
Question: Can I use the ZonePRO Link Bus for Input Expansion? Answer: No the Link Bus is only for Output Expansion.
PMC16 Firmware Updater
Published January 6th, 2026 by Carlos Mendoza
Requirements: USB-A to Mini USB cable. Windows PC (does not run on Mac OS). PmcManufacturingUpdater.exe (Software Utility). PMC Image (file). Procedure: Download the PMC16_Manufacturing_Update_1_0_9.zip. Extract all files into the same directory. Remove power from the PMC16. Hold the "PRESET" & "WIZARD" buttons then apply power
ZonePRO 640 Current Firmware
Published January 7th, 2026 by Carlos Mendoza
Question: What is the latest/current firmware for the ZonePRO 640? Answer: Version 1.110 (No further updates are planned at this time).
Unable to Install ZonePro GUI Designer Software?
Published January 7th, 2026 by Carlos Mendoza
Question: Why does my installation for ZonePro GUI Designer keep failing on Windows 10/11? Answer: Microsoft .NET Framework 3.5 is required in order for your Windows computer to be able to install ZonePro GUI Designer software. This Framework version is no longer made active in newer computers, today. Follow the steps below to resolve the iss
Where can I Find the Serial Number on my DBX Device?
Published January 7th, 2026 by Carlos Mendoza
Question: Where can I find the serial number on my DBX device? Answer: The serial number is usually located on a sticker affixed to the chassis of the DBX device. You'll need this serial number for technical support, warranty registration, and product updates. Note: If unit does not have serial number label, you can look for it on the box of
ZonePRO Link Ports
Published January 7th, 2026 by Carlos Mendoza
Question: What is the dbx ZonePRO link in/out port? Answer: · The link port is used to share up to 6 channels of audio channels between multiple dbx ZonePRO's. · The Link Bus does not expand the input channel count of a ZonePro system. Simply connect a short straight-through Cat 5 586B configuration cable from the Link Output RJ-45 connector o
ZonePro Crossover is Not Working
Published January 6th, 2026 by Carlos Mendoza
I have configured the ZonePro with a Crossover but hear no difference between outputs. When you configure a ZonePro with a Crossover, the LPF and HPF is not set. Run the Configuration Wizard in the ZonePro GUI Designer Software. Select a Crossover for the outputs. Note that the High Frequency will be set on the first channel and the Low Frequ
Software for DriveRack 4800/4820
Published January 7th, 2026 by Carlos Mendoza
Question: What software is required for configuration of the DriveRack 4800/4820 models? Answer: You must use a 64bit Windows PC running HiQnet Audio Architect to configure these devices. You can download the current release of HiQnet Audio Architect here.
Adding NPI to the RMS Database 4.6
Published January 26th, 2026 by Carlos Mendoza
Adding NPI to the RMS Database: RMS has been updated to allow for several new devices including the MD and MT touch panels, NCITE-813, NCITE-813AC, Acendo Core, VPX-1401, and VPX-1701. In order to update RMS you have to update the RMS database. Please follow the instructions included in this file. SQL Server Instructions: The following is done
ZC-2 - Input Gain Controller
Published January 7th, 2026 by Carlos Mendoza
Overview Primarily the dbxZC-1 or ZC-6 (momentary push and hold) could be assigned to an input gain stage. On rare occasions, a customer might want to assign a ZC-2 to the input gain. Normally this is just compatible with the output gain, but there is a work-around. The Trick to that is to add a ZC-1 in the software and then Edit the min
ZC Fire Module ID
Published January 7th, 2026 by Carlos Mendoza
Question: What ID number should the ZC Fire module be set to? Answer: The ZC Fire module needs to be set to ID #2. Additional Information: [Link to related articles or external resources] [Any extra context or examples]
ZC-4 - Fire Alarm Application Guide
Published January 7th, 2026 by Carlos Mendoza
This guide provides an overview for using a ZC-4 in place of a ZC-FIRE to recall a scene dependent upon the state of a fire alarm system. This design utilizes a dbx ZonePRO 640M, but any ZonePRO model will suffice to an extent. Please see the below warning. Warning: Your feature set will be limited if using any non-M version ZonePRO. You
ZonePRO 1260 Current Firmware
Published January 7th, 2026 by Carlos Mendoza
Question: What is the latest/current firmware for the ZonePRO 1260? Answer: Version 1.110 (No further updates are planned at this time).
RTA-M and the AFS Wizard on the DriveRack PA2
Published January 7th, 2026 by Carlos Mendoza
Question: Is the dbx RTA-M microphone required to run the Advanced Feedback Suppression (AFS) Wizard on the dbx DriveRack PA2? Answer: No, the dbx RTA-M microphone is only needed for the AutoEQ Wizard and not the AFS Wizard.
VENU360 - Multizone
Published January 7th, 2026 by Carlos Mendoza
Multizone Application This technical support guide will assist you in setting up your VENU360 for multizone outputs. Procedure: 1. Go into CONFIG Mode by selecting the Configure button and change the router (A) on output path 1. 2. Press the Recall button to load Preset 12: Mono Full Range Main. 3. Press the CONFIG button and turn the da
How To Load TPDesign3 on a Windows 10 Computer
Published November 25th, 2025 by Carlos Mendoza
Overview: TPDesign3 is an old application. It has since been replaced by TPDesign4 and TPDesign5, but all of these applications will only work with their corresponding touch panel generation. TPD3 is for G3 panels, TPD4 is for G4 panels, and TPD5 is for G5 / Varia panels. It’s rare, but there are some systems that still have a G3 panel, or
Enable ping responses on Acendo Core
Published January 12th, 2026 by Carlos Mendoza
Use the following steps to enable ping responses on Acendo Core: Log in as the coreadmin user. Open the popup in the taskbar with the gear and rectangle icon. Select Control Panel. Select System and Security. Select Windows Defender Firewall. Select Advanced Settings. Select Inbound Rules. Scroll down to 'File and Printer shari
Connecting NCITE to More Than One Display
Published January 26th, 2026 by Carlos Mendoza
The NCITE has 3 outputs (2 HDMI and 1 DXLITE). Three displays can be connected at a time. The NCITE is not a matrix switcher however, so the outputs are mirrored. Also, there is only one video scaler. If the scaler is left in auto scaling mode and more than one display is connected, the scaler will automatically drop to a resolution of 720p. By
Replacing a Java Installation on an RMS Server
Published January 26th, 2026 by Carlos Mendoza
Replacing a Java Installation on an RMS Server: On rare occasion it is necessary to replace the Java installation utilized by Tomcat. Here is the process: Stop the Apache Tomcat service. Install the replacement Java (optional: Remove previous installation at this time.) Open the Apache Tomcat configuration program. Right-click on the Tomcat ic
Disabling Local Host Access Logs in Tomcat
Published January 26th, 2026 by Carlos Mendoza
Disabling Local Host Access Logs in Tomcat: By default, one of the enabled forms of logging in Apache Tomcat is the Local Host Access Log. This log tracks every connection made to the RMS server. That means both masters and people, and every master connects every 15 seconds. This can add up to a lot of logs that can quickly overwhelm the hard dr
Setting up LDAPS on a Master
Published January 26th, 2026 by Carlos Mendoza
Setting up LDAPS on a Master: Introduction There are several things to take into consideration when setting up a secure LDAP connection between a master and your user authentication system. This document will discuss those considerations, but we will not be going into the specifics of the LDAP configuration itself. Please see the other Technical
Input Prioritization Using Two CTC-1402s
Published January 26th, 2026 by Carlos Mendoza
It is possible to connect a CTC-1402 pair to an input of another CTC Pair without a control system and utilize only auto input selection. This includes passing of USB. Follow the connection diagram below. The stars represent the default input (HDMI 1). With no other active video source and 'auto mode' enabled the CTCs default to this HDMI
Using a ZC-9 as a Scene Selector
Published January 7th, 2026 by Carlos Mendoza
Select a ZC-4 in the ID 1 position and check “Scene". Then click the “Edit" box. In the Edit window assign which position will select which scene. Not all of the binary positions will work. Below shows which binary positions work and which position on the ZC-9 they correspond to. ZC-4 Binary Settings This screenshot shows another way of lookin
ZonePRO Linking Maximum
Published January 7th, 2026 by Carlos Mendoza
Question: How many ZonePRO's can be linked together? Answer: Three total, beyond that they will not function.
Zonepro Designer Com Port Selection
Published January 6th, 2026 by Carlos Mendoza
Zonepro GUI Designer will not discover or connect to a device. Trying to connect to a Zonepro device via RS232 and it will not discover and/or connect. You must use comm port 1- 4 Even though you can select comm ports above 4 in GUI Designer, they sometimes will not work correctly. If this is your case, change the usb to serial adaptor's comm p
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