HARMAN Anytime Help Center

EON ONE MK2 Volume Scaling Not Fine Enough When Controlled From Bluetooth Device

Published May 20th, 2026 by Jerome King

Brand: JBL Affected Products: EON ONE MK2 Summary: On units running firmware 5.2.9.0 or earlier the MASTER volume was coupled to the phone or tablet volume control when paired for Bluetooth Audio. The volume stepped in increments of 10dB for most of the range and in increments of 2dB increments on the upper range. Precise control of volume was inco

Motion Control Not Displaying in Full Screen Correctly

Published September 29th, 2026 by Jerome King

Brand: HiQnet Models: HiQnet Motion Control 1.1.9 Why doesn't Motion Control fill the screen when I select Enter Full Screen? Motion Control will not fill the screen when using iPadOS 26 or later configured for Windowed Apps. The app will only fill the screen when Full Screen Apps is selected in Settings / Multitasking and Gestures.

I-Tech HD Cosmetic issues and missing fasteners

Published July 3rd, 2026 by Jerome King

Brand: Crown Affected Products: I-Tech 12000HD I-Tech 4X3500HD Summary: Units were found with various cosmetic issues from new out of the box. Manufacturing procedures were investigated and improved. Troubleshooting: None. Please engage with your first point of contact for technical support if any cosmetic issues have been encountered from new

JBL M2 Technical Drawings

Published September 15th, 2026 by Jerome King

Brand: JBL Models: M2 Overview: JBL M2 drawings are available to download from the link below. The zip file includes the following items: DWG files PDF file STEP file M2 Technical Drawings

SRX906LA and SRX910LA Does Not Respond to Ping

Published September 18th, 2026 by Jerome King

Brand: JBL Affected Products: SRX906LA SRX910LA Summary: A small number of units may not respond to a ping query. Firmware version 2.1.11 released with JBL Performance version 1.10.0 fixes the issue and restores ping functionality. Troubleshooting: If a unit does not respond to ping queries then download and install JBL Performance version 1.10.0

PRX ONE Reduced Low Frequencies on Channel 2 Input when EQ is Enabled

Published July 28th, 2026 by Jerome King

Brand: JBL Affected Products: PRX ONE Summary: Firmware version v5.3.4.0 released in March 2024 introduced the following issue: Signal entering Input Channel 2 were reduced in low frequencies when Input Channel 2 EQ was enabled. Low frequencies were restored when EQ was disabled. The issue was resolved in firmware version v5.3.5.0 released in Augus

DSi 2.0 LCD Display Affected by White Lines

Published July 2nd, 2026 by Jerome King

Brand: JBL Affected Products: SA4 MA4 Summary: A small number of units were affected by white lines LCD. The defects were reported from new out of the box. Troubleshooting: Contact service center for repair. LCD module will need to be replaced. JBL Support and Service

VTX F15 Speaker Tunings for Crown DCi

Published May 22nd, 2026 by Jerome King

Brand: JBL Crown Affected Products: VTX F15 DCi Install DA Series DCi Install Network Series DCi Network Display Series Summary: VTX F15 speaker tunings for Crown DCi are not available. Speaker tunings are available for Crown I-Tech HD only. Troubleshooting: If the procedure above did not resolve your issue, please contact HARMAN Service for next st

Performance 1.6.0 Open from Network feature not functioning

Published June 18th, 2026 by Jerome King

Brand: JBL Affected Products: Performance 1.6.0 Summary: The Open from Network feature may not function correctly in Performance 1.6.0 when the project file name contains Nordic characters such as ö, ä and å. This issue is resolved in release version 1.7.0 or later. Troubleshooting: If the procedure above did not resolve your issue, please contact

EON700 Full range models with firmware 6.2.7 - Front panel LED does not indicate limiting

Published July 23rd, 2026 by Jerome King

Brand: JBL Affected Products: EON710 EON712 EON715 Summary: The front LED located below the grille provides information on the status of the speaker. These include information on system power, Locate, Bluetooth connection, limiting and system faults. The front LED should flash in a dim red color in tandem with the LIMIT LED on the mixer panel when

Managing Dante Channel Order in Soundweb London

Published September 24th, 2026 by Jerome King

Brand: BSS Models: Soundweb London Audio Architect Overview: This article provides an explanation of how Audio Architect handles Dante channel assignments and how it relates to the Object ID of the Dante Input/Rx and Output/Tx objects. The article also outlines the implications of adding or deleting Dante objects and lists best practices to avoid u

7 Series Recovery Procedure for Units that Do Not Boot

Published September 21st, 2026 by Jerome King

Brand: JBL Affected Products: 705P 708P Summary: Some units may fail to boot completely or fail to boot intermittently. After applying power, the boot cycle will not complete and the LCD will display “708P" or "705P”. It may be possible to restore functionality without the need to replace board assembly or amplifier assembly. Troubleshooting: The

Auto Standby functionality in ComTech D

Published February 12th, 2026 by Jerome King

Brand: Crown Models: CTD-8125 CTD-4125 CTD-2125 Overview: This article provides a description of Auto Standby functionality and outlines key points to be considered when using this feature. Description: Auto Standby is one of three power-saving features of ComTech D models. The parameters are located within the Power and Fan Management section of

EON ONE Compact Locked After Firmware Update

Published April 17th, 2026 by Jerome King

Brand: JBL Models: EON ONE Compact Question: The controls on the speaker have stopped working after updating firmware to version 6.3.8. Settings can be changed from the JBL Pro Connect app but the buttons and encoders knobs on the speaker are not responding. How do I restore functonality? Answer: In some rare instances, System Lock becomes ena

ComTech DriveCore Damping Factor

Published April 29th, 2026 by Jerome King

Brand: Crown Models: CT 475 CT 875 CT 4150 CT 8150 Question: What is the Damping Factor? Answer: All models have a Damping Factor of >500