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Richard Gregory
richard.gregory@harman.com
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Last Month
N2600S IR Pronto Commands Not Saving in Unit GUI
Published March 17th, 2026 by Richard Gregory
Brand: AMX Summary: N2600S IR pronto commands not saving in unit GUI when carriage returns are included in the HEX code. Escalation Ticket: TSC-00439945-ESC001 JIRA Ticket: HPSD-30735 Problem: N2600S IR pronto commands not saving in unit GUI. Solution: Do not use carriage return in the HEX code entries. Affected Products: N2612s / N2612S-C N2622s
Muse Debug Message - "UI Feedback[Map On]: cannot find path port/1/send_command in TouchPanel:
Published March 19th, 2026 by Richard Gregory
Brand: AMX Summary: You may see a debug message that reads like an issue ("UI Feedback[Map On]: cannot find path port/1/send_command in TouchPanel:") however this is simply a debug message that shows an expected device is offline to the processor but it's trying to send data to it. Escalation Ticket: TSC-00448556-ESC001 JIRA Ticket: HPSD-30976 Prob
NX Audit Logging Stops When Clear Audit Command is Sent.
Published March 17th, 2026 by Richard Gregory
Brand: AMX Summary: On firmware 1.8.205 and 1.8.207 NX audit logging stopped when clear audit was sent in telnet requiring a reboot to start logging again. Escalation Ticket: TSC-00448861-ESC001 JIRA Ticket: HPSD-30992 Problem: In FW 1.8.205 and 1.8.207 if you have audit logs enabled and have collected logs, sending the ‘clear audit’ command stops
CE Box Static or DHCP IP Address Changes Are Not Automatically Applied
Published March 19th, 2026 by Richard Gregory
Brand: AMX Summary: CE Box Static or DHCP IP Address Changes Are Not Automatically Applied Escalation Ticket: TSC-00448070-ESC001 JIRA Ticket: HPSD-30961 Problem: CE boxes do not automatically apply Static/DHCP IP address changes, whether configured via the CE web pages or Manager app. Units are not contactable at the newly configured IP address unt
MT-1002 and MD-1002 Waking on their Own with 1.8.70 Firmware
Published March 20th, 2026 by Richard Gregory
Brand: AMX Summary: MT-1002 and MD-1002 had a broken sleep and wake command in 1.8.60, this was fixed in 1.8.70 firmware however this build has a bug where the panel would wake up randomly by itself. Escalation Ticket: TSC-00443961-ESC001 JIRA Ticket: HPSD-30855 Problem: MT-1002 and MD-1002 waking on their own with 1.8.70 firmware Solution: Issue r
Loading CA Certificates from USB on Varia Room Book Mode Differs in Current Firmware Compared to Manual
Published March 20th, 2026 by Richard Gregory
Brand: AMX Models: All Varia Models Question: Why does the current Varia manual not correlate to the latest Varia hardware on v2.13.25 when loading certificates via USB in room book mode? Answer: The current user manual for Varia describes the process of loading the trusted certificate as seen below however this is now incorrect on version 2.13.2
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