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Ernesto

Ernesto Hernandez

ernesto.hernandez@harman.com

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How to Setup the P3 System Controller With DMX and P3 Control

Published January 28th, 2026 by Ernesto Hernandez

This video will show you how to configure your P3 system with a DMX controller.  In this configuration you will be controlling the P3 controller and not the actual fixtures.  You must have a video playing in your media server through the P3 Processor in order to change the color output through your DMX controller.  You will not be able to control th

2 min

CBT Input Connections and Weather Seal

Published January 8th, 2026 by Ernesto Hernandez

What are the input connectors?    The input connectors are a screw-down terminal strip – nickel over a copper base, with stainless steel screws.  These are the same connectors as are on Control 25AV, Control 29AV and Control 30 loudspeakers. Does the MTC-PC2 Panel Cover fit for sealing the terminal cup against weather? Yes, the MTC-PC2 fits all CBT

37 Views 1 min

Enabling 70V Output on CSMA Amplifier

Published January 9th, 2026 by Ernesto Hernandez

Question:    Why don't I get any output on my new CSMA amplifier? My speakers are connected to 70v and common Answer: Most likely the HI-Z switch isn't enabled.  On the single channel models it is located immediately to the right of the output block:   For 2 channel models it is on the red dip switches under INPUT ROUTING.  Switch 5 needs to be in t

22 Views 1 min

PROP 65 Label on JBL Products

Published January 9th, 2026 by Ernesto Hernandez

Question:    What is the “PROP 65" label and why is on my JBL product ? Answer: Proposition 65 (formally titled The Safe Drinking Water and Toxic Enforcement Act of 1986) is a California law passed by direct voter initiative in 1986.  Its goals are to protect drinking water sources from toxic substances that cause cancer and birth defects and to red

28 Views 1 min

How to perform Factory Reset for LSR43262P/LSR4328P?

Published January 12th, 2026 by Ernesto Hernandez

Question:    How to perform Factory Reset for LSR4632P/LSR4328P?​ Answer: · Turn the speaker or subwoofer off and disconnect its power cable.​ · Set all rear-panel DIP switches to the ON position.  (​Dip Switch facing upwards) · Re-connect the power cable, wait for the JBL logo to dim and turn the speaker back on.  All front panel controls will blin

37 Views 1 min

EON One Pro Power Requirements

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the power requirements for the EON One Pro? Answer: The unit will operate from 100 to 240 volts at 50Hz and 60Hz. Note:  The voltage input selector must be set for the voltage supplied, failure to do so could damage the unit. For 100v - 120v set the switch to 115 For 220v - 240v set the switch to 230        

30 Views 1 min

Control 30 Allen Wrench Size

Published January 13th, 2026 by Ernesto Hernandez

​​All Control 30 use a 8mm x 12'' hex wrench to remove the Invisi-Ball mount.​    

17 Views 1 min

Bluetooth Pairing the 104-BT

Published January 8th, 2026 by Ernesto Hernandez

Question:    My 104-BT is not pairing with IPhone, IPad or Tablet, how do I fix this? Answer: To pair a Bluetooth device: Use the input selector button to change to Bluetooth.Press and hold the input select button until the LED begins flashing. You will hear a chime through the speakers. On your phone, laptop or tablet select the 104SET-BT from Blue

48 Views 1 min

External Charger LED Status

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the LED states on the External Battery Charger for the EON One Compact? Answer: State LED status Remarks Charging Battery(-ies) “Flashing" GREEN Process of charging battery(-ies). Charging Complete Solid GREEN Upon battery(-ies) “Fully" charged. Abnormal/Faulty Battery (-ies) Solid RED Advice to remove battery from charger slot

28 Views 1 min

Analog vs Network Comparison with DCi Amplifiers

Published January 28th, 2026 by Ernesto Hernandez

​​​The differences between the DriveCore Install​ models.  

1 min

DSP Configuration with CDi DriveCore Amplifiers

Published January 28th, 2026 by Ernesto Hernandez

​The DSP features available​​ to Crown CDi DriveC​ore​ series amplifiers. Transcript in this video we'll walk through the DSP options that are available in the CDI series amplifiers we will be using audio architect which can be downloaded from audio architect. harman.com if this is the first time you've launched audio architect then you'll need to i

11 Views 2 min

​​​​​​Auto Standby and Auto Channel Disable Features in Amplifiers

Published January 22nd, 2026 by Ernesto Hernandez

To improve energy efficiency, Crown amplifiers include features that automatically deactivate inactive channels after a specified period of inactivity.  These features help reduce power consumption without compromising system performance. ​Auto Standby: Automatically deactivates amplifier channels when no input signal is detected for a predetermined

14 Views 1 min

FIR Filters Do Not Work Correctly on Windows

Published January 27th, 2026 by Ernesto Hernandez

Question:    Why are the FIR filters not working correctly on Windows? Answer: If​ Windows is set to a language that uses a comma instead of a decimal point in numbers, then the FIR filters do not work correctly.

11 Views 1 min

Cubase - Lost Activation

Published January 14th, 2026 by Ernesto Hernandez

Question:    I have lost my activation code for my CuBase License or how do I get another copy of Cubase? Answer: If you're inquiring about the Cubase or other bundled software with your Lexicon Interface: Lexicon partnered with a company called Steinberg who develops and supports the CuBase Digital Audio Workstation (or DAW for short) software. It

25 Views 1 min

What is Noise Floor?

Published January 12th, 2026 by Ernesto Hernandez

Question:    What is noise floor? Answer: The noise floor is the level at which background electrical noise can be heard.   it is the "quietest" level one can achieve in a recording or sound system.   Hiss from the noise floor can sometimes be heard from speakers when amplifiers are turned way up.  Usually this noise is only noticed when other audio

48 Views 1 min

Difference Between Manufacturer Firmware Upload and Firmware Update from Crypt File for Intellivox Products

Published January 12th, 2026 by Ernesto Hernandez

Question:    What is the difference between manufacturer firmware upload and firmware update from crypt file for Intellivox products? Answer: From time to time, it may happen that for various reasons (e.g., remote repair, system development) a firmware update is necessary for the Intellivox products. HARMAN can deliver this to the Customers in crypt

30 Views 1 min

Delay Extd Tweeters FAQ

Published January 12th, 2026 by Ernesto Hernandez

Question:    Why is the "Delay Ext'd Tweeters" function unavailable in the Mix Out settings on the JBL Pro Connect app? Answer: This feature is only available for the PRX One All-in-One Powered Column PA!  When wall- or truss-mounting the column array with optional install adaptor and bracket, this feature applies a time-aligning delay to the column

24 Views 1 min

Changing the Subwoofer Routing

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can I change the Subwoofer routing in the Intonato? Answer: No.  Each of the speaker configurations has a fixed Subwoofer routing.  Once you select one of the six speaker configurations it cannot be changed unless you change the speaker layout.

36 Views 1 min

MTC-2P Mounting Thread

Published January 8th, 2026 by Ernesto Hernandez

Question:    What thread size is the rod on the MTC-2P? Answer: The thread pitch is 1/4"-20.

37 Views 1 min

JBL Control Speaker Ball Mount

Published January 13th, 2026 by Ernesto Hernandez

Question:    ​Is the ball mount of the JBL Control 1 Pro compatible with the ball mount of the JBL Control 2P? Answer: ​Yes, both loudspeakers use the same ball mount, part number 363705-001

39 Views 1 min

Control 1 and Control 2P Mounting Bolt

Published January 8th, 2026 by Ernesto Hernandez

Question:    What is the thread pitch for the Control 1 and Control 2P mounting bolt? Answer: The thread pitch is 1/4"-20.

43 Views 1 min

Martin VDO Sceptron 10 Incorrect Labeling

Published January 27th, 2026 by Ernesto Hernandez

​Incorrect labeling on VDO Sceptron 10™, 1000 mm fixtures: ​We shipped a number of VDO Sceptron 10™, 1000 mm fixtures, with incorrect information on the serial number label. The label with the incorrect information indicated a current draw of 0.3 A and power consumption of 11 W. We corrected this information in September 2015, and products shipped s

12 Views 1 min

USB Drive Formatting for Martin Products

Published January 16th, 2026 by Ernesto Hernandez

Question:    What format does a USB stick need to be in for use with Martin products? Answer: FAT32

13 Views 1 min

Changing the Talkback Routing

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can I change the Talkback routing in the Intonato? Answer: No.  Each of the speaker configurations has a fixed Talkback routing.  Once you select one of the six speaker configurations it cannot be changed unless you change the speaker layout.​

28 Views 1 min

RMS 4.6 and Tomcat 8.5.45+ Failure

Published January 27th, 2026 by Ernesto Hernandez

When using Tomcat version 8.5.45 or greater and RMS 4.6.13, RMS does not work.  The odd thing is that Tomcat runs just fine, it starts, you can get to the base Tomcat page, but going to the RMS page only returns a 404 error.  The only sign of an issue is a ‘partial’ error message in the Tomcat stderr log.  Here’s what it looks like:                a

15 Views 1 min

Terminal Covers for Control 60 Series Loudspeakers

Published January 8th, 2026 by Ernesto Hernandez

Question:    Can Control 60 Series loudspeakers be used in places that require enclosed terminal compartments for code compliance? Answer: Yes, the optional MTC-PC60 and MTC-PC62 panels cover the terminal compartments.​

38 Views 1 min

EON One Compact Power Requirements

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the power requirements for the EON One Compact? Answer: The unit will operate from 100 to 240 volts at 50Hz and 60Hz.

39 Views 1 min

How Lexicon QuantumLogic Immersion Works

Published January 29th, 2026 by Ernesto Hernandez

​The Lexicon QLI-32 utilizes HARMAN’s exclusive QuantumLogic technology to provide up to 32 channels of immersive surround-sound audio over BLU link from any mono stereo, 5.1- or 7.1-channel program material.​ Transcript how does a soundtrack instantly create a powerful moment what makes your heart leap at the first chord in a concert why does the r

1 min

Using the 8138 with Existing Backcans

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can I use the 8138 as a retrofit in a venue that already has backcans installed? Answer: As long as the existing backcan has the common bolt-mounting-circle of 11¼ inches, the 8138 will usually fit.  Be sure to use screws that work with the mounting nuts for the existing backcan.  The 8138 is only 3.3 inches deep (from the bottom of the

36 Views 1 min

Unified Horn Model Number Theory

Published January 9th, 2026 by Ernesto Hernandez

Question:    How can I tell what the coverage patter is of my high frequency driver? Answer: JBL used a unified naming convention for its high frequency drivers to indicate the coverage pattern.   ​​VHF wave guides 0.5" throat size -     90° - 2302      60° - 2303      40° - 2304 ​All formats 1" throat size -  System and Cluster components:     90°

30 Views 1 min

Control Series InvisiBall Rotation Angels

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the maximum angles achievable with the InvisiBall Mount? Answer: The InvisiBall mount allows for a horizontal rotation of up to 41° off-axis and a vertical rotation of up to 36° (horn end inward) or 23° (woofer end inward).

32 Views 1 min

Using Protective Covers on a Flush Mounted CBT 70j

Published January 9th, 2026 by Ernesto Hernandez

Question:    Will the CBT 70J protective cover fit when the speaker is​ flush mounted? Answer: “No,  when using the MTC-CBT-FM2 flush mount kit with the CBT-70J-1, the MTC-PC2 speaker cover cannot be used."​

24 Views 1 min

SRX Suspension Kit Eye Bolt

Published January 9th, 2026 by Ernesto Hernandez

Question:    What eye bolt is used for the SRX835P suspension kit? Answer: The kit contains three M10 forge steel eye bolts, part number: 229-00009-01.    

67 Views 1 min

Does HARMAN Provide Speaker Rigging and Installation Instructions?​

Published January 12th, 2026 by Ernesto Hernandez

Question:    Does HARMAN provide speaker rigging and installation instructions?​ Answer: HARMAN provides limited instructions and technical documentation intended to support the safe and reliable deployment of its loudspeaker systems, including:​​​   Safety and inspection protocols across user manuals.Product-specific rigging manuals, for example: V

27 Views 1 min

Troubleshooting No Soft eLicenser with Cubase

Published January 26th, 2026 by Ernesto Hernandez

​​​This is a troubleshooting video for anyone that is having activation issues with Cubase related to their eLicenser number.  The video shows you how to download and install the eLicenser Installation Helper software from Steinberg.  Downloading and installing the eLicenser Installation Helper software may help solve eLicense issues if you're havin

14 Views 1 min

SRX 900 Power Cabling

Published January 9th, 2026 by Ernesto Hernandez

Question:    Why are there no power cables in the box with the SRX 900 series speakers? Answer: There is an inlet and outlet Neutrik Powercon connector included with each speaker.  Each speaker's amplifier has and Inlet to power the speaker and an Outlet to connect a jumper to power the next speaker(s).  Each speaker has 2 Neutrik Powercon connector

24 Views 1 min

Change Headphones Aux 9 & 10 on Ui24R

Published January 28th, 2026 by Ernesto Hernandez

Brand: Soundcraft Models: Ui24R Question:    How do I change Headphones out to Aux 9 and 10 on Ui24R Answer: To change the function of the either the Headphones 1 or 2 output to be an Aux output, follow the steps below. 1. Press the Gear Icon    2. Press Patching 3. Press HW OUTS 4. Patch A9 and A10 to either H1L and H1R, or H2L and H2R    

18 Views 1 min

Converting AE Series from Passive to Bi-amp

Published January 9th, 2026 by Ernesto Hernandez

Question:    How to Change the CROSSOVER MODE (From Passive to Bi-Amp) on the AE series speakers? Answer:  

30 Views 1 min

Unlocking Access Control Password in a JBL Amplifier

Published January 9th, 2026 by Ernesto Hernandez

Question:    Audio Architect Access Control admin password has been lost.  The JBL amplifier is locked and cannot be added to the Venue.  How can the device be unlocked? Answer: The JBL amplifier requires a complete factory reset.  Note that all settings, Presets, HiQnet Name, HiQnet Node Address and IP address settings will be lost. DSi 2.0 - Ensur

29 Views 1 min

Configuring Mix Out Settings Across Multiple Speakers in the JBL Pro Connect App

Published January 27th, 2026 by Ernesto Hernandez

​​This walkthrough covers the adjustment of Mix Out settings in JBL Pro Connect app-compatible speakers, like the EON700, PRX900, PRX One, and more.   First, connect your speakers to the JBL Pro Connect app and make sure your Firmware is up-to-date.  You can find a detailed walkthrough for this process available here.     Once your speaker has succe

13 Views 1 min

How to Check the Health of Your Lithium Battery?

Published January 12th, 2026 by Ernesto Hernandez

Question:    How to Check the Health of Your Lithium Battery? Answer: ​Maintaining the health of your speaker's lithium battery is crucial for optimal performance and longevity. Here are several ways to assess its current condition:   A) Observe Runtime Performance: Look for reduced playback time or inconsistent power (ex. unexpected shutdowns) as p

75 Views 1 min

EON ONE MK2 Charger

Published January 9th, 2026 by Ernesto Hernandez

Question:    Which charger is correct for the EON ONE MK2? ​​ Answer:  The Part number is: JBL-EONONECHGR-NA      Charger type: Dual battery charger      Charge time:1 battery <3hours or 2 batteries < 6 hours      Charging voltage:  40.7V      Charging current: 1.2A      Power rating: 48.84W      Position: vertical      Operating voltage: 100-

43 Views 1 min

Installing Casters on an EON One Pro

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can I install casters on the EON One Pro? Answer: We do not recommend  this as it will  compromise the products durability and could void your warranty.  We suggest the use of our Transporter Case designed specifically for the Eon One Pro.  It is  padded to protect the speaker and has an integrated caster board. https://www.jblbags.com/

53 Views 1 min

PRX ONE USB Ports for Firmware Updates

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can I use the USB ports on the PRX ONE to upgrade firmware? Answer: The manual states: "Connecting with PC or USB stick for SW/FW upgrade".  This feature is not yet implemented.  The USB ports are for power only for now and will work for firmware updates in the future.

42 Views 1 min

Control 60 Pendent Speaker Input /Output Connectors

Published January 9th, 2026 by Ernesto Hernandez

Question:    Which terminal block connector is the input and output? Answer: The Control 60 features two removable locking euro-block 2-pin connectors with screw-down terminals for bare wire.  These connectors are paralleled internally, so you may use either for input and loop-thru connections.  Maximum wire size: 12 AWG (2.5 mm).

28 Views 1 min

How to Link Controls in Audio Architect

Published January 29th, 2026 by Ernesto Hernandez

Brand: HiQnet Models: Audio Architect Overview: ​Often within a design you need controls from separate processing objects to operate as one control.  To achieve this, controls are added to a Link.  All controls that are part of a Link will change if any control of that Link is changed.  Both audio and logic parameters can be added to a Link. A Link

11 Views 1 min

EON One Power Requirements

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the power requirements for the EON One? Answer: The unit will operate from 100 to 240 volts at 50Hz and 60Hz. Note:  The voltage input selector must be set for the voltage supplied, failure to do so could damage the unit. For 100v - 120v set the switch to 115 For 220v - 240v set the switch to 230        

34 Views 1 min

VMA Series - Changing the Song Order on FAT32 USB Drives

Published January 9th, 2026 by Ernesto Hernandez

Question:    How can I change the song order of the files on my FAT or FAT32 USB drive?  There is not a way to select song order on the VMA series of mixer/amplifiers. Answer: The simplest way to change the order is: Be sure you have a backup of the audio files on the USB stick. Delete all the audio files from the USB stick. Copy them back onto the

19 Views 1 min

System Presets & Machine Presets Tutorial for the PCM92

Published January 29th, 2026 by Ernesto Hernandez

​​​​This tutorial video explains the differences between "System Presets" and "Machine Presets" within the Lexicon PCM92 Reverb and Effects Processor.​ Transcript in this tutorial video we're going to show you the difference between system presets and machine presets in the TCM 92 each factory preset on the PCM 92 has one or more machines associated

1 min

Control 60 Series UL Certification

Published January 8th, 2026 by Ernesto Hernandez

Question:    Are the Control 60 Series speakers UL certified? Answer: Yes, all the Control 60 models are UL1480 certified. The 70V/100V transformers are UL1876 registered.   The Gripple®-brand cable fasteners have numerous certifications which are listed on the installation instruction sheet

36 Views 1 min

Notepad Mix Minus For Podcasts

Published January 21st, 2026 by Ernesto Hernandez

How Do I Create A Podcast Mix That Eliminates Looping Feedback From Return Source From Computer In doing a podcast where you also need to listen to far-side audio, you will need to setup what is called a "mix minus" on the mixer, so as not to create a loop form the return back into the send. Scenario and Solution Scenario- you mix and send the mixer

13 Views 1 min

EON 700 Power Requirements

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the power requirements for the EON 700? Answer: The unit will operate from 100V-120V or 220V-240V.  It is NOT switchable and must be ordered by SKU for the intended voltage range.  The device will work at both 50Hz & 60Hz. Note:  Operating the device outside of its voltage range will damage the unit. 

43 Views 1 min

Vi and Si Dante Card Update - AES67

Published January 21st, 2026 by Ernesto Hernandez

​​​​The latest firmware version for the VI and SI Dante cards support AES 67. This includes the S21m Dante Card used in Local Rack (v4.0.9.1), the VIx000 Internal Dante Interface (v4.0.8.2), and the Si Dante Card (v4.0.8.2). Updating using Dante Controller v4.2.3.1 or above: 1) Open Dante Controller. You may see that an update shows to be available

10 Views 1 min

Recommendations for Replacing a Driver on a Loudspeaker System

Published January 13th, 2026 by Ernesto Hernandez

​The drivers within your loudspeaker system are specifically chosen and matched to the cabinet design.  Furthermore, the crossover network, which is an integral part of the system, is meticulously programmed to work in conjunction with these exact driver specifications.   ​NOTE: We strongly advise against this modification.   Introducing a driver fr

29 Views 1 min

JBL Drivers with PL Suffix

Published January 8th, 2026 by Ernesto Hernandez

Question:    What does the PL mean at the end of a JBL part number? Answer: The PL at the end of the driver part number stands for "Plain Label".  PL drivers go into speaker systems without the nice JBL logo and the rubber tire around the Magnet with the same specification.

49 Views 1 min

Control 25 LF Driver's Alternative

Published January 12th, 2026 by Ernesto Hernandez

Question:    Is there an alternative low-frequency speaker for the Control 25, as the original seems to be obsolete now?  Could the Control 25-1 speaker be used in the older model? Answer: Yes, they are the same size (5.25", 133mm) and voiced closely but they are not exactly the same.  For most applications it would work well with the improved speak

21 Views 1 min

CRV Wall Bracket

Published January 8th, 2026 by Ernesto Hernandez

Question:    How does Control CRV install at a wall junction? Answer: The included wall bracket can be installed at the junction of two walls (with the speaker oriented horizontally) or the junction of a wall and ceiling (with the speaker oriented vertically).  The speaker simply slides onto the bracket. 

39 Views 1 min

Getting to Know the 200 Series Cinema Loudspeakers

Published January 26th, 2026 by Ernesto Hernandez

​The all-new JBL Professional 200 Series Cinema Loudspeakers brings the sound of modern cinemas to an entirely new level.   

1 min

JBL Driver 053Ti Versus 053Tis

Published January 8th, 2026 by Ernesto Hernandez

Question:    What is the difference between the JBL Driver 053Ti and 053Tis? Answer: The 053Ti is part number 123-10003-00X without the Bucking Magnet (Shielded). The 053Tis is part number 350515-003X with Bucking Magnet (Shielded).

42 Views 1 min

Intellivox Loudspeakers Beam Shaping Technology with Keith Caggiano - Webinar

Published January 26th, 2026 by Ernesto Hernandez

​​Led by HARMAN Installed Audio Expert, Keith C​​aggiano, this webinar demonstrates how JBL Intellivo​x loudspeakers offer adaptable vertical beam control, throw distances of up to 230 feet and highly intelligible sound in the most difficult acoustic environments. Learn more about the JBL Live Workshop Series and register for an upcoming session:

1 min

Driver Specifications for the LSR4326 and 4328

Published January 9th, 2026 by Ernesto Hernandez

Question:    What is the impedance of the loudspeaker drivers? Answer: The LSR4326 & 4328 are comprised of two drivers: 1. Low Frequency Driver: 438H (LSR4328P) 436H (LSR4326P) Diameter: 203 mm (8 in) (LSR4328P) 159 mm (6.25 in) (LSR4326P) Voice Coil: 2" (51 mm) (LSR4328P) 1.5" (38 mm) (LSR4326P) Magnet Type: Neodymium Cone Type: Polymer coated

41 Views 1 min

LXP-15 & 15 II - Factory Reset

Published January 14th, 2026 by Ernesto Hernandez

Question:    How do I factory reset my Lexicon LXP-15/15 II? Answer: Warning!  This will erase all user register and patch information.​ Power OFF the LXP-15. Power ON the LXP-15 while holding down the front panel VIEW button. The display will show 'LXP-15 Diagnostics'. Turn ADJUST until 'Clear ALL RAM' is shown in the display.  Press VIEW; the disp

13 Views 1 min

Using Loudspeaker Data with EASE

Published January 12th, 2026 by Ernesto Hernandez

Question:    ​​Do you have EASE files for [JBL speaker model]? Answer: ​We offer a range of loudspeaker data files to support system designers and consultants working with AFMG’s EASE software suite.   GLL files are available for use primarily within the full version of EASE 5.   For users working in EASE 4, we continue to provide a broad selection

33 Views 1 min

Battery LED Status After Completed Charge

Published January 8th, 2026 by Ernesto Hernandez

Question:    What is the LED state after the unit is at a full charge? Answer: During charging, the Battery Level Meter will illuminate in sequence from bottom to top.  The unit is charged when the Battery Level Meter is fully illuminated when powered on or off .  The Power LED and battery bar will go out to save battery life.

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WK-4S Specifications

Published January 9th, 2026 by Ernesto Hernandez

Question:    What is the carrying weight of WK-4S? Answer: Carrying Weight per Wheel 60kg/130lb.      

38 Views 1 min

Contacting JBL Professional Support

Published January 8th, 2026 by Ernesto Hernandez

Question:    My JBL Professional product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase.   Who do I contact? Answer: The information below is applicable to products from JBL Professional. Support for Harman Consumer products can be found at https://harmanaudio.com. Support for Harman L

48 Views 1 min

EON ONE MK2 Reset

Published January 9th, 2026 by Ernesto Hernandez

Question:    How do I reset the EON One Mk2?​ Answer: Press and hold MASTER and CH4 to reset.  You can also reset the EON One Mk2 from the Menu setting: Factory Reset.​

47 Views 1 min

Ferrofluid in the 2431H Driver

Published January 9th, 2026 by Ernesto Hernandez

Question:    Is there Ferrofluid in the 2431H driver? Answer: No, the 2431H Does not have Ferrofluid in the gap.

39 Views 1 min

CSA 1300Z and 2300Z RS232 Control is not Null Modem

Published January 12th, 2026 by Ernesto Hernandez

​​​​​​​CSA1300Z and CSA2300Z RS232 connection:    The CSA 1300Z and CSA 2300Z receive on their ​TX pin and transmit on their RX pin. The CSA amplifiers are configured as a DCE (Data Communications Equipment) or modem, not a DTE (Data Terminal Equipment) or terminal/computer. They do not use a null-modem style of connection.​ U​se this wiring to cont

36 Views 1 min

Mounting the JBL SB2210 in Direct Sunlight

Published January 12th, 2026 by Ernesto Hernandez

Question:    Can the SB2210 be located in direct sunlight? Answer: The SB2210 speaker enclosures are made with high-impact polystyrene (HIPS).  This material has a melting temperature of 90 degrees centigrade and starts to soften at around 80 degrees centigrade.  The enclosure can warp or bubble in these conditions.   Locating the speaker in a shade

29 Views 1 min

Installing I/O Cards with Soundweb London Hardware

Published January 28th, 2026 by Ernesto Hernandez

​​​​If you're new to BSS, start with this video. ​​​​​​​​This is the first video in the BSS Hardware Basics video series and covers the steps for removing the lid and installing cards in a BSS chassis.   If you have never done either of these things, this video is “recommended” viewing.   This video covers general steps for most cards but if you are

21 Views 1 min

PRX ONE Back Panel Gets Hot

Published January 9th, 2026 by Ernesto Hernandez

Question:    My PRX ONE gets hot, is this normal?  Answer: Yes, the PRX ONE power amp is mounted on the back panel and will get hot at idle and will get hotter when you put more gain into the system.  It is normal for the unit to get hot when operating.

31 Views 1 min

Control Series Allen Wrench Size

Published January 9th, 2026 by Ernesto Hernandez

Question:    What size is the Allen Hex wrench for C25Av? Answer: All C25 models use a 6mm x 100mm [4inch] hex wrench, to remove the Invisi-Ball mount.

41 Views 1 min

Ui Series HDMI Port

Published January 21st, 2026 by Ernesto Hernandez

​​​​Ui Series HDMI Port     Ui12:   This model does not include an HDMI port.   Ui16:   Although these units include a physical HDMI connector, video output via HDMI is not supported.  The port is present but inactive.     Ui24R:   ​This is the only model with an active HDMI output.  Video output via HDMI is fully supported.  

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Walkthrough of IRX Series

Published January 16th, 2026 by Ernesto Hernandez

    ​​​​Take a deep dive into the features and capabilities of the IRX Series. Perfect for a wide range of applications, the IRX Series offers class-leading output and clarity, four EQ presets, Bluetooth 5.0, dbx Automatic Feedback Suppression, ducking, a lightweight design with ergonomic handles and much more.

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Using the Control CRV with 70v Systems

Published January 8th, 2026 by Ernesto Hernandez

Question:    Does the Control CRV work in both 70V and low impedance modes? Answer:  Yes, a rotary switch on the Control CRV's input terminal cup switches between low impedance and the multi-tap 70V tap settings. ​ The 70V capability allows connecting a large number of speakers in parallel on one channel of a 70V power amplifier, which is important

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JBL Transducer Suffix Descriptions

Published January 8th, 2026 by Ernesto Hernandez

Question:    What is the meaning of JBL transducer suffixes? Answer: E = 1 Ohm nominal voice coil impedance F = 2 Ohm nominal voice coil impedance G= 4 Ohm nominal voice coil impedance H= 8 Ohm nominal voice coil impedance J = 16 Ohm nominal voice coil impedance​

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Recommended Amplifier Power for the CBT-1000

Published January 8th, 2026 by Ernesto Hernandez

CBT-1000 and CBT-1000E    Power Handling & Nominal Impedance CBT-1000 alone: 1500 Watts (2 hr)1000 Watts (100 hr)Impedance = 4 ohmsCBT-1000 + 1000E: 3000 Watt (2 hr)2000 Watt (100 hr)Impedance = 4 ohms(IEC-shaped pink noise, continuous for stated duration [for more information about the impedances seequestion 2, below ) Maximum Recommended Ampli

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Notes on Configuring LDAP/S when using SSH on an NX Master

Published January 27th, 2026 by Ernesto Hernandez

Notes for configuring LDAP/S when using SSH on an NX master: You cannot use the IP address as part of the URI in the LDAP setup.  You must use the hostname of the domain controller that is doing the user verification. Specify the port along with the connection type, i.e. LDAP/389 vs LDAPS/636. When configuring LDAPS you must make sure that the hostn

1 min

Lexicon Licensing Inquiries

Published January 16th, 2026 by Ernesto Hernandez

  For questions regarding Lexicon licenses/activations please refer to the following link: https://lexiconpro.com/support/tech_support?geo=us   Complete the online form and submit. If this is regarding an ilok RMA, or you did not receive activation codes, please include the ilok RMA # and your ilok ID.

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DCi2x2400N and DCi4x2400N Sleep Mode

Published January 21st, 2026 by Ernesto Hernandez

​​​​​DCi2x2400N and DCi4x2400N​ Sleep Mode Behavior:    The Sleep mode functionality of the DCi2x2400N and DCi4x2400N amplifier models differs from that of other DCi series amplifiers. For most DCi models, grounding the Sleep pin activates a Sleep mode, which functions similarly to pressing the power button.  In contrast, the DCi2x2400N and DCi4x240

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DDA 3D Modeling Software with Steffan Lewis - Webinar

Published January 26th, 2026 by Ernesto Hernandez

​Led by HARMAN Audio Expert, Steffan Lewis, this webinar helps you better understand JBL’s Digital Directivity Analysis (DDA) 3D modeling software for loudspeakers by using sample projects that feature various JBL speaker models. You’ll also learn how to create and import geometry, place loudspeakers, generate predictions and export date. Learn more

1 min

Painting Control 60 Series

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can the Control 60 Series Pendant Speakers be painted? Answer: Yes.  The enclosures of the JBL Control 60 speakers can be painted to match almost any décor.  The material is high impact polystyrene and it accepts a wide variety of paints well.   1. Remove the grilles by pulling gently with a pick at the 4 points where the grille tabs ar

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Using Third Party RS-485 Adapters

Published January 8th, 2026 by Ernesto Hernandez

Question:    Can I use third party RS-485 adapters to connect to Intellivox speakers?  Answer: While we recommend the official Axys USB to RS-485 adapter we produce, any RS485 connection can work provided it uses the 4-wire RS485 standard.  That said, most USB to RS485 adapters on the market today will only use the 2-wire standard.  The USB adapters

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Control Cable for Intellivox Speakers

Published January 8th, 2026 by Ernesto Hernandez

Question:    What kind of cable should I use for controlling and monitoring Intellivox devices? Answer: The cable should be a type suitable for data transfer with two individually shielded twisted pairs, for example: · Belden 'Datalene' series nr. 9729 2-pairs · Belden 1902A or equivalent · VDC Contractor RS422 2 pr (9729 equivalent) · BICC Brand-Re

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EASE File Errors for JBL Cinema Speaker 5732 M-H

Published January 8th, 2026 by Ernesto Hernandez

Question:  Some people have reported issues and errors when running the EASE files for the speaker. Answer:  This issue can be fixed by downloading the attached zip file included with this FAQ. Then, on computer, go to: C:\Users\Public\Documents\EASE40Data\Global Speakers40\JBL_Pro_Ease_Data_10-3-15\Cinema Products (The bold italic part of the path

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Performance Manager Internal Tone Generator

Published January 12th, 2026 by Ernesto Hernandez

Question:    Is the signal generator of the JBL Performance Manager suitable for checking the phase relation of the speaker arrays? Answer: As the tone generator is not synchronized within the individual units it is not possible to use it for polarity checking.  It is intended use is for testing the speakers, but not the phase relation of two device

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SRX800 Sleep Mode

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can I turn on or off the Auto Sleep feature? Answer: The Auto Sleep feature can be turned on/off from the Main Menu.  When set to “ON" the unit will automatically shut down the amplifier channels to reduce power consumption.  The default settings for Auto Sleep are: Threshold: Output must be -75dB below full-scale output  Delay: Thresho

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CBT Outdoor IP Rating

Published January 8th, 2026 by Ernesto Hernandez

Question:    Are the CBT's outdoor-rated? Answer: Yes, they are rated IP-54, per IEC 529.   The first character, “5", indicates that the speaker is protected against damage from solid foreign objects greater than 1 mm (0.04 inches) in diameter and protected from dust (not dust-tight, but dust-protected).   The second character, “4", indicates that i

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EON 600 Pairing Request

Published January 8th, 2026 by Ernesto Hernandez

Question:    Why am I getting a Bluetooth Pairing Request from my EON 600?  Answer: The EON 600 series uses a Bluetooth connection to allow for control through the EON CONNECT app.  You will only be able to control the speaker not stream audio to it.

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DigiTech/DOD

Published January 16th, 2026 by Ernesto Hernandez

For all DigiTech/DOD Customer Service, and Technical Support requests, please contact support@digitech.com​

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PRX One Power Requirements

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the power requirements for the PRX One? Answer: The unit will operate from 100 to 240 volts at 50Hz and 60Hz.

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LSR4326P and LSR4328P Factory Reset

Published January 21st, 2026 by Ernesto Hernandez

Question:    ​​​​Factory Reset Procedure for LSR4326P and LSR4328P Studio Monitors Answer: 1. Turn off the unit and disconnect the power cord. 2. Set all rear-panel DIP switches to the UP or ON position.   3. Reconnect the power cord and allow approximately 10 seconds for the reset sequence to complete.  The sequence is complete when all LEDs on the

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Using the Control HST Outside

Published January 13th, 2026 by Ernesto Hernandez

Question:    Can the Control HST be installed outside? Answer: Yes, the outdoor capability is enhanced with the following features: Painted aluminum grille that eliminates rusting 10% Glass Fill ABS cabinet Weather-resistant drivers Sealed-type (non-ported) speaker design​

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Combined CBT1000 - CBT1000E Impedance

Published January 8th, 2026 by Ernesto Hernandez

Question:    Why doesn't the impedance change when you add the CBT1000E extender? Answer: The impedance of the CBT1000E alone is 8 ohms, but its frequency response does not extend above 1 kHz.  So the combined CBT1000 + CBT1000E array is 4 ohms above 1 kHz (from the CBT1000cabinet alone) and is 4 ohms below 1 kHz (the paralleled 8 ohms impedances of

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Pole Mounting the Control CRV

Published January 8th, 2026 by Ernesto Hernandez

Question:    What size fan pole fits the PMB pole-mount bracket? Answer: The PMB pole mount bracket is made for two diameters of poles.  The PMB comes with a “Pole Bushing" that adapts between the two sizes.  In the US, ceiling-fan down rods are standardized.  Without inserting the pole bushing, the PMB works with down rods that are referred to in t

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Installation Guide for WB6 & WB8 Rough In Bracket

Published January 16th, 2026 by Ernesto Hernandez

The function of this bracket is to fix the speaker location prior to the wallboard being installed. To best utilize this bracket, follow these simple steps. Procedure: 1. Determine the location of the speaker. That location will dictate where ​the wings attach to the bracket, see Figure 1.       In some applications, you may need to use the wire loo

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Intellivox Products Colors

Published January 12th, 2026 by Ernesto Hernandez

Question:    Can the cover of Intellivox products be painted over? Answer: The assembled Intellivox products cannot be repainted afterwards but can be ordered in several colors according to the user's wishes.​

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Signature Mix Minus For Podcasts

Published January 21st, 2026 by Ernesto Hernandez

How Do I Create A Podcast Mix That Eliminates Looping Feedback From Return Source From Computer In doing a podcast where you also need to listen to far-side audio, you will need to setup what is called a "mix minus" on the mixer, so as not to create a loop form the return back into the send. Scenario and Solution Scenario- you mix and send the mixer

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EON ONE COMPACT Addendum

Published January 16th, 2026 by Ernesto Hernandez

​​​USING BLUETOOTH BROADCAS​T   Follow these steps to connect a Bluetooth device for control, and to broadcast Bluetooth audio up to four EON ONE Compact speakers. 1. Launch the JBL Compact Connect app.  All EON ONE Compact speakers within range will appear. 2. Select LINK for the speaker you wish to connect to and wait a few seconds. NOTE: Any spea

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PRX One Environmental IP Rating

Published January 9th, 2026 by Ernesto Hernandez

Question:    Does the PRX ONE have an “IP rating?" (Ingress Protection) Answer:  No!  The PRX ONE does not have the environmental protection an electrical enclosure has against environmental conditions.​

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Martin Serial Number Location

Published January 21st, 2026 by Ernesto Hernandez

Where to Find the Serial Number on Your Martin Lights​:    Architectural lights (Exterior wash line) you can find the serial number on the label in the back of the fixture:   Moving heads (Mac Ultra, ERA, Viper, Quantum, Aura) you can find the serial number on the bottom of the base:     Static lights (ELP, PAR, Blinder) you can locate the serial on

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JBL powered subwoofer connections

Published January 8th, 2026 by Ernesto Hernandez

VRX918SP The VRX918SP subwoofer has one input and one output, to take advantage of the internal DSP, signal should be first connected to the Sub then routed to its top box (i.e. a VRX932LAP)   Xover selector settings are: AUDIO OUT  Two-position push-button DSP preset selection switch, enables an 80Hz Hi-Pass filter or direct loop through to the aud

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CBT Mounting

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can the top and bottom of a CBT speaker be mounted side by side to reduce footprint? Answer: No.  The CBT speaker is a linear array and can only be mounted as designed to get proper coverage and frequency response.

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VRX SRX PRX JRX Power Requirements

Published January 13th, 2026 by Ernesto Hernandez

​Model Impedance Power Required Possible Amp Recommendation VRX932LA-1 8Ω 1600 Watts XTi 2002  * VRX928LA 8Ω 800 Watts XLi 3500 VRX915M 8Ω 1600 Watts XTi 2002  * VRX918S 8Ω 1600 Watts XTi 2002  * SRX812 8Ω 1600 Watts XTi 2002  * SRX815 8Ω 1600 Watts XTi 2002  * SRX835 8Ω 1600 Watts XTi 2002  * SRX818S 8Ω 1200 Watts XTi 6002 SRX828S 4Ω 2400 Watts XLS

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Advanced Concepts for Line Array Calculator III With Chris Gavin

Published January 16th, 2026 by Ernesto Hernandez

​​​​​Led by HARMAN Audio Expert, Chris Gavin, this session builds on topics covered in the ‘Intro to Line Array Calculator III’ webinar. You’ll learn how to build ground-stacked sub arrays and main arrays, implement delay steering to expand coverage as w​​ell as export arrays to various file types.

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How to Perform Factory Reset LSR4312P?

Published January 12th, 2026 by Ernesto Hernandez

Question:    How to perform Factory Reset on LSR4312P? Answer: · Turn the speaker or subwoofer off and disconnect its power cable. · LSR4312SP Subwoofer: Set rear panel SUB 1 and SUB 2 DIP switches to the ON position. · Re-connect the power cable, wait for the JBL logo to dim, and turn the speaker back on.  All front panel controls will blink and th

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RS-485 Pinout Reference for Intellivox

Published January 27th, 2026 by Ernesto Hernandez

  For RS-485 control and monitoring, connect the host interface A line to Y and B line to Z on the Intellivox connector.  Use a twisted, shielded pair for the data lines and wire all units in parallel, utilizing a daisy chain topology rather than star or other connection patterns.  Make sure each Intellivox has a unique network address and that WinC

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Installing Digital I/O Cards with Soundweb London Hardware

Published January 28th, 2026 by Ernesto Hernandez

​​​​​​​If you're new to BSS, start with This Video​​​ ​​This video builds on the “Installing Cards…” video and addr​​esses elemen​ts specific to connecting the digital bus for digital cards in BSS chassis’s. Topics include installing cards for optimal functionality and ribbon cable place​​ment for the digital buss that these cards use for synchroniz

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Installing the CRV in a Corner

Published January 8th, 2026 by Ernesto Hernandez

Question:    How does Control CRV install at a wall junction? Answer: The included wall bracket can be installed at the junction of two walls (with the speaker oriented horizontally) or the junction of a wall and ceiling (with the speaker oriented vertically). The speaker simply slides onto the bracket.    

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LXP-5 - Factory Reset

Published January 14th, 2026 by Ernesto Hernandez

Question:    How do I factory reset my LXP-5? Answer: Warning!  This will erase all user register and patch information. Unplug the LXP-5 power pack from the AC outlet. Hold the LEARN button in and plug the power pack back into the AC outlet, then release the LEARN button. Turn the FUNCTION knob to EDIT A. Turn the SELECT knob to MIN. Turn the ADJUS

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Control HST - Outdoor Rated

Published January 9th, 2026 by Ernesto Hernandez

Question:    What is Outdoor capability on Control HST? Answer: It is enhanced by the painted aluminum grille that eliminates rusting, ABS with 10% Glass Fill cabinet, and weather-resistant drivers.  The speaker is sealed-type (non-ported). Environmental: IP54 per IEC529. Exceeds Mil Spec 810 for humidity, salt spray, temperature & UV, and ASTM

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Extension Speaker not Working with 104-BT

Published January 9th, 2026 by Ernesto Hernandez

Question:    Why am I not hearing audio from the Extension Speaker? Answer: Using the supplied wire, connect the Extension Speaker to the Master Speaker by inserting the positive (red) wire and the negative (black) wire to the corresponding terminals.     

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LXP-1 - Factory Reset

Published January 13th, 2026 by Ernesto Hernandez

Question:    How do I factory reset my Lexicon LXP-1? Answer: Warning!  This will erase all user register and patch information.​ Power off the unit. Turn the Program Knob to Plate D. Set the Decay and Delay knobs to the down position (6 o'clock). Press and hold in the MIDI button and apply power to the unit. Release the MIDI button and then press i

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EON600 Bluetooth Adapter

Published January 9th, 2026 by Ernesto Hernandez

Question:    Do you have any recommendations for a Bluetooth audio adapter to use with my EON600? Answer: There are many Bluetooth receivers available on the market today.  Here are three selections:   Alto Professional : Alto Professional Bluetooth Total 2 - XLR Equipped Rechargeable Bluetooth Receiver For Mixing Desk / Audio Mixer Setups and Activ

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Using the Control 60 Outdoors

Published January 8th, 2026 by Ernesto Hernandez

Question:    Can I Use Control 60 Series Loudspeakers Outdoors?​​​ Answer: Control 60 Series models can be used outdoors, such as the patio area outside of a restaurant, however the installer needs consider the following: 1. Rubber Covers – Two rubber covers for the two euro-block-type connectors are included with each speaker.  These cover the conn

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Maximum Length for Controlling and Monitoring Intellivox Speakers

Published January 8th, 2026 by Ernesto Hernandez

Question:    What is the maximum distance of the RS-485 network for Intellivox speakers? Answer: This will be limited by the RS-485 specification itself.  Assuming the cabling and connections are of sufficient quality, you can create an RS-485 network of up to 4000 feet.

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Using Control 25-1 U-Bolts with Control 25AV

Published January 8th, 2026 by Ernesto Hernandez

Question:    Can the Control 25-1 U-bolt be used with legacy Control 25 and Control 25AV? Answer: No.  The Control 25 and Control 25AV do not have the mounting point to support using the U-bolts as a mounting option.  The U-bolts can only be used with the Control 25-1 and Control 25-1L.

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Atomic 3000 LED Mandatory Firmware Update

Published January 27th, 2026 by Ernesto Hernandez

​Due to a bug in the software for the Atomic 3000 LED, the scroller detection can fail. ​When the scroller is undetected it will still be working but the heat emitted from the strobe will result in damaging the color gels. To check if a color scroller has been detected by the fixture, enter the display menu on the Atomic 3000 LED (see below for Menu

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IRX EQ Presets

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the filter values for the EQ Presets? Answer: The IRX Series of loudspeaker has four built-in EQ presets plus Bass Boost.  These are the filter values with a graphical plot of the curve:   Speech     HPF at 160hz, 12dbu slope. Cut at 570hz, 5.05Q, -1 db Boost at 1.4k, 1.0Q, +1db Cut at 6k, 5.75Q, -1db LPF at 13.5k, 12dbu slope.

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EON600 Series Power Specification

Published January 8th, 2026 by Ernesto Hernandez

Question:    What are the power requirements for the EON600 series speakers? Answer: The unit will power up with all AC power types, from 100 to 240 volts AC at 50Hz or 60Hz. For 100-120 volt operation the voltage selection switch must be in the 115 volt position.For 220-240 volt operation the voltage selection switch must be in the 230 volt positio

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JBL 9315HT Transformer Distribution

Published January 12th, 2026 by Ernesto Hernandez

Question:    ​What is the wiring distribution for transformer 9315HT? Answer:      

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Setup Lexicon Plug-ins with Studio One

Published January 14th, 2026 by Ernesto Hernandez

Question:    I installed my plugin. How do I get Studio One to see it now? Answer: If your plugin is not visible in Cakewalk, you will need to verify that your .dll file is located in a location in the VST scan paths. With a project file open, select Studio One>Options... (Default Studio One shortcut for the Options menus is Ctrl + ) Select “Loca

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Pairing to Multiple PRX Speakers

Published January 9th, 2026 by Ernesto Hernandez

Question:    Can I pair my phone or tablet to more than one PRX speaker? Answer: No, the PRX does not support multiple Bluetooth connections, you can only pair to one PRX at a time.

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Using the Pantheon Plug-in

Published January 26th, 2026 by Ernesto Hernandez

​​​This video shows you how to install the Lexicon Pantheon™ Reverb plug-in that comes with every Lexicon Alpha, Lambda and Omega Recording Interface.  It also shows you how to add and instantiate the Pantheon reverb plug-in into a track within a Cubase LE5 session.​    

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Battery Warranty for the EON One Pro

Published January 8th, 2026 by Ernesto Hernandez

Question:    What is the warranty period for the JBL EON ONE Battery? Answer: The JBL EON ONE Battery (part number 5091181-00) has a three (3) year warranty.  Please refer to the complete warranty policy on the JBL Professional web site at jblpro.com/warranty​​.

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How To Set Mic Level On The PRX ONE Powered Column PA

Published January 21st, 2026 by Ernesto Hernandez

  1. Make sure that the channel where the microphone is connected has a green LED.   2. Turn the GAIN knob clockwise until you reach 20 db. This will automatically set that channel to Mic Level.   3. Once set to 20 db, turn the MAIN/MENU knob clockwise to adjust the master volume and test your mic until you hear Audio.​   ​4. If you need more volume

1 min

Expected Sleep Behavior of EON ONE MK2

Published January 8th, 2026 by Ernesto Hernandez

Question:    What are the sleep behavior differences when on battery or on AC power? Answer: Starting with firmware v5.0.7.0, when unit is running on battery, the unit will sleep after 20 minutes if these conditions are met: No signalNo knob rotationNo app movementThe system will wake up: With roughly -56dBu signal detection on ANY channelA knob twi

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How To Set Mic Level On The EON 700 Series Powered PA Speakers

Published January 21st, 2026 by Ernesto Hernandez

Follow these steps to set Mic Level on EON700 Series Speakers 1.  Press the MAIN/MENU Knob, and then select the GAIN option.    ​2.  Select the GAIN option by pressing the MAIN/MENU knob. Select Channel1 or Channel 2 (depending on which your microphone is connected) and press MAIN/MENU knob.  Once selected, turn the MAIN/MENU knob clockwise and set

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Overview of EON Compact Connect App

Published January 16th, 2026 by Ernesto Hernandez

  Designed to offer complete control of up to four JBL EON ONE Compact PA speakers at once, JBL Compact Connect gives you free reign over all of your speaker's setting and capabilities and is available for Android and iOS devices. Learn how to tailor your speaker to fit your application by controlling the four-channel digital mixer, activating ducki

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Updating EON One Compact to Firmware v6.2.0 with the Pro Connect app

Published January 27th, 2026 by Ernesto Hernandez

​​​​​To bring the EON One Compact into the JBL Pro Connect app, the device will need to be on Firmware v5.1.5 or v5.1.8.  To check the current Firmware version, connect the speaker to the EON Compact Connect app, tap into the Channel Mixer, and navigate to the Firmware page. If the Firmware version listed here is below v5.1.5, select Check For Updat

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How to Daisy Chain EON ONE MK2 Speakers

Published January 13th, 2026 by Ernesto Hernandez

Overview: ​Daisy-chaining JBL EON ONE MK2 speakers allows you to create a mono system with extended coverage by sending audio from one unit to the next.  This setup is ideal for events, venues, or installations requiring consistent sound across larger areas without using multiple mixers or extra sources. What You'll Need:   Two (or more) JBL EON ONE

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PRX800 Power Specification

Published January 9th, 2026 by Ernesto Hernandez

Question:    What are the power requirements for the PRX800 speaker? Answer: The unit will power up with all AC power types, from 100 to 240 volts AC at 50Hz or 60Hz.

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Volume Indicator Flashes Red

Published January 9th, 2026 by Ernesto Hernandez

Question:    Why does the Volume Indicator occasionally flash red ​on the EON One Compact? Answer: The Volume Indicator will turn red when the signal is clipping.  Try reducing the level of the source or output to stop the clipping.

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EON ONE MK2 Microphone Level Adjustment

Published January 22nd, 2026 by Ernesto Hernandez

​​​​Adjusting Microphone Level on the EON ONE MK2 Speaker:      1. Power on the EON ONE MK2 speaker. 2. Select the desired channel by pressing the channel’s rotary knob. This action initiates Channel Strip / Edit Mode. Only channels 1, 2, and 3 support microphone-level input.   3. Confirm that the channel LED remains illuminated. For example, when c

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Programming Speaker Model on EON700 Series

Published January 27th, 2026 by Ernesto Hernandez

​​If the EON700 series' speaker is showing an incorrect speaker model on the LCD or in the JBL Pro Connect app, follow this simple process to set the correct speaker model:   ​With the speaker powered ON, press and hold the Main/Menu and CH2 encoders until the LCD powers off. ​Once the speaker reboots, select the correct model with the Main/Menu enc

1 min

Separating the PRX One Linear Arrays

Published January 9th, 2026 by Ernesto Hernandez

Question:    When taking apart the Linear Arrays, is it safe to grasp the rear port when separating the array segments. Answer: Yes you can, the rear port holes are molded into the housing and are designed to handle the force required to separate the array segments.

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Driver for the Axys USB to RS485 Adapter

Published January 8th, 2026 by Ernesto Hernandez

Question:    I am using the official Axys USB to RS-485 adapter but cannot connect to my Intellivox speakers after upgrading to windows 10.  Where can I find an appropriate driver?  Answer: Normally windows should automatically download the correct driver for the adapter but sometimes this does not happen correctly. You can locate the correct driver

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Reverting Firmware on the SRX900

Published January 9th, 2026 by Ernesto Hernandez

Question:    How do I revert the Firmware on the SRX900? Answer: SRX9xx products contain two versions of firmware within the devices memory: the current firmware the device uses to operate, and the previous version of firmware.  In the event it is necessary to revert an SRX9xx product to the previous version of firmware, follow the steps below: • Di

29 Views 1 min
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