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Peter Stauber
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Where can I get the Schoolview Config Software?
Published January 6th, 2026 by Peter Stauber
Question: Where can I get the Schoolview Config Software? Answer: The Schoolview Config Software is attached to this FAQ. Additional Information: Schoolview Config Software
Power and Connection Safety Limits for the VDO Sceptron
Published January 27th, 2026 by Peter Stauber
Power and Connection Safety Limits for the VDO Sceptron Do not exceed the maximum safety limits given in the following tables. Safety limits for connecting devices Martin P3 PowerPort 1500™ safety limits If you supply VDO Sceptron fixtures with DC power from a Martin P3 PowerPort 1500™: Do not connect more than one chain of fixtures to one DC output
How to Access Windows File Explorer on Vi Series Consoles
Published February 6th, 2026 by Peter Stauber
Brand: Soundcraft Models: Vi Series Consoles Question: How to access Windows File Explorer on the Vi series consoles? Answer: Attach a USB keyboard and a USB mouse to the Vi (Apple keyboards and mice are not supported). The USB ports on the front or rear of the console may be used. Simultaneously press “Ctrl + Shift + Esc". This key command sho
Enova DVX 2100 Switcher Device Firmware
Published January 21st, 2026 by Peter Stauber
Question: Enova DVX 2100 Switcher Device Firmware Answer: Release Notes DVX-2100HD-SP-T FG#: FG1905-01 (DVX-2100HD-SP) FG1905-02 (DVX-2100HD-T) Current Firmware Version (ColdFire firmware only): v1.4.41Hotfix Release Date: 06/24/2015 Device ID: 05002: (DVX-2100HD-SP/T Switch) Prerequisites:When downloading kit files from NetLinx Studio:
Audio Security Settings with Mac OS
Published January 28th, 2026 by Peter Stauber
Setting Mac OS Security Settings for Mojave 10.14 and higher: Starting with Mac OS 10.14 Mojave and higher, the Security Preferences want you to allow the “Microphone" for each application. Once you have your USB interface in System Preferences as your input, it considers that the “microphone" and needs permission on a per app basis. On Mac OS, cl
Fixing A Lockout Problem
Published January 13th, 2026 by Peter Stauber
Overview: If your code has a variable that can lock out functionality, there always needs to be a way to clear it if the power goes out when the variable is set. At the very least, it should be turned off in DEFINE_START. Even better, if it's cleared in mainline the program will fix itself, without cycling power, if the variable gets stuck "on" s
PA2 Not Showing Up in the Control App on my Apple Device
Published December 29th, 2025 by Peter Stauber
Question: Why can't I find my PA2 in the PA2 Control app using my Apple device? Answer: Go to your applications settings on your Apple device Find the PA2 Control app Disable the “Local Network" option Restart the app and try again, it should find the device now.
PA2 Control App 1.1.4 (Windows OS) – Preset Issue
Published December 29th, 2025 by Peter Stauber
Question: How do I create a preset backup on PA2 Control App 1.1.4 (Windows OS) - it just hangs and never completes? Answer: On a fresh install of the PA2 Control App on Windows OS the "C:\Users\*username*\AppData\Local\PA2\Presets" folder location does not get created. Manually make the folder via Windows File Explorer and this should resolve th
DXLink RX X00 firmware
Published January 20th, 2026 by Peter Stauber
Question: DXLink RX X00 firmware Answer: DXLink RX X00 Series Firmware v1.13.45This is the DXlink X00 Series firmware upgrade. Release Notes v1.13.45: DXLink HDMI Receiver Module Firmware (Enova DGX 100 Series Compatible) !!IMPORTANT: READ PROGRAMMING INFORMATION SECTION BELOW IN REGARD TO UPGRADING OLDER FIRMWARE VERSIONS!! !!This firmware ver
Vertical Market fails to display within AMX License Manager (applies to RMS Enterprise, Vision2, Inspired Xpert applications)
Published January 12th, 2026 by Peter Stauber
Overview: In some scenarios, such as if the server lacks Internet connection, AMX License Manager will fail to display anything in the drop-down selector for vertical market. This prevents the completion of the licensing step for the application installed. Procedure To resolve this issue, perform the following steps: Navigate to C:\Program Files (x8
Signature Series Compatibility with macOS Tahoe
Published January 15th, 2026 by Peter Stauber
Question: Is my Signature Series Mixer compatible with Mac OS Tahoe? Answer: From preliminary testing with an M2 MacBook Air on Tahoe 26.0.1, Signature mixers appear to be fully functional. If you have any issues with your Signature series on Tahoe, please contact us.
SmartMAC – RCER Error
Published January 14th, 2026 by Peter Stauber
Question: What is RCER error on SmartMAC? Answer: RCER is Real Time Clock Error, and it indicates that the coin battery on the mainboard needs replacement. It is type CR1225 that are used and is mounted in a battery holder.
Color code of the black ERA150 Wash
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: ERA 150 Wash Question: What is the RAL color code of the ERA150 Wash? Answer: Aluminum and steel parts: RAL 9005 (Black), gloss finish: 3-8 (powder coated)Plastic parts: RAL 9005 (Black), matt finish
AMX TRIM_STRING
Published January 29th, 2026 by Peter Stauber
Brand: AMX Models: Netlink Question: Is there a way to remove the spaces before or after characters in a string? Answer: Code Block PROGRAM_NAME='TRIMSTRING' (***********************************************************) (***********************************************************) (* FILE_LAST_MODIFIED_ON: 04/05/2006 AT: 09:00:25 *) (**************
DriveRack VENU360 Control App | Version 2.0.7 for iOS 16 (iPad Only)
Published December 29th, 2025 by Peter Stauber
Question: Is new firmware available for my VENU360? Answer: Version 2.0.7 for iOS 16 iPad is now available through the Apple App Store. Firmware version 2.0.7 for iOS iPad supports iOS 16 or earlierApp resolution issues have been corrected
CISCO SG550x-48
Published January 30th, 2026 by Peter Stauber
Brand: AMX Models: SVSI Overview: Cisco SG550x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. config-file-headerSVSIv2.3.5.63 / RLINUX_923_093CLI v1.0file SSD indicator plaintext@!unit-type-control-start unit-type unit 1 network gi uplink te unit-type-c
DriveRack VENU360 - Muted Outputs
Published December 29th, 2025 by Peter Stauber
Guide to Resolving Randomly Muted Outputs Condition: The 2 pin power connector can cause muted outputs due to dropping voltage across the connector. Solution: The power supply connector will need to be modified and soldered into place. This will address the issue of dropping voltage across the connector. Procedure: 1. Remove the center T15 T
dbx ZonePro Designer Windows 10/11 Microsoft .net Framework Issue
Published December 29th, 2025 by Peter Stauber
Question: Why does my installation for ZonePro GUI Designer keep failing on Windows 10/11? Answer: Press the Windows key Screenshot of the Windows key logo. on your keyboard or access the search bar, type "Windows Features", and press Enter. The Turn Windows features on or off dialog box appears. Select the .NET Framework 3.5 (includes .NET 2.0 a
How to pull the Eventlog in London Architect
Published January 16th, 2026 by Peter Stauber
Introduction: Event Logging is crucial in troubleshooting complex issues. This guide will walk you through pulling the System Event Log in London Architect. Application Logging stores application based events in the Event Log such going online and offline and errors connecting to devices. If you want log events that happen in the application such
What is the bandwidth of the N-Series encoders?
Published January 6th, 2026 by Peter Stauber
Question: What is the bandwidth of the N-Series encoders? Answer: N-Series Bandwidth N1122A 800 Mbps N1133A 800 Mbps N1134A 800 Mbps N1115A 800 Mbps N2122A 10-200 Mbps N2135A 25-600 Mbps N2151A Uncompressed up to 4 GbpsCompressed 100-600 Mbps N2312A 200-700 Mbps N2412A 30-800 Mbps N3132A 0.032-10
Schoolview Version 8.5.96 files
Published January 16th, 2026 by Peter Stauber
Question: What files do I need for Schoolview version 8.5.96? Answer: Files attached to this FAQ. Schoolview Version 8.5.96.zip
Transferring Snapshots between Shows
Published January 14th, 2026 by Peter Stauber
Question: Can snapshots be saved and transferred to a different show? Answer: No. The Si series does not have a Library feature and does not support this function.
Enova DGX X00 Series Firmware
Published January 27th, 2026 by Peter Stauber
Enova DGX X00 Series Firmware Product Name: Enova DGX 100 series enclosures ========== ============ ==================================FG# Name Description========== ============ ==================================FG1061-08 DGX800-ENC Enova DGX 800 EnclosureFG1061-16 DGX1600-ENC Enova DGX 1600 EnclosureFG1061-32 DGX3200-ENC Enova
COVID-19 - Cleaning Soundcraft Consoles
Published January 26th, 2026 by Peter Stauber
Overview: This document applies to all Soundcraft control surfaces including: Screens Touchscreens Faders caps, knobs, buttons, and switches Touchpads and Trackballs Keyboards Metalwork and armrests Guidelines Soundcraft devices can be cleaned and disinfected using an alcohol solution consisting of a CDC approved ratio of 70% isopropyl alcohol and 3
Restoring Player IP Connections in Xpress
Published January 30th, 2026 by Peter Stauber
Brand: AMX Models: Xpress Overview: Restoring Player IP Connections in Xpress Gathering List of Player IP Addresses It is easiest to do this with an IP scan application if you don’t already have a spreadsheet of player serial numbers to IP addresses. There are many freeware applications to do this. There are also apps that can run on your phone or
Using P3 PowerPort 1500 with P3-05/150/300 System Controller
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: P3 PowerPort 1500, P3-050/150/300 System Controller, P3-100/200 Using P3 PowerPort 1500 with P3-050/150/300 System Controller Please make sure to upgrade P3 PowerPort 1500’s to firmware 1.2.1 or newer before using them in combination with a P3-050/150/300 System Controller. This upgrade can be done using a P3-100/200 or (free)
CDi Drivecore or DCiN Drivecore with 25V Speakers - Limiter and Crossover Settings
Published January 20th, 2026 by Peter Stauber
Overview: Drivingg 25V Constant Voltage Speakers with CDi Drivecore or DCiN Drivecore FAQ Is it possible to drive 25V speakers from higher voltage amplifiers without exceeding their voltage rating? Answer: The CDi Drivecore 300W and DCi Drivecore 300W amps are capable of 49VRMS output even at their LoZ settings.Since these amplifiers do provide
CISCO SG350-28 Configurations
Published January 26th, 2026 by Peter Stauber
Brand: Cisco Models: SG350-28 Question: What is the recommended configuration for my Cisco switch for A/V traffic? Answer: Cisco SG350-28 Sample Network Switch Configuration Release Notes: Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-frame bridge multicast filtering vlan database vlan 999
Omega - Factory Reset
Published January 8th, 2026 by Peter Stauber
Question: My computer is showing my Omega as an unknown USB device. Why? Answer: If your Lexicon Omega interface is not recognized by your computer or is shown as an unknown USB device, then it may need a factory reset. With the interface connected to power and the computer, follow the instructions below. Simultaneously hold the USB Assign button
RUSH SM850 – Remote Battery
Published January 14th, 2026 by Peter Stauber
Question: What battery is used in the remote of the RUSH SM850? Answer: The battery used is a 12v L828, also commonly known as 27A, A27BP, G27A, GP27A. The battery dimensions are 8.0 mm in diameter and 28.2 mm in length.
Window to U-Port Correlation
Published January 6th, 2026 by Peter Stauber
Question: What is the window relation to the U-port on a windowing processor? Answer: Window 1 = UPORT 3 Window 2 = UPORT 2 Window 3 = UPORT 1 Window 4 = UPORT 0
Muse Firmware Update Methods
Published January 9th, 2026 by Peter Stauber
Question: Why does Manager not show an option to update firmware on my Muse controller? Answer: Some firmware files are not compatible to be uploaded via Manager, and are required to be updated via USB/ the device webpage. The table below provides details on the methods which can be utilized to update to each version. Firmware Manager USB/ Web 1
Discharge Lighting Shutdown Guidelines
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: MAC Viper Series, MAC Viper Profile, MAC Viper Performance, MAC Viper Wash, MAC Viper Wash DX, MAC Viper AirFX Discharge Lighting Shutdown Guidelines Martin Professional™ are keen to ensure that customers obtain the best possible performance from Martin™ products while at the same time keeping operating costs and environmental
CISCO 2960 Catalyst Configurations
Published January 26th, 2026 by Peter Stauber
Cisco 2960 Catalyst Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. !version 15.2no service padservice timestamps debug datetime msecservice timestamps log datetime msecno service password-encryption!hostname SVSi!boot-start-markerboot-end-marker!enable sec
CISCO SG350x-48 Configurations
Published January 30th, 2026 by Peter Stauber
Brand: AMX Models: SVSI Overview: Cisco SG350x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-framebridge multicast filtering vlan database vlan 999 exit vlan database vlan 1 exit voice vlan oui-table add 0001e3 Siemens_AG_phone________ voice
VC-Feeder with M16 connector
Published January 22nd, 2026 by Peter Stauber
Overview: When a VC-Feeder with M16 connector is installed in a location with high salt concentration, we recommend using silicone grease on the connectors. Note: This only applies for the VC-Feeder version with M16 connector. Approved Dielectric Silicone Grease types are: Kema SC-4 Silicoe-fedt, article no: 80905, Mfg: ITW Chemical Products Scandin
How to set up AKG DMM8 UL automixer to create a discussion system
Published January 20th, 2026 by Peter Stauber
Overview: How to set up AKG DMM8 UL automixer to create a discussion system Procedure 1. Choose the microphones you would like to use and connect them via regular XLR cables with the DMM8 UL. In case of using condenser microphones, the device can provide phantom power for channel 1&2 and/or channel 3&4 at the same time. 2. Wit
CISCO SG350-10 Configurations
Published January 26th, 2026 by Peter Stauber
Cisco SG350-10 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-framebridge multicast filtering vlan database vlan 999 exit vlan database vlan 1 exit voice vlan oui-table add 0001e3 Siemens_AG_phone________ voice vlan oui-table add 00036b Cisco_ph
CISCO SG350-52 Configurations
Published January 30th, 2026 by Peter Stauber
Brand: AMX Models: SVSI Overview: Cisco SG350-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-framebridge multicast filtering vlan database vlan 999 exit vlan database vlan 1 exit voice vlan oui-table add 0001e3 Siemens_AG_phone________ voice v
Difference Between the Dual MADI and MADI/USB Card
Published January 14th, 2026 by Peter Stauber
Question: What's the difference between the dual MADI card and the MADI/USB card? Answer: The dual MADI card has capability of 64 by 64 MADI channels in and out. The MADI /USB card has 32 MADI channels in and out but also has 32 channels of USB2 in and out available for record out or to bring signal from a digital device in and out.
DriveWare - RS232
Published December 29th, 2025 by Peter Stauber
Overview: Regarding the RS-232, you'll need a Null-Modem cable if you don't already have the one that came with the unit, you'll need this: https://www.tripplite.com/null-modem-serial-db9-serial-cable-db9-female-female-6-ft~P450006 You'll also need a usb-to-serial adapter (if your computer does not have a 9 pin connector. Like this: https://www.tr
Determining the version of HiQnet Audio Architect which was used to save a Venue file
Published January 26th, 2026 by Peter Stauber
HiQnet Audio Architect versions and Venue files A Venue file will adopt the HiQnet Audio Architect version number when it is saved.A Venue file will open normally when the HiQnet Audio Architect version is the same as version in which it was last saved.A Venue file will not open when the version of HiQnet Audio Architect is lower than the version in
CISCO SG300-52 Configurations
Published January 26th, 2026 by Peter Stauber
Cisco SG300-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-framebridge multicast filtering vlan database default-vlan vlan 999 exit vlan database vlan 1 exit voice vlan oui-table add 0001e3 Siemens_AG_phone________ voice vlan oui-tabl
Lexicon Plug-ins - No Redemption Code
Published January 8th, 2026 by Peter Stauber
Question: How do I locate my redemption/authorization code if I did not receive it via email after completing my purchase? Answer: There is an iLok redemption code you can find by going to your Lexicon store account: Navigate to http://store.lexiconpro.com and log into the account you have made. Navigate to My Account>Order History and clic
MAC Viper Series Air Filter Options
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: MAC Viper Series, MAC Viper Profile, MAC Viper Performance, MAC Viper Wash, MAC Viper Wash DX, MAC Viper AirFX Overview: MAC Viper Series Air Filter Options MAC Viper Series Air Filter Options here are currently 2 different filter options for the MAC Viper series. The fine mesh/screen filter which is a disposable filter and whi
Martin Controller Support
Published January 15th, 2026 by Peter Stauber
Information Martin Controller Support is only currently available for P3 controller systems. Due to parts, files, and document availability, Martin no longer supports products outside of the P3 controller systems. On March 14, 2018 Elation made the announcement that they acquired the Martin M-series controllers: https://www.elationlighting.com/
Clearing File Transfer Error - Insufficient Memory
Published January 9th, 2026 by Peter Stauber
Overview: Clearing File Transfer Error - Insufficient Memory Transfer Fails Due to Insufficient Memory You may see the failure “Transfer Aborted: Insufficient Memory to Complete the Transfer" while attempting to transfer files via Netlinx Studio 4 to an NX controller. The "show mem" command, via Telnet, will display something similar as below with n
Running P3 Network in Surge-Sensitive Environment
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: P3-050/150/300 System Controller, P3-PC Running P3 network in surge-sensitive environment When running a P3 network in a surge-sensitive environment such as the outside of a building, it is advisable to install an additional surge-protection device on the connection between the P3 System Controller and the outdoor fixtures. Th
CISCO SG550x-24
Published January 30th, 2026 by Peter Stauber
Brand: AMX Models: SVSI Overview: Cisco SG550x-24 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. config-file-headerSVSIv2.3.5.63 / RLINUX_923_093CLI v1.0file SSD indicator plaintext@!unit-type-control-start unit-type unit 1 network gi uplink te unit-type-c
Netlinx Client IP Communications
Published January 29th, 2026 by Peter Stauber
Brand: AMX Models: Netlinx Overview: Netlinx Client IP Communications Symptoms An example is needed of how to handle client IP connections within NetLinx code. Resolution See the commented example below for a good example of how to handle client IP communications: (***********************************************************) (* DEVICE NUMBER DEFI
SDX Solecis 2K Series Digital Switcher Firmware
Published January 21st, 2026 by Peter Stauber
Question: SDX Solecis 2K Series Digital Switcher Firmware Answer: Included Products: FG1010-315 (SDX-510M-DX, 5-input Transmitter Module) FG1010-304 (SDX-410-DX, 4-Input Transmitter Module) FG1010-308 (SDX-810-DX, 8-Input Transmitter Module) Solecis Digital Switcher Firmware: v1.4.16Release Date: 3/14/2017 Previous Solecis Digital Switcher Fi
dbx Pro Products Voltage 100v-240v
Published December 29th, 2025 by Peter Stauber
Question: Are dbx Pro products universal voltage with an automatic voltage sensor for 100-240v voltage ratings? Answer: No, dbx products use a proper transformer rated for the region that it is being sold in. A product bought in the US and/or Japan (100-120v rating) will not be able to be plugged into a power source in the EU for example (230-2
Configure HDR on 2400 series encoders and decoders
Published January 12th, 2026 by Peter Stauber
Configure HDR on 2400 series encoders and decoders Configuring HDR using N-Able ENCODERFrom the EDID page on the encoder select the HDR EDID from the drop down. Then select set EDID. Remember to disconnect the HDMI cable prior to setting the EDID. Enable HDR by checking the box located in advance settings. In the event that you do not have a HDR ch
Bootloader Button On MAC Quantum and MAC Encore series
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: MAC Quantum and MAC Encore series Overview: Quantum and MAC Encore series light fixtures. This switch is used during firmware recovery or reinstallation procedures. This switch is also sometimes accidently pressed and activated unknowingly after maintenance or repairs. Bootloader Switch Location The bootloader switch on the M
Daisy Chaining a ZC Controller off a ZC-BoB
Published December 29th, 2025 by Peter Stauber
Question: Can I daisy chain a Zone Pro ZC panel off of a ZC-BOB? Answer: No. This is not supported with the ZC-BOB.
Notepad Series Big Sur and M1 Compatibility
Published January 14th, 2026 by Peter Stauber
Question: Is my Notepad Series Mixer compatible with Mac OS Big Sur and new M1 Mac computers? Answer: From preliminary testing with an M1 Macbook Pro on Big Sur 11.3, Notepad mixers appear to be fully functional. If you have any issues with your M1 Mac or old Mac running Big Sur, please contact us.
Using Expansion Cards In Compact or Vi Stagebox
Published February 6th, 2026 by Peter Stauber
Brand: Soundcraft Models: Si Series, Vi Series, Stagebox, Compact Stagebox Overview: Unused Slots in Compact or Vi Stageboxes Can Be Used with Expansion Cards. This is very useful if there are no expansion slots available on the mixer. On Si models, you must use an Optical or Cat5 MADI card. It will not work with a MADI/USB Combo card. The MA
Configuring Matrix Mixes for Si Series
Published February 6th, 2026 by Peter Stauber
Brand: Soundcraft Models: Si Series Mixers How to use Matrixes on Si Mixers Si mixers have four Matrixes, each can be either Mono or Stereo. There is no need to “link” Matrixes to achieve stereo output, they just need to be assigned to an output. Patching and Operating Matrixes By default Matrixes are set to mono, but can be configured to stere
Enable Server Ports via Telnet or SSH on NX Controllers
Published January 9th, 2026 by Peter Stauber
Overview: If HTTP/HTTPS/Telnet/SSH/FTP has been disabled using the web console and you need to re-enable from telnet or SSH there will be 2 separate settings for each protocol that need to be altered, the port number and the enable/disable flag. Procedure The first step will be the step that most people are familiar with and it is to set the ports
AUDIO ARCHITECT Simple Paging System
Published January 16th, 2026 by Peter Stauber
Overview: This design has a number of unique features including: Single paging station using push-to-talk [PTT] microphone 12 button keypad for zone selection LED status feedback for operator Scalable design from 1 – 999 zones This system employs a Soundweb London paging matrix controlled with a push-to-talk microphone and a twelve-button keypad con
When should N-Command be used for control of SVSi equipment?
Published January 6th, 2026 by Peter Stauber
Question: When should N-Command be used for control of SVSi equipment? Answer: N-Command can optionally be used in any SVSi environment. It is recommended that N-Command be used in all environments where more than 50 devices are to be controlled. The N-Command is capable of handling a theoretically unlimited number of connected SVSi devices (simu
CISCO SG500x Default Configurations
Published January 27th, 2026 by Peter Stauber
Cisco SG500-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. config-file-header switchf8b708 v1.4.1.3 / R800_NIK_1_4_194_194 CLI v1.0 set system queues-mode 4 file SSD indicator excluded @ bridge multicast filtering vlan database default-vlan vlan 999
Is HARMAN owned by Samsung?
Published January 15th, 2026 by Peter Stauber
Question: Is HARMAN owned by Samsung? Answer: Harman International Industries, Inc. commonly known as Harman, is an American audio electronics company. Since 2017 the company has been operating as an independent subsidiary of Samsung Electronics. Headquartered in Stamford, Connecticut, US, it has its own executive leadership team.
Output Fader not Controlling Main Outputs
Published January 14th, 2026 by Peter Stauber
Question: What causes the Output Fader to turn red and stop controlling the Main Outputs? Answer: The Fader and the Monitor output controls have been swapped to use the mixer in a Monitor console configuration. To change back to default: Select the Menu button Select Monitor Setup page Select LR/Monitor Swap and disable it This should return t
VDO Sceptron Test and Accessory Tool
Published January 22nd, 2026 by Peter Stauber
Overview: VDO Sceptron Test and Accessory Tool Magnetic 'control button' A magnetic sensor is embedded inside the VDO Sceptron behind the label on the back of the fixture (see C in Figure 1). The sensor acts as a control button. To activate the sensor, swipe a magnet past it. We recommend that you use the Martin VDO Sceptron Test and Acc
Enova DGX Switcher Hotfix
Published January 27th, 2026 by Peter Stauber
Enova DGX Switcher Hotfix Enova DGX FirmwareVersion 2.0.6 Standard DGX – Pre_X00 series Firmware Notes:Product Name: Enova DGX 8/16/32/64 Enclosures =========== ====================== ====================== FG # Name Description =========== ====================== ====================== FG1058-08 AVS-ENOVADGX8-E
Windows Defender Flags TPDesign 5 as a Virus
Published January 6th, 2026 by Peter Stauber
Question: Why does Windows Defender flag TPDesign 5 as having a virus? Answer: Microsoft Windows Defender has occasionally falsely flagged Touch Panel Design 5 as being a virus or being infected with a virus. If you have encountered this, please follow the procedure below to report this false positive to Microsoft. To submit false positives to M
MAC Viper XIP Silicone Grease Recommendations
Published January 15th, 2026 by Peter Stauber
Question: What is the recommended type/brand silicon grease for servicing and maintaining the MAC Viper XIP's Head cover seals? Answer: Harman recommends use of Turtle Wax Rubber Stick (Winter range) seal protector for servicing the head cover seals. Apply a very thin film of release agent, ensuring to wipe off any excess grease. When correct
SVSi Firmware Update Guide
Published January 9th, 2026 by Peter Stauber
Overview: SVSi Firmware Update Guide SVSi Firmware Update Guide Step 1: Configure your computer's NIC to communicate with SVSi devices. SVSi devices come with DHCP enabled, but if no DHCP service is available, a default IP Address in the range 169.254.XXX.XXX, with a subnet address 255.255.0.0 will be set. Your computer MUST have an IP and subnet ad
SVSi Interleaved Multicast
Published January 26th, 2026 by Peter Stauber
Overview: N2300 series and N4321 ATC - audio not passed between devices Interleaved Multicast Streams The Interleaved Multicast Streams option changes the multicast address used for a given stream number set. In order for audio to be passed from one to the other, this option must be consistent across devices intended to be connected.N2300 SeriesBy
Vi7000 Illumination Module Part Number
Published January 15th, 2026 by Peter Stauber
Question: What is the part number of the Vi7000 Illumination module? Answer: RS2443 is the part number of the whole assembly: the PCBs, cables, connectors mounted together. It slides into the metal top part of the TFT module. The part number of the PCB itself with the LEDs is A947.011782. This PCB is the same in all the current Vi consoles. In
Vi3000 Illumination Module Part Number
Published January 15th, 2026 by Peter Stauber
Question: What is the spare part number of the Vi3000 Illumination module? Answer: 5042656.V is the part number of the whole tested and packed assembly: the PCBs, cables, connectors mounted together. It slides into the metal top part of the TFT module. The part number of the PCB itself with the LEDs is A947.011782. This PCB is the same in all
PCM 92 & 96 - Footswitch Setup
Published January 8th, 2026 by Peter Stauber
Question: How do I set up my PCM 92/96 to work with my footswitch? Answer: In order to use an external footswitch with a PCM92/96, you must be in the user presets group/category. In order to get there follow the instructions below. We recommend using the Digitech FS3X footswitch. Make sure you are viewing a preset at the top most menu level.
AMX G5 Listview Button Feature Summary
Published January 13th, 2026 by Peter Stauber
Listview Button Demos Modero X Series G5 touch panels and TPDesign5 (v1.2.0, build 65 or greater) support Listview buttons. Listview buttons provide the ability to display a listing of items from a dynamic data source on a G5 touch panel. Dynamic data can be created either using an XPort server, NetLinx code or a generic CSV file. The creator of the
TPDesign5 Font Fix
Published January 8th, 2026 by Peter Stauber
Question: What do I do when I get an “Unable to install font" error message? Answer: When TPDesign 5 is installed on a Windows 10 machine, you may run into the following error trying to open a file. This may occur with any font, but in this case, it was Roboto Regular. The specific scenario is when the font in question is already installed. Follo
Successfully Setting a Static IP on CE-Series
Published January 9th, 2026 by Peter Stauber
Question: How do I successfully set a static IP on a CE-series box? Answer: After entering and accepting IP address changes on the box's webpage it is important to reboot the box from the webpage. Please allow for it to fully boot up, and if possible, confirm access to the new address. If you pull power (PoE) from the box after making IP change
MAC Aura XIP Pan And Tilt Sensor Adjustment
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: MAC Aura XIP Pan and Tilt Sensor Adjustment Guide If you have replaced a Pan or Tilt belt, motor, or sensor, you will need to adjust the absolute encoder sensors for Pan and Tilt.After powering up the fixture for the first time, the display may show the error message:“PTCM" – P/T SENSOR ADJUST This adjustment takes only
DXLink TX X00 Series firmware
Published January 20th, 2026 by Peter Stauber
Question: DXLink TX X00 Series firmware Answer: DXLink TX X00 Series Firmware v1.8.47Current upgrade firmware for DXLink TX units. Release Notes:Release Notes DXLink HDMI Transmitter Module Firmware (Enova DGX 100 Series Compatible) !!IMPORTANT: READ PROGRAMMING INFORMATION SECTION BELOW IN REGARD TO UPGRADING OLDER FIRMWARE VERSIONS!! !!T
Martin THRILL Series - T1 level Technical Support Guide
Published February 5th, 2026 by Peter Stauber
Brand: Martin Models: THRILL Mini Profile, THRILL Compact Par 64 LED, Compact Par Mini LED, THRILL Multi-FX LED Overview: What support options do I have for my Martin THRILL fixture? No light from fixture, control panel dead. Power supply or blown fuse, faulty connector or damaged cable. Make sure mains supply is connected and supplying power to the
RUSH MH 7 Hybrid- Replacing Gobos
Published January 23rd, 2026 by Peter Stauber
Overview: RUSH MH 7 Hybrid- Replacing Gobos Replacing gobos The rotating gobos supplied with the fixture can be replaced with custom glass or stainless steel gobos. See specifications below: Interchangeable Gobos Acceptable materials- Stainless steel or borosilicate glass with 450° C - high temperature resistant coating Diameter- 14 mm, +0/-0.2 mm
Avoiding Damage from Sunlight and Other Light Sources
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: RUSH MH 10, RUSH MH 7 Hybrid, RUSH MH 5 Profile Do not expose the front of a fixture to sunlight or any other strong light source! Certain lens options can collect the rays from the sun or other strong light sources (such as other fixtures) and act as a powerful magnifying glass, causing damage inside the fixture. In some cases
DriveRack 260 - Change DSP
Published December 29th, 2025 by Peter Stauber
Question: How do I change what DSP is used in my configuration from the front panel? Answer: From the front panel of your 260 do the following to add Subharmonic Synthesis &/or Noise Gate to the configuration. Hold PROGRAM/CONFIG until the word "Configure" appears at the bottom of the display. Press the NEXT PG button 2 times until "AFS" is s
DXLink RX firmware
Published January 20th, 2026 by Peter Stauber
Question: DXLink RX firmware Answer: DXLink RX Firmware Update:Current upgrade version of DXLink RX firmware for non_X00 series. Release Notes v1.9.73: DXLink HDMI Receiver Module Firmware ! IMPORTANT: READ PROGRAMMING INFORMATION SECTION BELOW IN ! REGARD TO SPECIAL UPGRADE and DOWNGRADE CONSIDERATIONS FG#: FG1010-500 (DX-RX, DXLink HDMI Receive
EXB ICSLAN FIRMWARE
Published January 21st, 2026 by Peter Stauber
Question: EXB ICSLAN FIRMWARE Answer: Please note that a readme file exists in the firmware zip file. /*****************************************************/ FW VERSION: v1.0.63 DATE: 10/17/2016 /*****************************************************/ DEVICES - ICSLan Device Control Boxes/***************
WMS450 and WMS470 Syncing
Published January 15th, 2026 by Peter Stauber
Overview: How To Sync a WMS450/470 Transmitter & Receiver Steps: STEP 1Power ON the AKG SR450/SR470 receiver by pressing in the ON/OFF button on the left side of the receiver. STEP 2Press and Hold the Center Button for 3 seconds until the word “Lock” disappears from the bottom of the receiver’s display STEP 3Using the left or right arrows nav
Cleaning AMX User Interfaces
Published January 12th, 2026 by Peter Stauber
Overview: Cleaning AMX User Interfaces This document applies to all AMX user interfaces including: Touch Panels Scheduling Panels Control Pads Keypads Switcher control surfaces MyTurn Source Selector Buttons AMX devices can be cleaned and disinfected using an alcohol solution consisting of a CDC-approved ratio of 70% isopropyl alcohol and 30% water
How to get studio quality sound from your Smart Phone with the AKG Lyra
Published January 27th, 2026 by Peter Stauber
How to get studio quality sound from your Smart Phone with the AKG Lyra Whether you're recording a podcast or voiceover, making field recordings, capturing audio inspiration on the go, or live streaming to your fans, nothing beats the convenience and portability of a smartphone. But while iPhones and Android phones are powerful devices that outperfo
Martin VC-Grid/Strip Products with P3 Software 3.1.1 or Newer
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: P3-System Controller, VC-Grid, VC-Strip Martin VC-Grid/Strip Products with P3 Software 3.1.1 or Newer When using the VC-Grid or VC-Strip products with P3 Software 3.1.1 or newer, please make sure the products do get upgraded to firmware version 1.4.3 or newer. Without this firmware upgrade, they may show up with wrong dimension
RUSH MH 7 Hybrid- Lamp Hours
Published January 26th, 2026 by Peter Stauber
Overview: RUSH MH 7 Hybrid- Lamp Hours Lamp Hours To display the number of hours since the lamp hours counter was reset: Enter the control menu and select Information. Press ENTER. Select Time Information and press ENTER. Select Lamp on Hours and press ENTER. To reset lamp hours after installing a new lamp: Enter the control menu and select Info
MAC Viper Series Alternative Lamp Approved
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: Mac Viper Series Overview: MAC Viper Series Alternative Lamp Approved New Lamp Approved The standard fitted lamp for the MAC Viper series is Osram HTI 1000/PS Lok-it. (P/N: 97010346) Alternative approved lamp for MAC Viper series is Philips MSR Gold MiniFastFit 1000W.
RUSH MH2 - No Output
Published January 14th, 2026 by Peter Stauber
Question: No output on my RUSH MH2, the led driver PCBA has been replaced and still not working. Answer: Check the 485 cable between the mainboard and led driver PCBA, if that is intact, replace the mainboard.
ENOVA DVX x2xx Switcher Device Firmware
Published January 21st, 2026 by Peter Stauber
Question: ENOVA DVX x2xx Switcher Device Firmware Answer: Product Name: DVX-32xxHD-SP (-T) and DVX-22xxHD-SP (-T) Enova Presentation Switcher with power Amp FG#: FG1906-22 (DVX3256HD-SP)FG#: FG1906-16 (DVX3255HD-SP)FG#: FG1906-15 (DVX3250HD-SP)FG#: FG1906-11 (DVX2250HD-SP)FG#: FG1906-12 (DVX2255HD-SP)FG#: FG1906-24 (DVX3256HD-T)FG#: F
Splitting the CBT200LA
Published January 8th, 2026 by Peter Stauber
Question: Can you split the CBT200LA into two CBT100LA's? Answer: The boxes are not the same. The CBT200LA cannot be split apart to make two CBT100LA-1's.
MAC Viper AirFX New Color Filter Part Numbers
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: MAC Viper AirFX Overview: MAC Viper AirFX New Color Filter Part Numbers MAC Viper AirFX New Color Filter Part Numbers We are changing the part numbers for the color filters installed as standard in the MAC Viper AirFX™. If you order color filters, please use the new part numbers listed below: Slot number - Color - Old P/N
SDX Solecis 4K Series Digital Switcher Firmware
Published January 21st, 2026 by Peter Stauber
Question: SDX Solecis 4K Series Digital Switcher Firmware Answer: Products Include: FG1010-355 (SDX-514M-DX) FG1010-314 (SDX-414-DX) Release Date: 7/27/2018Firmware Version: v2.1.38 PREVIOUS Version:Release Date: 12/07/2016Firmware Version: v2.1.34 1. Prerequisites2. Features added in this release3. Fixes in this release:4. Known Issues5.
JEM
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: JEM product line Procedure: The JEM product line of atmospheric effects sold by the HARMAN’s Martin brand has a new owner. As of July 11th 2025, MSS Professional will manufacture and sell the JEM products under JEM Professional ApS. The terms of your warranty that covers products including the JEM ZR Series foggers; JEM Haze
MX200 USB Port
Published January 14th, 2026 by Peter Stauber
Question: What is the USB Port on the Lexicon MX200 for? Answer: The USB port is used for interfacing with a PC and the MX-Edit Control software/plugin.
RUSH SM650 – Remote Battery
Published January 14th, 2026 by Peter Stauber
Question: What battery is used in the remote of the RUSH SM650? Answer: The battery used is a 12v L828, also commonly known as 27A, A27BP, G27A, GP27A. The battery dimensions are 8.0 mm in diameter and 28.2 mm in length.
NetLinx Master - DEVICE_INFO Function
Published January 13th, 2026 by Peter Stauber
NetLinx Master - DEVICE_INFO Function You can use the DEVICE_INFO function to retrieve information about a particular device. Example: DEFINE_EVENT DATA_EVENT[MYDEVICE] { ONLINE: { STACK_VAR DEV_INFO_STRUCT sDevInfo DEVICE_INFO(DATA.DEVICE,sDevInfo) (* Manufacturer Description = sDevInfo.MANUFACTURER_STRING *) (* Manufacturer ID =
ERA 800: Rotate And Static Gobos
Published January 28th, 2026 by Peter Stauber
Rotating gobo replacement Rotating Gobos The rotating gobo wheel in the ERA 800 Performance has six rotating gobos that can be selected, indexed (positioned at an angle), rotated continuously and shaken (bounced). The gobo wheel itself can also be scrolled continuously or shaken. Gobo selection and control type (indexing, continuous gobo rota
Long Variable Not Getting Assigned Correctly Through Math Operation
Published January 14th, 2026 by Peter Stauber
Symptoms Two numbers are multiplied that should result in a value greater than 65,535 and are assigned to a LONG variable. The result is incorrect and always less than 65,536. Example: DEFINE_VARIABLE long A_LONG_NUMBER DEFINE_EVENT BUTTON_EVENT[128,1] { PUSH: { A_LONG_NUMBER = (360 * 1000) // result is 32320, should be 3600000 } } Cause This
What exactly is the NetLinx AXI
Published January 13th, 2026 by Peter Stauber
Question: What exactly is the NetLinx.AXI file and how often do I get an update? Answer: The NetLinx.axi file is where the various standard system structures and variables are defined. This file is called at every compile and is included even without being specified in the program. It is a default include file. At this time, updates have occurred
RUSH MH 5 Profile- Replacing Gobos
Published January 26th, 2026 by Peter Stauber
Overview: RUSH MH 5 Profile- Replacing Gobos Replacing Gobos t is possible to replace the rotating gobos with custom gobos that match the quality and specifications of the gobos supplied with the fixture. The rotating gobos can be replaced with custom aluminum gobos in the following size: Interchangeable Gobo Specifications Gobo size: 24 mm (0
AMX Combined Devices Only Appear as One Device to Master Code
Published January 13th, 2026 by Peter Stauber
Overview: AMX Combined Devices Only Appear as One Device to Master Code Problem The existing program has combined devices.COMBINE_DEVICES(VTP,TP_1,TP_2) You need to get a button event from one of the real panels even if you have combined the devices with a virtual panel. You can see the button event in the diagnostics window in NetLinx Studio. You
MUSE Controller-to-Controller Programming with Python
Published January 9th, 2026 by Peter Stauber
Overview: Programming Controller-to-Controller (C2C) in MUSE is less about the actual programming, and more about the configuration of the communication. Previously in the NX environment, you would connect one NX to another and every single device, port, channel, level, etc. would be reported to the main controller. In a MUSE system, each device
RUSH MH 10 Beam FX- Sound activation
Published January 26th, 2026 by Peter Stauber
Sound activation in show mode Show Mode can be combined with sound activation. The fixture has a built-in microphone that can be used to trigger scene changes in sync with a music beat (music trig) when the fixture is running in Show Mode. Procedure To enable sound activation: Select SOUND MODE and press ENTER. Use the DOWN and UP buttons to select
Event Programming Rules and Parameters with NetLinx
Published January 13th, 2026 by Peter Stauber
Event Programming Rules and Parameters with NetLinx DEFINE_EVENT handlers are stored in an event table providing quick access to code that must be executed when an event is received. The event table keeps a list of all events in a sorted order to more quickly determine which code needs to be accessed for a given incoming event. The event table is
SELECT / ACTIVE vs IF / ELSE
Published January 13th, 2026 by Peter Stauber
Overview: SELECT / ACTIVE vs IF / ELSE SELECT ACTIVE vs IFs Use SELECT/ACTIVES if you find you need to check multiple logical statements and find you need more than one IF ELSE. For example, instead of: IF (<statement 1>) { do something } ELSE IF (<statement 2>) { do another thing } ELSE IF (<statement 3>) { do something else e
AMX NetLinx Debug Breakpoints
Published January 14th, 2026 by Peter Stauber
Overview: The information in this article applies to: NXC-M, NXC-ME, NXC-MPE, NXC-ME260, NetLinx Studio Symptoms Debug Breakpoints seem to have line number problems - breakpoints are often invalidated. When stepping through code, the debugger seems to stop in strange places. Cause For Debug Breakpoints to work correctly, you must have C/C++ style st
AMX Assigning a 2-Dim Array to Another 2-Dim Array Does Not Work in NetLinx
Published January 14th, 2026 by Peter Stauber
Symptoms Assigning the value of a 2-dim array to another similar 2-dim array does not work in NetLinx. Example: DEFINE_VARIABLE ARRAY1[2][10] = {{'hello '},{'goodbye'}} ARRAY2[2][10] = {{'i am the'},{'walrus'}} DEFINE_PROGRAM WAIT 20 { ARRAY2 = ARRAY1 // this line will not work, generates run-time error SEND_STRING 0,"ARRAY2[1],ARRAY2[2]" } // end
RUSH Blinder 1 WW – House light
Published February 4th, 2026 by Peter Stauber
Brand: Martin Models: RUSH Blinder 1 WW Overview: When the RUSH Blinder 1 WW is being used as a house light, we have seen some fixtures running just below maximum temperature when they are running 100% continuous output. Running for many hours at this temperature can stress some components and this will also shorten the lifetime of the LED. We th
RUSH MH 10 Beam FX- Master/Client Operation
Published January 26th, 2026 by Peter Stauber
Overview: RUSH MH 10 Beam FX- Master/Client Operation Master/client operation Fixtures in Show Mode can be linked in a chain and set to master/client operation, where one master fixture running a standalone show controls the behavior of client fixtures. Two client modes are available: Fixtures in Client 1 mode copy the master. Fixtures in Client 2
VDO Atomic Dot - Flickering
Published January 22nd, 2026 by Peter Stauber
Question: My VDO Atomic Dot flickers, what is wrong? Answer: Please check if the fixture is not set to Xenon Emulation mode (as found on the Control Channel in DMX). As that is meant to flicker.
Export Workspace Files to Go
Published January 26th, 2026 by Peter Stauber
Overview: At times, it is necessary to export a Netlinx workspace for backup purposes, or sent for use or review by other parties. The method to do this is detailed below: Procedure In Netlinx Studio navigate to the “Project Tab" Select Export Workspace Files To Go: Ensure the following check boxes are ticked:
PRX800 Series with no Output
Published January 8th, 2026 by Peter Stauber
Question: My PRX800 was working, now I have no output. Answer: The common cause of this symptom is the unit was powered down and stored with the volume setting in the app turned all the way down. Resolution: Rebooting the PRX800 will resolve this issue. To reboot the PRX800: Hold the Main/Monitor button and power the unit on.
Where to find AMX-IPComm Muse Extension
Published January 6th, 2026 by Peter Stauber
Question: Where can I find the AMX-IPComm extension so that it can be installed on a Muse controller? Answer: You can download the AMX-IPComm extension from the AMX-ITG GitHub at the link below. https://github.com/amx-itg/muse-driver-amx-ipcomm
N8002/N8012 NC 1.0 Primary/Secondary configuration
Published January 13th, 2026 by Peter Stauber
Overview: N8002/N8012 NC 1.0 Primary/Secondary configuration Steps to configure Primary/Secondary for N8002/N8012 with N-Command 1.0 Go to the Secondary unit's webpage. Admin -> Configure IP Addresses Enable eth1 2nd address and configure the current IP and netmask from eth1 1st address Configure eth1 1st address and netmask with a unique IP and
Intonato Calibration Microphone
Published January 8th, 2026 by Peter Stauber
Question: What is the part number for the Inonato calibration microphone? Answer: The Harman part number is 5082085. This is the only microphone that can be used for system calibration.
Basic Troubleshooting Document
Published January 14th, 2026 by Peter Stauber
Overview: These documents (download 884-DL1-Help With Troubleshooting.zip) are designed assist you in the gathering of information during the troubleshooting process. You will find 3 documents: Information The first is a cover letter. The second is a general template listing the basic information required to get a technical evaluation started. The t
RUSH MH 11 Beam- Lamp hours
Published January 26th, 2026 by Peter Stauber
Overview: RUSH MH 11 Beam- Lamp hours Lamp Hours To display the number of hours since the lamp hours counter was reset: Enter the control menu and select Information. Press ENTER. Select Time Information and press ENTER. Select Lamp on Hours and press ENTER. To reset lamp hours after installing a new lamp: Enter the control menu and select Inf
NXV-300 FIRMWARE
Published January 21st, 2026 by Peter Stauber
Question: NXV-300 FIRMWARE Answer: NXV-300 (FG2263-01) Build v2.1.28 Release Notes---------------------------------- Build Date: 10/05/2018 Prerequisites-------------None Changes in this release------------------------- Added schedulable weekly maintenance reboot feature. Once the day and hour are set, the reboot will occur on the 1st minute o
String Concatenation example
Published January 12th, 2026 by Peter Stauber
STRING CONCATENATION Attached is an example of how to keep appending incoming data from a serial or IP connection onto a variable. This is a recommended programming practice for any serial or IP conneciton. This resolves the issue of not receiving the entire incoming string in one execution of a STRING DATA_EVENT. Download string concatenation.axs
Mic card gain ranges and features
Published January 26th, 2026 by Peter Stauber
Mic card gain ranges and features Answer: [Write the detailed answer here. Be clear and concise.] Additional Information: [Link to related articles or external resources] [Any extra context or examples]
Connecting the PA2 Control App
Published December 29th, 2025 by Peter Stauber
Question: How do I connect to the DriveRack PA2 with the dbx PA2 Control App? (Apple iOS, Android, Windows PC, Mac OS) Answer: Connect the DriveRack PA2 to a DHCP enabled wireless router Connect your device to same network Search for and connect to the DriveRack PA2 using the Control App Software NOTE: This does not require an internet connecti
Xpress License Reset Process
Published January 9th, 2026 by Peter Stauber
Overview: Xpress License Reset Process Changes in Licensing Methods Due to changes in the customer facing website we are now implementing the following method when callers require assistance with registering a demo license or are re-using or using an existing license for the first time. There is no longer a supported automatic registration they can
What is the maximum distance between the N-Series devices?
Published January 6th, 2026 by Peter Stauber
Question: What is the maximum distance between the N-Series devices? Answer: The maximum distance between devices is 100 meters (328 feet) over CAT5e cable. This distance can be extended in increments of 100 meters (328 meters) by using a gigbit switch as a repeater between devices. Copper Ethernet connections can be up to 100 meters but the use
How to Configure QSC core to accept SVSi N-series multicast audio streams
Published January 22nd, 2026 by Peter Stauber
Overview: Configuring SVSi N-Series And QSC for PCM Audio SVSi ENCODER SETUP: The SVSi Unit should be tested and verified that it is outputting an audio stream. Verify in settings that: Audio is NOT encrypted at the encoder. Check the settings for “Interleaved Multicast Stream" if enabled, note the Audio Stream Address found in the top of th
Setting a Custom EDID on SVSi Devices to Provide a Unique Name
Published January 9th, 2026 by Peter Stauber
Overview: Setting a Custom EDID on SVSi Devices to Provide a Unique Name Configuring EDID The steps below can be used to modify how an SVSI encoder is presented to a source device. This is useful if there are multiple encoders connecting to the same source device, such as a PC with multiple display outputs. It allows the user to quickly see the
What is the default IP address of the N8001, N8002, N8012 N-Command?
Published January 6th, 2026 by Peter Stauber
Question: What is the default IP address of the N8001, N8002, N8012 N-Command? Answer: Each N-Command controller ships with dual IP addresses (192.168.1.99 with a netmask of 255.255.255.0 and 169.254.10.99 with a netmask of 255.255.0.0). Use the first IP address as outward facing IP address for LAN or WAN control. The second is the default IP add
Signature Series Big Sur and M1 Compatibility
Published January 14th, 2026 by Peter Stauber
Question: Is my Signature Series Mixer compatible with Mac OS Big Sur and new M1 Mac computers? Answer: From preliminary testing with an M1 Macbook Pro on Big Sur 11.3, Signature series mixers appear to be fully functional. If you have any issues with your M1 Mac or old Mac running Big Sur, please contact us
Which Control Port Should Be Used With Networked A/V Distribution Devices
Published January 6th, 2026 by Peter Stauber
Question: There are two control ports (50001 and 50002) to control Networked A/V end points, which one should be used for third-party control Answer: For third-party control of Networked A/V endpoints, it's best practice to use port 50002. Port 50001 is generally utilized by N-Able, and each port only supports a single active connection. Note: Po
RUSH MH 11 Beam- Lamp replacement
Published January 23rd, 2026 by Peter Stauber
Overview: RUSH MH 11 Beam- Lamp replacement Lamp replacement *Warning! Wear safety glasses and gloves when handling lamps. Allow the fixture to cool for at least 1 hour before handling a lamp.* The lamp must be perfectly clean and totally free of oil and grease. Never touch the lamp with bare hands. If you contaminate the lamp, clean it with an alco
Vi5000 Illumination Module Part Number
Published January 15th, 2026 by Peter Stauber
Question: What is the part number of the Vi5000 Illumination module? Answer: A947.011900 is the part number of the whole assembly: the PCBs, cables, connectors mounted together. It slides into the metal top part of the TFT module. The part number of the PCB itself with the LEDs is A947.011782. This PCB is the same in all the current Vi con
Vi1000 Illumination Module Part Number
Published January 15th, 2026 by Peter Stauber
Question: What is the part number of the Vi1000 Illumination module? Answer: 5083551 is the part number of the whole assembly: the PCBs, cables, connectors mounted together. It slides into the metal top part of the TFT module. The part number of the PCB itself with the LEDs is A947.011782. This PCB is the same in all the current Vi consoles. I
RMS Enterprise Installers
Published January 27th, 2026 by Peter Stauber
Brand: AMX Model: Resource Management Suite Enterprise FG #: 3004 Downloads: Current Version: 4.7.0Release Date: March 2020 ResourceManagementSuite-4.6.13.zip ResourceManagementSuite-4.7.0.zip 1. Prerequisites JDK 11.0.4 and Tomcat 9.0.xx RMS Enterprise will only migrate data from an RMS 3.3 database. Any older RMS versions must first be upgraded to
How to Change FX3 to Chorus with the Ui24R
Published January 26th, 2026 by Peter Stauber
Overview: How to Change FX3 to Chorus with the Ui24R Procedure Power on the mixer and connect to your controller From the main screen above select the FX sends button and select it Select the EDIT button on the FX sends page and select it At the bottom of the FX Edit page there is a row of buttons labeled REVERB, REVERB, DELAY and ROOM. Hold your fi
RUSH MH 7 Hybrid- Lamp Replacement
Published January 23rd, 2026 by Peter Stauber
Overview: RUSH MH 7 Hybrid- Lamp Replacement Lamp replacement *Warning! Wear safety glasses and gloves when handling lamps. Allow the fixture to cool for at least 1 hour before handling a lamp.* The lamp must be perfectly clean and totally free of oil and grease. Never touch the lamp with bare hands. If you contaminate the lamp, clean it with an alc
MAC Quantum Profile - Residue on the Front Lens
Published February 2nd, 2026 by Peter Stauber
Brand: Martin Models: MAC Quantum Profile Overview: MAC Quantum Profile – Residue on the front lens MAC Quantum Profile – Residue on the front lens Depending on the type of smoke or haze machine and also fluid used, residue from haze or smoke can in some instances build up on the rear of the front lens on the MAC Quantum Profile. In rare cases thi
SVSI / BSS AES-67 Switch Configuration Guide
Published January 12th, 2026 by Peter Stauber
SVSI / BSS AES-67 Switch Configuration Guide Relevant Equipment BSS Blu-806DA (or other BSS model ending in "DA" ) SVSI encoders & decoders (Not all models support AES67; models ending with an "A" typically support AES67, however check the specs to be certain or open up the web configuration and check if It has an AES67 tab at the top.) Audio Ar
How to Group Speakers Using the JBL PRO Connect App
Published January 15th, 2026 by Peter Stauber
Overview: The speaker grouping features enables you to control the main volume of a set of speakers assigned to the same group (up to 10 speakers). Instructions Open the JBL PRO Connect app and select the Chain icon Group the speakers by selecting them under the same group number. A fader will show on the Setup tab as the Main control fader, you
Room mailboxes unable to be mapped in RMS scheduling plug-in
Published January 12th, 2026 by Peter Stauber
Overview: Issues connecting mailboxes into RMS may occur if the mailbox connections were not properly removed from the older 32-bit plug-in before decommission, or other conflicts such as running of 2 plug-in instances on separate servers pointing to the same RMS system set for use with the same mailboxes. The resolution depends on availability of t
What do the different colors of the STATUS led on CE boxes mean?
Published January 6th, 2026 by Peter Stauber
Question: What do the different colors of the STATUS led on CE boxes mean? Answer:
EON One Pro Battery Not Fully Charging
Published January 8th, 2026 by Peter Stauber
Question: If the battery will only charge halfway, is it defective or dead? Answer: The battery is only dead if all the battery lights are flashing red. If the Battery only partially charges, reset the battery by letting the battery drain completely and then recharge for 6 hours.
Vision2 set top boxes no longer show in list
Published January 12th, 2026 by Peter Stauber
Overview: Under certain failure conditions, such as incorrect power down/ power outage, the list of set top boxes in Vision2 may fail to display/ update as expected due to file corruption. If this happens, perform the following steps: Procedure: Navigate to C:\inetpub\wwwroot\Vision2\UI\generic\aminostb.xml Open file in a text editor. Clear content
Why am I seeing a very slow response on the Microphone input gain XPOINT when I adjust this in my code for a DVX?
Published January 6th, 2026 by Peter Stauber
Question: Why am I seeing a very slow response on the Microphone input gain XPOINT when I adjust this in my code? Answer: Check the program and ensure that it IS NOT receiving a level from the touch panel and reporting the level event to a SEND_COMMAND 05002:01:01. “’XPOINT-’” as this will cause a command buffer queue and will result in a very s
Using Big Desktop [BigD] Mode on an iPad
Published January 14th, 2026 by Peter Stauber
Question: Can I use the Ui mixer's Big Desktop (BigD) Mode on an iPad? Answer: Yes, you can. Go to Settings (Gear icon) -> SETTINGS tab -> LOCAL tab. Find BIG DESKTOP MODE FOR MIX and turn it ON. It will ask if you want to reload the mixer. Press OK. You might need to zoom out the mixer view to have a proper overview. If you want to d
How to Update the Companion Cable
Published January 15th, 2026 by Peter Stauber
Question: Can the Companion cable be updated? Answer: Yes, the cable can be updated. Here are the steps: Close the companion app. Disconnect the cable. Press the reset pinhole in the middle of the cable, there's a small hole on the side. Open the companion app, click on tools, then select update companion cable. Select the firmware version to
Vi Consoles Software Update: Fader Calibration FAQ
Published January 15th, 2026 by Peter Stauber
Question: Does the software update on the Vi consoles include fader calibration? Answer: No, updating a console doesn't automatically calibrate the faders. The fader calibration needs to be made manually. For more details about the content of any particular software update please refer to the release notes of the software version.
NetLinx Network Setup
Published January 13th, 2026 by Peter Stauber
NetLinx Network Setup In order for the NetLinx system to run on a network, the network settings must be configured for the target network. You will need to have detailed information about your network on hand before starting. In order for the NetLinx master to operate correctly, it must have the IP address, subnet mask, gateway address, domain name
VP7215 Replacement
Published January 8th, 2026 by Peter Stauber
Question: What is current replacement for the JBL VP7215? Answer: We have no direct replacement, but the SRX835 has better specifications with less power.
Custom fonts not working on Varia
Published January 9th, 2026 by Peter Stauber
Problem: Some customer fonts that allow transport and other ICONs to be displayed on buttons from a font file do not work on Varia where they did on Modero G5. Solution: This is a known issue at this time and it is being worked. For the time being the workaround is to use an image file graphic on the button until this has a firmware fix.
Where can I find AMX support?
Published January 6th, 2026 by Peter Stauber
Question: My AMX product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase. Who do I contact? Answer: The information below is applicable to products from the AMX range. USA Customers who have purchased a product in the USA or have a question about a product which they perhaps intend t
How to pull the Event Log from Audio Architect
Published January 16th, 2026 by Peter Stauber
Introduction The Audio Architect Event Log can be a useful and powerful tool for troubleshooting and maintaining a system. The Event Log collects data from devices and can give insight into the current hardware state. It can also give you information about events that might have happened in the past such as network or power outages. Differences be
PCM96 Current Firmware Version
Published January 14th, 2026 by Peter Stauber
Question: What is the latest/current firmware for the PCM96? Answer: Version 2.5.6 (No further updates are planned at this time).
DriveRack 260 RJ-45 Port
Published December 29th, 2025 by Peter Stauber
Question: Can I use the RJ-45 port to control the 260 with Driveware? Answer: No. The RJ-45 port is a control port for the ZC Zone Controller panels. See page 50 of the 260 manual. To use the DriveWare software you must use the RS-232 port. See page 46 of the 260 manual.
Using a ZC-9 as a Program Change Selector with the DriveRack 260
Published January 8th, 2026 by Peter Stauber
Question: How do I setup my ZC-9 as a program change with the DriveRack 260? Answer: Walk through of getting your ZC-9 setup with the dbx DriveWare software Assign a ZC-4 under the Zone Controller section in Utilities. Make sure to match the 'Panel' # with the ID dip switch # on the side of the ZC-9 controller. Below shows which binary # correspo
Bluetooth Streaming and the Eon One Compact
Published January 8th, 2026 by Peter Stauber
Question: Will the EON One Compact stream the input Channels over Bluetooth? Answer: No, Bluetooth is only for receiving an audio stream from a Phone, Tablet or PC enabled with Bluetooth.
PCM96 Surround Current Firmware Version
Published January 14th, 2026 by Peter Stauber
Question: What is the latest/current firmware for the PCM96 Surround? Answer: Version 1.5.5 (No further updates are planned at this time).
Vi2000 Illumination Module Part Number
Published January 15th, 2026 by Peter Stauber
Question: What is the part number of the Vi2000 Illumination module? Answer: 5064334 is the part number of the whole assembly: the PCBs, cables, connectors mounted together. It slides into the metal top part of the TFT module. The part number of the PCB itself with the LEDs is A947.011782. This PCB is the same in all the current Vi consoles. I
RUSH MH 4 — Beam reducers
Published January 14th, 2026 by Peter Stauber
Question: What is the beam angle of the MH 4 when you add the different beam reducers on the gobo wheel? Answer: Beam Reducer in gobo wheel Spot at 10m Field Angle Φ1.5 mm Φ 0.15 m 0.9︒ Φ4 mm Φ 0.33 m 1.9︒ Φ5 mm Φ 0.40 m 2.3︒ Φ7 mm Φ 0.56 m 3.2︒
N3K Updater Hotfix
Published January 26th, 2026 by Peter Stauber
Overview: N3K Updater Hotfix N3K Updater Hotfix Product Name: N-Series N3000 Video Encoder/DecoderFG #: FGN3132A-SA FGN3132A-C FGN3232A-SA FGN3232A-C Version: 2.12.158Release Date: 09-24-2024 ----------------------------------------------------------1. Prerequisites---------------------------------------------------------- N-Able:The m
RUSH PAR 4 UV - Beam angle
Published January 14th, 2026 by Peter Stauber
Question: What is the beam angle of the RUSH PAR 4 UV? Answer: The beam angle is 77 degrees.
Bypassing the Mic Preamp in DBX 286s
Published December 29th, 2025 by Peter Stauber
Question: Can I Input a Line Level Signal Into DBX 286s, bypassing the Mic Preamp? Answer: Yes, using a TRS Insert Cable and the Insert Jack.Using an insert cable [ such as the Hosa STP-204 Insert Cable - 1/4 inch TRS Male to Dual 1/4 inch TS Male ] you can input an unbalanced line level signal after the mic preamp, using the Insert jack. Plug
USBLAN driver installation 6.3 Error
Published January 12th, 2026 by Peter Stauber
Overview: USBLAN driver installation 6.3 Error AMX USB LAN driver “Unknown 6.3 Error" How to install this driver when the below error is seen. Right Click on the “AXBLAN_Setup**.exe" and choose properties. Check the box to allow the program to run in “compatibility mode" and to “Run as Administrator" Re-run the .exe and it will install properly
MIO-R3 Remote Control Hotfix Firmware
Published January 21st, 2026 by Peter Stauber
Question: MIO-R3 Remote Control Hotfix Firmware Answer: **NO README EXISTS, only tsk file Release Date: 2/5/2010 Version 3.01.08 SW0148_11B_MIOR3_v3_08.tsk Fixes in this release: *When sending variable text to the R3 there is an added Uni Code character being added to the end. Download: MIO-R3 Remote Control Hotfix Firmware.tsk
Configuring Ducking on the Zonepro
Published December 29th, 2025 by Peter Stauber
Question: My paging microphone or jukebox-type source keeps cutting in and out or not playing at all. Answer: If you are using the 1st or 2nd priority slots (such as for paging mics or a jukebox) on any of your zones and are experiencing this issue, then it is most likely due to your ducking settings not being set correctly. Your ducking setting
Software Update Prompt when Powering On
Published January 14th, 2026 by Peter Stauber
Question: Why is my Si mixer asking for software update when I turn it on? Answer: When powering the Si mixer on, a long hold of the power button will place the device into software update mode. To correctly power the mixer on, it only requires a quick press and release of the power button.
RUSH MH 1 Profile Plus- Replacing Gobos
Published January 26th, 2026 by Peter Stauber
Overview: RUSH MH 1 Profile Plus- Replacing Gobos Replacing Gobos It is possible to replace the rotating gobos with custom gobos that match the quality and specifications of the gobos supplied with the fixture. See specifications below. Interchangeable Gobo Specifications Gobos Gobo diameter- 26.8 mm +/- 0.2 mm (1.1 in. +/- 0.008 in.) Max. Image dia
Control 50 Series Subwoofer-Satellite Systems
Published January 8th, 2026 by Peter Stauber
Question: Mixing and Matching Can I use two of Control 42 in-ceiling satellite speakers along with two Control 52 on-wall satellites, all with the Control 50S/T subwoofer? Could I use a Control 40CS/T as the subwoofer? Answer: Yes, Control 40CS/T, 50S/T, 42C and 52 speakers can be intermixed in any combination providing you end up with a system
Factory Default Serial Port Settings on the ZonePro
Published December 29th, 2025 by Peter Stauber
Question: What are the Factory Default settings of the serial port on the ZonrePro? Answer: · Baud Rate 57600 · Data Bits 8 · Parity None · Stop Bits 1 · Flow Control None
Bitwise Demo
Published January 14th, 2026 by Peter Stauber
Using bitwise notation is a very efficient why to produce concise code with a high degree of precision. Take a look at the example attached and see if this is something you can use. Bitwise Demo.zip
Loading SVSI configuration file to a Cisco Catalyst switch
Published January 12th, 2026 by Peter Stauber
Loading SVSI configuration file to a Cisco Catalyst switch How to load a SVSI switch configuration file to a Cisco Catalyst switch Using the CLI, by either a serial cable or telnet/ssh: Copy configuration file to usb drive Insert drive in to switch. You can list the contents of the usb drive by following the example above in the screen shot. dir u
Axcess to NetLinx Conversions
Published January 13th, 2026 by Peter Stauber
Axcess to NetLinx Conversions Devices in NetLinx are now Device:Port:System variables instead of Integer variables. This means you can no longer assign a DEVICE identifier to an integer variable such as:CURR_DEV = PUSH_DEVICE NetLinx does allow you to accomplish the same thing using event operators. From within a BUTTON_EVENT, you would use the foll
CISCO SG300-10 Switch Configurations
Published January 26th, 2026 by Peter Stauber
CISCO SG300-10 Switch Configurations Release Notes Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-framebridge multicast filtering vlan database default-vlan vlan 999 exit vlan database vlan 1 exit voice vlan oui-table add 0001e3 Siemens_AG_phone________ voice vlan oui-table add 00036b Cisco_
CISCO SG300-28 Configurations
Published January 26th, 2026 by Peter Stauber
Cisco SG300-28 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count and network environment. port jumbo-framebridge multicast filtering vlan database default-vlan vlan 999 exit vlan database vlan 1 exit voice vlan oui-table add 0001e3 Siemens_AG_phone________ voice vlan oui-tabl
How to Set Up a Mic on a ZonePRO
Published December 29th, 2025 by Peter Stauber
On the Back of the ZonePRO: Connect the mic to a balanced Euroblock input on the back of the ZonePRO. It should be one of the inputs labeled "ML" (far right hand side). Push in the mic/line toggle button next to the input to specify that you want it set to mic level. Adjust the mic gain screw knob to a level where the accompanying LED consistently l
RMS Transporter Installers
Published January 27th, 2026 by Peter Stauber
RMS Transporter Installers Product: RMS Enterprise TransporterCurrent Version: 1.2.25Release Date: March 2020 ----------------------------------------------------------1. Prerequisites----------------------------------------------------------- RMS Enterprise Server version 4.7.0 or later. - If installing the RMS Transporter on a Windows Server, it i
AMX CTP-1301 Firmware
Published January 27th, 2026 by Peter Stauber
AMX CTP-1301 Firmware Please note that a readme file exists in the module zip file. Release Notes CTP-1301 Release Date: 08/21/2017 [FWVERSION-SCALER_V5.0 TX-STM32_V4.0 TX-VS_V2.31.0.3 TX-IN2_V2.3 TX-IN3_V2.3 RX-STM32_V4.0 RX-VS_V2.31.0.3 RX-IN2_V2.3] ---------------------------------------------------------- Table of Contents------------------
AMX Acendo Vibe Firmware
Published January 27th, 2026 by Peter Stauber
AMX Acendo Vibe Firmware Please note that a readme file exists in the firmware zip file. Release Notes All Acendo Vibe models (ACV-2100, ACV-5100) FG #: FG4121-00BL, FG4121-00GR, FG4151-00BL, FG4151-00GR(including all model numbers with suffixes i.e. -00, -UA, -EK, -KR, -CN) Firmware Release Version: v3.1.12Release Date: 03/18/2019 Table of Conten
RUSH MH 11 Beam- Lamp replacement
Published January 23rd, 2026 by Peter Stauber
Overview: RUSH MH 11 Beam- Lamp replacement Lamp replacement **Warning! Wear safety glasses and gloves when handling lamps. Allow the fixture to cool for at least 2 hours before handling a lamp.** The lamp must be perfectly clean and totally free of oil and grease. Never touch the lamp with bare hands. If you contaminate the lamp, clean it wi
MPX-i - Download Issue
Published January 8th, 2026 by Peter Stauber
Question: How do I get a copy of my MPX-i download if I have not received it via email? Answer: If you have not received your MPX-i Native Reverb plugin with your Presonus Bundle. Please contact us by email or phone and let us know your registration information. Sometimes the email server mishandles the request to send your email and if it does n
Setup Lexicon Plug-ins with Cakewalk
Published January 8th, 2026 by Peter Stauber
Question: I installed my plugin. How do I get Cakewalk to see it now? Answer: If your plugin is not visible in Cakewalk, you will need to verify that your .dll file is located in a location in the VST scan paths. With a project file open, select Edit>Preferences. (Default Cakewalk shortcut for the Preferences menus is the [P] key.) Select “VST
Pairing your EON 600 with the connect APP
Published January 15th, 2026 by Peter Stauber
Overview: Pairing your EON 600 with the connect APP. Step 1 - Master Reset With the unit off Press and hold both “ BOOT “ and “ EQ+ “ buttons, While pressing and holding turn the unit On, Continue to hold until ALL LED's Start to flash. The LED's will flash a total of 5 times, then the unit will power cycle. Press the “SYNC" button To broadcast th
Differences between ZonePro 1260,1261,M Models
Published December 29th, 2025 by Peter Stauber
Question: What are the main differences between the dbx ZonePro 1260/1261 and 1260m/1261m? Answer: The “0" suffix models have a display panel and controls, whereas the “1" suffix models lack a front panel display. The “0" models can be useful if you are needing end user front panel control, whereas the “1" models are useful when you want to lim
Novara CP-3000 Series Firmware
Published January 21st, 2026 by Peter Stauber
Question: Novara CP-3000 Series Firmware CP-30XX Firmware Release Notes All Compatible Products: FG1302-06-(A,B,W) (CP-3006-BA, NOVARA 6 BUTTON) FG1302-08-(A,B,W) (CP-3008-BA, NOVARA 8 BUTTON) FG1302-17-2-(A,B,W) (CP-3017-NA, NOVARA 17 BUTTON) FG1302-17-4-(SA,SB,SW) (CP-3017-TR, NOVARA 17 BUTTON - 4gang) Current Keypad Firmware
640/640m - 1260/1260m - Soft/Hard Reset
Published December 23rd, 2025 by Peter Stauber
Question: How do I reset my ZonePRO 640/640m/1260/1260m? Answer: Hard Reset (resets everything) Power down the unit by pulling the IEC cable. Simultaneously hold the <2> button (next to the display) while powering on the unit until the following message appears: !: HARD RESET? Press the <UTIL> button (large knob) in to reset the unit.
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