AMX NetLinx Runtime Error Assign Stack Ref Error - Out of Range

Published February 9th, 2026 by Jose Liberio Cruz

Symptoms Code compiles fine, but when you run it you get the error: Assign Stack Ref Error - Out of range You may also see other errors like: CHeap::Delete - ERROR(2) Attempting to delete invalid block 00AE6024 (Task=tInterpreter)  DoNumberExpression - Error 2 Tk=0x2008  GetNumber - Error 1 Tk=0x0000   Cause Having a SWITCH/CASE statement inside a W

AMX Netlinx Queue and Threshold Settings(not for NX)

Published February 9th, 2026 by Jose Liberio Cruz

Netlinx Queue and Threshold Settings(not for NX​​) Summary Netlinx masters employ a number of internal settings that affect it's handling of messages to and from devices and processes. As mentioned in Tech Note 476, changing these values without care can negatively impact system performance. However, sometimes the symptoms suggest that an adjustment

Mix Width Not Changing in LCR Mode on Si Mixers

Published January 13th, 2026 by Jose Liberio Cruz

Question:    On a channel, why is the mix width not changing when I am in LCR mode? ​Select a channel and place into LCR mode.  Adjust the mix width and nothing happens. Answer: Unlike encoders for gain, eq, processing, etc., the mix width is not an active encoder function. You must set it where you want, then push in on encoder to select it. Mix Wi

Replacing an Intellivox Input Module

Published February 5th, 2026 by Jose Liberio Cruz

​Whether replacing a faulty input module, or installing one of our optional 100V modules (IVX-381001 or IVX-381005), this guide covers removal and replacement procedure for Intellivox DS series amplifiers. Before beginning! Disconnect AC power and allow sufficient time for internal capacitors to discharge. Use appropriate electrostatic discharge (ES

Using the VRX Without the Internal Crossover

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Is it possible to use the VRX series or any passive speakers without the internal crossover if they fail and no spare parts are available? Answer: Yes, you can use these speakers in bi-amped mode with an external crossover and bypassing the internal crossover network, but it is not a setup that JBL service performs and is not covered un

PRX800 Series Flashing Blue LED

Published January 9th, 2026 by Jose Liberio Cruz

Question:    My PRX800 series speaker doesn't produce any sound and the blue LED (WI-FI link and Power) only flashes.  What should I do? Answer: You may have accidentally switched the unit to “Access point" mode.  Press and hold the WI-FI CONNECT button for 2 seconds to switch between “Access Point" and “Normal" network operating modes.  By default,

ViSi Remote Fails to Connect after iOS Update

Published January 13th, 2026 by Jose Liberio Cruz

ViSi Remote    iPad update 15.4 can set the HiQnet address of the ViSi Remote app to 0 and disable network connectivity.  If you are experiencing a loss of connectivity after an iOS update, make sure to check your apps HiQnet address under the iOS Settings / ViSi remote. HiQnet Addresses must be between 1 and 65534.  Any other address will not work.

Replacement Knobs for the Si Performer

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What are the part numbers of the knobs on the Si Performer console? Answer: The knob part numbers for the Si Performer are: Potentiometer knobs (gain, EQ, etc.): 5027100 - HDW,KNOB,12.7mm,D-SHFT,SILVER Encoder knob: 34-0411 - KNOB ENCODER RP170 Fader knobs: 5043490 - HDW,KNOB,FADER,SILVER

Muting JBL EON ONE MK2 Speakers

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Can I mute the speakers on the JBL EON One MKII? ​ Answer: Yes, you can by pressing and holding the Main/Menu dial for two seconds.  It will mute the output of the speakers.

Using the BLU-SI option card

Published January 20th, 2026 by Jose Liberio Cruz

The BLU-SI option card provides BLU Link connectivity for Soundcraft Si Compact, Si Performer and Si Expression consoles.  32 channels can be transmitted onto the BLU Link bus and 32 channels can be received from the BLU Link bus.  DIP switches allow the selection of consecutive channels in groups of 32. (The BLU Link card with the red DIP switches

Checking Inserts on Si Mixers with No Audio Output

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Why do mixer outputs or individual channels have no audio even though there is meter movement? Answer: There are 22 Inserts available on Si mixers.  ​These create a “loop" to Send and Receive from another device and can be Inserted on any channel, and any Output.  If there is an active Insert assigned, and that loop is not complete (plu

Part Number of the Yotta Board in Si Consoles

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What are the part numbers of the Yotta boards that are used in the different versions of the Si consoles? Answer: The Part Numbers of the Yotta boards in the Si consoles are: Si Compact consoles: A522.010022 - Si Compact Emma Lite. Si Expression consoles: 5028600-02 - PCB,ASY,SI-EXPRESSION-YOTTA. Si Performer consoles: 5022910-03 - PCB,

Ui12 Firmware Update 1.0.7548

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Where do I find the latest firmware for my Ui12 mixer? Answer: Firmware updates for the Ui12 can be found here: https://www.soundcraft.com/en-US/softwares/ui12-firmware-update-v1-0-7548

Save All Shows on the Si Mixer

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Can all shows be saved at once on the Si Mixer? Answer: No.   The shows must be saved separately.

Ui Series Copy a Snapshot Between Shows

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Can the Ui series copy and paste a snapshot from one show to another show? Answer: You cannot move or copy a snapshot from one show to another.​

Can a DAW Be Used with the Ui16

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Can a DAW be used with the Ui16? Answer: No, this feature is only available with the Ui24r.​

SRX835 Identification

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What is the difference between the SRX835 enclosure with the triangle shaped port holes and the one with the circular, tube style ports? Answer: The one with the triangle shaped ports on the front is for the self powered version, with a built-in amplifier (SRX835P), while the one with the tube style port is for the passive version, with

Ui24R Firmware Update 3.x

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Where do I find the latest firmware for my Ui24R mixer? Answer: Firmware updates for the Ui24 can be found here: ​(For Cascade) Firmware v3.5 ​(Previous Versions) Firmware v3.3​​ Firmware v3.0

Si Console is Showing a Fatal Error After Installing Madi/USB Card

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Why is my Si Console showing a fatal error after installing a Madi/USB card? Answer: Please update your console firmware to the current release and it will fix the problem.​   You can find how to do so in the following article: https://harman.helpjuice.com/en_US/installing-firmware-on-soundcraft-si-series-consoles  

Si Console ALT and CLR Functions

Published January 13th, 2026 by Jose Liberio Cruz

Question:    How do I use the ALT and CLR function buttons on Si consoles? Answer: Here is a list of functions that can be done with the ALT and CLR buttons.   CLR Functions: CLR + SEL button (On Individual Channels) Reset all audio parameters within the channel or bus to the factory defaults (does not affect functions such as SOLO) bus type, names

Headphone Impedance for SI Mixers

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What is the recommended headphone impedance for the Signature series mixers? Answer: Soundcraft recommends the use of headphones with it's impedance between 75 and 200 ohms for the best possible result for its Si line mixers.

Si - Patching USB MADI Channels

Published January 13th, 2026 by Jose Liberio Cruz

Question:    ​How To Patch MADI Channels to and From Computer Via USB Answer: This will show how to patch inputs and outputs to and from computer using MADI/USB combo card in Si Mixers. Illustrations On How To Patch To And From computer Using MADI/USB Combo Card When you need to send MADI audio streams to and from a computer, you will first need to

MX200 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my Lexicon MX200? Answer: Warning! This will erase all user presets & settings.     Power down the unit. Simultaneously hold the AUDITION button while powering on the unit. When the display reads “rE", let go and press the STORE button.  You will see “Fr" and then the unit will reset.

RAL or Pantone Color Matches JBL Installation Loudspeaker

Published January 28th, 2026 by Jose Liberio Cruz

​​​COMMERCIAL, AWC & CBT SPEAKERS As you might know, it was not always the case that loudspeaker cabinet colors got set to correspond with a specific RAL or Pantone color.  Before that, colors were set visually and documented using spectrometry readings.  So some of our speaker colors do not exactly correspond to a commonly available spec. In th

How to Create a Delay on Hardware Outputs

Published January 14th, 2026 by Jose Liberio Cruz

Question:    How do you create a delay on the AUX/Master outputs? Answer: A delay on the AUX/Master outputs can only be used on the Ui24r.   First select the AUX Sends page.   Next you will select either the AUX tab you wish to add the delay to or master slider.  Long press at the bottom of the slider for the option to add your delay.  The delays ca

Si Series Compatibility with macOS Tahoe

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Is my Si Series Mixer compatible with Mac OS Tahoe? Answer: From preliminary testing with an M2 Macbook Air on Tahoe 26.0.1, Si mixers appear to be fully functional. ​If you have any issues with your Si​​ series on Tahoe, please contact us.​

EON One & EON MK2 USB Power Cable

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Can I use Eon One Compact Accessories USB power cable (5V-12V, 5V-9V) for powering ​wireless systems or effect pedals with the newer EON One MK2? Answer: Yes, they will work with almost any 5V USB power source as long as it's providing enough current to the device.​

How to Disable or Enable Sleep Mode on the EON ONE Compact

Published January 9th, 2026 by Jose Liberio Cruz

The EON ONE Compact speaker includes a Sleep Mode feature that helps conserve power when the unit is not in use.  You can easily enable or disable this feature using the steps below.   Power On the Speaker: Make sure your EON ONE Compact is turned on.           Locate the CH Select button on the speaker. Wait for the Power LED to Blink Slowly.     

K361-BT Cable Compatible with the K361

Published January 6th, 2026 by Jose Liberio Cruz

Question:    Is the K361-BT cable compatible with the K361? Answer: Yes, they are using the same cable even though it is not in the K361 service BOM. SKU: 5125506-00​

Connecting Wi-Fi Router to a Ui24R Mixer

Published January 12th, 2026 by Jose Liberio Cruz

Question:    To which Ethernet port of the Ui24R mixer can I connect my Wi-Fi Router? Answer: You can connect your Wi-Fi Router only to the ETHERNET port of the mixer.  This port can be used to every type of LAN connection.  The ETHERNET 2 port is used only for the cascade feature allowed with other Ui24R mixers. ​​ For the LAN settings please refer

MPX-1 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my MPX-1? Answer: Warning! This will erase all user register and patch information.     To reset the unit to the factory defaults, perform the following procedure: With the unit powered down, hold the STORE button and power on the unit. Once you see a "d" in the display, let go of the STORE button and press the ED

WMS 40 mini Rack Mounting

Published January 14th, 2026 by Jose Liberio Cruz

JBL 104 BT Startup Sound

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Is it possible to disable the start-up sound on the JBL 104-BT? Answer: There is no option to disable the start-up sound on this product.​

Stagebox breakout panel options

Published January 15th, 2026 by Jose Liberio Cruz

Stagebox breakout panel options ​RS2489 SB Cat5 2U   RS2449 SB Optical 2U   RS2449 SB Optical 2U  

DMS800 Auto Scan

Published January 14th, 2026 by Jose Liberio Cruz

Question:    AKG DMS800: How to scan for multiple frequencies and sync to transmitter? Answer: AKG DMS800: Scanning For Multiple Frequencies and Syncing to Transmitter  Step 1: Power ON your DSR800 Receiver and wait until the receiver has completely initiated. If your receiver shows lock, press and hold the receiver’s knob until it unlocks. Step 2:

MPX-G2 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my MPX-G2? Answer: Warning! This will delete all user presets and settings.     Power down the unit. Simultaneously hold the STORE button and power on the unit. Once you see "d" in the display, let go of the STORE button and press the EDIT button once. Turn the data wheel until you see 2, then press STORE again. T

How to Activate my Lexicon Plugin

Published February 6th, 2026 by Jose Liberio Cruz

​​Section 1 – Required Materials   iLok License manager software: https://www.ilok.com/#!license-manager USB iLok (2nd or 3rd generation), Note: Lexicon plugins can only be activated on a USB iLok (2nd/3rd gen) and are not supported on iLok Cloud or the host computer. Your activation code (Obtained from the retailer after your purchase) If you purch

Importing a Ui12 Show File to a Ui16

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Is it possible to import a Ui12 Show File to a Ui16 console? Answer: Yes, you may import a Ui12 Show to a Ui16 console.  Also, you may import a Ui16 Show File to a Ui12 console. In this case, please note that the Ui16 mixer has are more channels than the Ui12 does.  The extra channels will not be transposed to the Ui12 and the data will

System Lock on PRX One

Published January 9th, 2026 by Jose Liberio Cruz

System Lock    This feature will lock all the buttons and encoders on the speaker, including the Power button.  Adjustments can still be made on the JBL Pro Connect app while System Lock is enabled.  System Lock will be disabled if the speaker loses power from the mains supply. Enabling and disabling System Lock on the speaker Hold down the followin

Using D.O.G.S. with Personal Monitor Systems

Published January 26th, 2026 by Jose Liberio Cruz

A Practical Example of Direct Output Gain Stabilization in Action ​For many sound engineers taking a direct out feed from a console to another console or device such as personal monitor or multitrack recorder whilst providing an even level of gain per channel, has proven to be a big headache.  This constant battle for stable system gain has left man

How can I get the LCD Screen Ribbon Cable used in the Si Series Consoles?​​​

Published January 14th, 2026 by Jose Liberio Cruz

Question:    How can I get the LCD screen ribbon cable used in the Si series consoles? Answer: The ribbon cable comes as part of an assembly, along with the LCD screen. C073.010193   - The part number of the LCD screen module used in the Si Expression and Si Performer consoles, complete with 45-pin ribbon cable. 5055304          - The part number of

AMX FieldServer Gateway info

Published February 9th, 2026 by Jose Liberio Cruz

​FieldServer Gateway info FieldServer Gateway info At InfoComm 2010, AMX announced a partnership with FieldServer Technologies, a company that manufactures an interface device for communication between various Building Management Systems (BMS), including BACnet, MODbus and LONworks.  The device we showed is the Fieldserver FS-B3510 Multi Port Gatewa

How to update the firmware on Notepad consoles?

Published January 30th, 2026 by Jose Liberio Cruz

Brand: Soundcraft Models: Notepad Note: Firmware update is only required if you have an older Notepad that contains firmware of an earlier version than V1.09. Notepads manufactured from mid-2018 already have V1.09 installed. Check the currently installed firmware version by connecting the Notepad to the computer, and running the Firmware Update Util

How to Reset Software to Factory Settings On an Si Mixer Without Losing Saved Shows

Published January 30th, 2026 by Jose Liberio Cruz

  With the Mixer powered on: Press the MENU button. From the Main Menu screen select the SHOW button.​ This will open the EDIT SHOW window. Select   NEW SHOW . Press the MENU button. On the MAIN menu, select SYSTEM .  This will open the SYSTEM window. On the SYSTEM window press the RESET ALL button on the bottom right.  Press YES on the pop up. Sele

How to set View Groups on Ui Series Mixers

Published January 12th, 2026 by Jose Liberio Cruz

Question:    How do I set view groups on my Ui Mixer? Answer: Click on UI logo at top right to show slide out on right side Click and hold on VIEW GROUPS At the top right, the View Group numbers will be listed. Toggle to the View Group you would like to adjust. Click on the Channels you would like to show in the view group. Note: The number shown in

Ui24r Master and Aux Delay

Published January 14th, 2026 by Jose Liberio Cruz

Master and AUX Delay:    You can only adjust a master delay or aux delay on the Ui24r.  This is accomplished by long pressing at the bottom of the output; from here you will get a menu. Select delay and input your delay settings of choice.

Phase cancellation Balanced vs Stereo

Published February 6th, 2026 by Jose Liberio Cruz

Problem: “I've plugged my music player to the speaker using an aux cable, but it does not sound right,I can't hear the voices “ Cause: All JBL professional self-powered speakers have balanced inputs; feeding a Stereo signal into theMono balanced inputs will cause audio phase cancellation, as both Left and Right channels get mixedincorrectly into a M

Ui24R Mixer Big Sur and M1 Compatibility

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Is my Ui24R Mixer compatible with Mac OS Big Sur and new M1 Mac computers? Answer: From preliminary testing with an M1 Macbook Pro on Big Sur 11.3,  Ui24R mixers appear to be fully functional. If you have any issues with your M1 Mac or old Mac running Big Sur, please contact us.

How to set up the Blu Link card for the Active Breakout Box in the Vi Local rack

Published January 27th, 2026 by Jose Liberio Cruz

​​​How to set up the Blu Link card for the Active Breakout Box in the Vi Local rack​   Soundcraft VI Local Racks using a Passive Breakout Box have the ability to expand their I/O with an Active Breakout Box.  By adding a Blu Link card to the D21m section of the Local-rack and transferring the LineIn, LineOut and AES converters for the local I/O to a

Using Unlisted Touchscreens with the Ui24R Mixers

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Is there a way to use a touchscreen with the Ui24R mixer that is not listed in the User Guides? Answer: Yes, there is a workaround to using a non-supported touchscreen.  You may add a small Android-based box (TV Box) or Mini PC to the system.  This way you can start to use your touchscreen immediately, and the screen can work on its nat

Stereo Aux Panning in Si Impact,Performer, Expression Series

Published February 6th, 2026 by Jose Liberio Cruz

How do you pan Channels in a Stereo Aux mix?​​​ In a stereo aux mix, you can either inherit the channel pan (best to use for a stream or feed that you want to follow FOH pan), inherit and invert the channel pan (to create mirror image), or you can have independent pan control on each channel (best when creating a “different” stereo mix which is comm

The Power Button State of the Vi Consoles

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Why is the POWER button on the Vi console blinking red, green or solid? Answer: There are 5 states of the LED power button. No color indicates that either both power supply units IEC cables are unplugged or the rocker switches are not in the active state and therefore the power button has no LED lights. Blinking red LED indicates one po

No Audio From Speakers After Pairing TWS

Published February 5th, 2026 by Jose Liberio Cruz

​​​​​If your BT Audio appears to be muted after pairing your JBL speakers for TWS, follow this walkthrough to regain audio playback from your TWS-connected JBL speakers.   First, navigate to your device or streaming app's BT connections/output options menu.   Then, switch the BT audio connection from the paired JBL unit to your personal device.  Mus

Si Multi Digital Card Dipswitch Configuration

Published January 13th, 2026 by Jose Liberio Cruz

Question:    How do I need to set up the dip switches on the Si Multi Digital card? Answer: To be able to use all 40 in and outputs of the card, all switches must be set to ON.

Multiple UAD Realtime Rack to Vi series

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I connect a Multiple UAD Realtime Racks up to a Soundcraft Vi console? Answer:  

Si IO Configuration Reset

Published January 13th, 2026 by Jose Liberio Cruz

Question:    How can I reset the I/O configurations on my Si console? Answer: To reset the I/O settings on any Si console, go to the SHOW menu, press the RESET CONFIG button, and than select YES on the confirmation dialogue box.  Note: This does not reset your patching, just simply “re-discovers" any external I/O or option cards that are connected t

Vi2/Vi4/Vi6 Vistonics Module Upgrade

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Can I replace the Vistonics module of a Vi2/Vi4/Vi6 console with the current version of the Vistonics module? Answer: Yes, you can do that. The current version of the Vistonics module is mounted to a metal frame. You will need to dismount this frame before placing the Vistonics into the TFT module of a Vi2/Vi4/Vi6 console. When mounting

Vi Console Exception Files

Published January 14th, 2026 by Jose Liberio Cruz

Question:    How can I get the exception files from the Vi consoles? Answer: You can get the exception files in two ways.  You can connect a USB stick to the console.  Once connected, you can copy the exception files by pressing the Export Exception Files button in the Show tab of the menu.  Alternatively, you can just copy them in the Windows GUI f

Vi Showfile Anatomy

Published January 30th, 2026 by Jose Liberio Cruz

A Showfile is a container (directory/folder) comprising all the files required that make up a performance (show). When a Vi show is made or saved, a number of individual components are created. There will always be a directory/folder called Snapshots (containing snapshot data), plus some ancillary files which are created and allow the console to int

AMX When does DEFINE_PROGRAM run (or, why loops in mainline are bad)

Published February 9th, 2026 by Jose Liberio Cruz

​Understanding this process can explain programs with abnormally high CPU usage and how to fix them. There are four conditions that cause the NetLinx master to run DEFINE_PROGRAM: An unhandled event occurs A variable is written to (this is the CPU usage culprit)  The 'run occasionally anyway' timer fires (~1/second) The event queue has become empty

Vi1000/2000/3000 Consoles Matrox video card

Published January 14th, 2026 by Jose Liberio Cruz

Question:    What is the part number of the Matrox video card used in the Vi1000/2000/3000 consoles? Answer: Vi1000 consoles - The Matrox card used is the M9120, 2xDVI, PCIe16, LOW, with two DVI outputs. Part number 5088868‐00. Vi2000/Vi3000 consoles - The Matrox card used is the M9140, 4xDVI, PCIe16, LOW. It has four DVI outputs. Part number 502295

Converting a Compact Stagebox to 48 x16

Published January 15th, 2026 by Jose Liberio Cruz

Adding More Inputs to the Compact Stagebox:    The default configuration for the Compact Stagebox is 32x16.  This can be modified to be 48x16. By adding an additional 16 channel input card in Slot E (removing the output card), then installing 2ea D21 expansion cards in Slots L and K, you will have 48 inputs and 16 analog outputs.  The first step is

AMX Date and Time formatting in code and on the panels

Published February 9th, 2026 by Jose Liberio Cruz

Displaying the date and time on touch panels and other user interfaces is a great addition for the end user, however the formatting available in the panel file doesn't always meet the needs of the user interface design (look and feel) or the preferences of the end user. The date formats available on the panel are: weekday, example: Sunday mm/dd, exa

Multi channel system setup

Published January 22nd, 2026 by Jose Liberio Cruz

  Definition of a Multi Channel System (MCS):   A Multi Channel System is referred to as: More than 4 channels of wireless links between TX –RX (WMS or IEM) A common antenna system for all connected wireless channels A central power supply for all connected devices Coordinated frequency management within a certain bandwidth Often software based cont

Si and Vi Mixers - HiQnet Connectivity and Wireless Router Configuring

Published January 13th, 2026 by Jose Liberio Cruz

Question:    How should a Si or Vi mixer be connected to the network for remote control operation with HiQnet and ViSi Remote/Listen? Answer: The mixer must be connected to a dedicated wireless router with no other network traffic (other than the iPads that are controlling/accessing the console).  HiQnet is a proprietary protocol that, due to its na

No Audio from Headphone Outputs on Vi5000 and Vi7000 Consoles

Published January 15th, 2026 by Jose Liberio Cruz

Question:    What should I do if there is no audio coming out from the headphone output of the Vi5000/Vi7000 console? Answer: Make sure you connected the Phones L/R connections of the Control Surface's Rear Panel to the Phones L/R connections on the Breakout Unit of the Local Rack with the Console-To-Local-Rack cable.  

AMX Netlinx Event Data Objects

Published February 9th, 2026 by Jose Liberio Cruz

​​Embedded Event Data Objects​​    

AMX NetLinx Module Example

Published February 9th, 2026 by Jose Liberio Cruz

Description This is a working example of a NetLinx module. The example is based on the VCR1 system call and demonstrates how to write a module to handle events. The main purpose of the example is to show correct module syntax. The ability to reuse code is a desirable goal in software development; however, code reuse takes careful planning and organi

How To Change the Ui Hotspot Name

Published January 12th, 2026 by Jose Liberio Cruz

Question:    How do you change the name of the Ui hotspot? Answer: Access your Ui mixer and select the settings gear.   You will then select the Network Tab and select the Config button.   You will be prompted to enter your credentials. After this is done select Hotspot Configuration.   You will then change the SSID to the name you prefer.   Select

Bluetooth Audio Streaming EON600 Series

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Can I stream audio via Bluetooth on my EON600 series speaker?​(EON610, EON612, & EON615) Answer: No, the Bluetooth is only for control with the JBL EON Connect App, it does not have streaming capability. If you wish to stream audio via Bluetooth on your EON speaker, you will need an optional Bluetooth receiver. Follow this LINK for

Gentner Products code blocks

Published February 9th, 2026 by Jose Liberio Cruz

Sample NetLinx Module Code ​The 4 sample NetLinx modules included in this zip file are written to control various Gentner Audio Conference products, but the module design may be adapted to other 3rd party devices. Gentner Products code blocks: Gentner AP400, AP800/AP10, GT724, AP800 PROGRAM_NAME='GENTNER, AP400, RS-232, 10-99, CWR' (* DATE:10/13/99

Vi and Si Stagebox Cabling Requirements

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What are the cabling requirements for a Vi or Si Stagebox? Answer: Cat5e or Cat6 UTP Solid Core. The requirement is Cat5e or Cat6 UTP (Unshielded Twisted Pair) Solid Core.  This must be a direct, point to point connection with no patch points or connections inline.   What about shielded cable? Other types of cable may work but, due to S

AMX REDIRECT_STRING programming questions regarding usage in axcess and netlinx

Published February 9th, 2026 by Jose Liberio Cruz

Can I specify more than one port to REDIRECT_STRING from/to? While there can be up to eight REDIRECT_STRING operations at a time, they cannot share devices.   Programmers cannot redirect from 1 to 2 and from 1 to 3 at the same time.  Consider REDIRECT_STRING to be a point to point connection. When programming the string as "REDIRECT_STRING(1,RS1,RS2

Ui24R Core Audio Compliance

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Is the Ui24R Core Audio compliant? Answer: Yes, the Ui24R is Core Audio compliant.  If you are using a Mac, the Mac will recognize the Ui24R as an Audio Interface automatically.  If you are using a PC, you must download and install the Multi-Channel USB Audio Driver.  Windows will then recognize it as an Audio Interface. https://www.sou

AMX BAD CARD EDGE - Fast settle Bus - Clear Check Device DEVICE HOLDOFF command

Published February 9th, 2026 by Jose Liberio Cruz

Symptoms A Dealer has a problem with devices after booting the NetLinx system. He has approximately 100 devices (AXP-CPI16) connected on one system. After rebooting, the following debug messages were received: "BAD CARD EDGE - Fast settle Bus - Clear Check Device " Cause After rebooting, there are some devices missing, and on some devices, the "inpu

Can I Stream Music to my EON718S via Bluetooth?

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Can I stream music to my EON718S via Bluetooth​? Answer: ​No.  Bluetooth connection is only for control purposes with the JBL PRO Connect app.

AMX Netlinx Studio Mini Templates

Published February 9th, 2026 by Jose Liberio Cruz

Sample Code​​ for Mini Progra​​​m​s​​ The "Mini" templates are useful for writing small debug programs for troubleshooting.  There is no need to move to different sections, delete unused modem initialization and comments, etc., just write code as necessary. ​Axcess Mini:  An empty DEFINE_START section is the smallest program that will make the Maste

Si Dante Card Secondary Port Not Working

Published January 13th, 2026 by Jose Liberio Cruz

Question:    After installing the Si Dante card into my mixer and the secondary port is not working, why is this the case? Answer: For easy connection to other Dante devices, the Secondary port on Si Dante cards is shipped in Switch mode.  The Dante card is a parallel switch from the Primary port to go out to other Dante devices. This setting is set

Connecting multiple devices to the ViSi Remote App

Published January 13th, 2026 by Jose Liberio Cruz

Question:    How many devices can you connect at the same time?​ Answer: You are able to connect up to 10 devices to the ViSi app at the same time to control the mixer remotely.

Understanding Si Option Card Channel Numbers

Published January 14th, 2026 by Jose Liberio Cruz

​The Si mixer option card channel numbers may not be the same as the channels on the connected device.  This is especially true on the MADI/USB Card, the MADI channel numbers do not match the channels in the DAW.  This is also the case if you are using a BLU-Si option card; the mixer channel numbers do not match the BLU link buss numbers.  Note: The

The Size of Ui12 & Ui16 DC Power Socket

Published January 12th, 2026 by Jose Liberio Cruz

Question:    What is the size of the DC socket used on the Ui 12 and Ui16? Answer: It is a 5.5mm x 2.1mm socket with a locking ring around it.

Notepad Series Compatibility with macOS Tahoe

Published January 14th, 2026 by Jose Liberio Cruz

Question:    Is my Notepad Series Mixer compatible with Mac OS Tahoe? Answer: From preliminary testing with an M2 Macbook Air on Tahoe 26.0.1,  Notepad mixers appear to be fully functional. If you have any issues with your Notepad series on Tahoe, please contact us.

Using Stereo Channels on the Si Impact

Published January 14th, 2026 by Jose Liberio Cruz

Unlike the Si Expression and Si Performer, the Si Impact does not have ¼" line inputs.  There are 4 stereo channels available on the mixer, they just are not assigned or patched by default.  How To Assign and Use Stereo Channels on Si Impact: There are total of 8 stereo channels on Si mixers.  On all Si mixers, 4 are used for F/X Returns. These are

Si Series Big Sur and M1 Compatibility

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Is my Si Series Mixer compatible with Mac OS Big Sur and new M1 Mac computers? Answer: From preliminary testing with an M1 Macbook Pro on Big Sur 11.3,  Si series mixers appear to be fully functional. If you have any issues with your M1 Mac or old Mac running Big Sur, please contact us.

Ui Webpage Redirect not working

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Why do I get a website other than the Soundcraft Ui mixer interface when I go to ui.io or ui-mixer.io? Answer: One of two things can cause this. You need to disable "Auto-Connect" or "Auto-Join" on your other existing network connection in the WiFi configuration settings of your phone, tablet, or computer.  When "Auto-Join" is enabled,

Saving Shows with the Si Series

Published January 13th, 2026 by Jose Liberio Cruz

​How to Save a New Show or After Updating a Current Show:    Press Menu button to bring up main screen. Press the SHOW Icon: this will bring up the EDIT SHOW menu that allows the management of show files with the ability to save and update a current show, and the ability to load from and backup to the USB stick, as well as save to the internal MMC (

Microphone Card Part Number in Si Consoles

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What is the part number of the microphone card  that is used in the Si consoles? Answer: In the Si consoles, PN: 5136382-00 is used.  The previous PN: 5022918 has become inactive.  PN: 5136382-00 is also used in the R versions of the Mini Stagebox.

MPX-100 & 110 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my MPX-100/110? Answer: Warning! This will erase all user presets & settings.     Press and hold STORE while powering on. STORE and TAP will flash rapidly (Press Tap or Bypass to exit without reinitializing.) Release the STORE button and press it again to reinitialize.

Vi - Local Rack Connectivity

Published January 15th, 2026 by Jose Liberio Cruz

Problem: Console loses connection to local rack: Note: The local rack communicates to the control surface with the Bridge Card over CAT5.       Signal Flow   From Control Surface (Con​trol Data Port) > Front of Active Breakout Box (Control Data Port) ​  Back of Active Breakout Box (Control Data Port) > Bridge Card (Primary Port)​​   Procedure:

What is the Default Password to the Network Config

Published January 14th, 2026 by Jose Liberio Cruz

Question:    What is the default username and password for the Network Config of the Ui mixers? Answer: Username – admin Password - admin​

IRX Limit LED Indicator

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What is the "LIMIT" LED indicating on the IRX112BT speaker near the "MASTER VOLUME" control?   Answer: It is showing that the internal limiter circuit is being engaged to catch the high intensity peaks of the input signal to protect the speaker.  Reduce the level of the source until the LIMIT LED is no longer flashing.

Controlling the Si 1 Wirelessly

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Can the Si 1 be controlled wirelessly? Answer: No.  The original Si series cannot be connected to or controlled wirelessly.

LXP Native Reverb Bundle Installer for Mac

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Where can I find the latest version of LXP Native Reverb for Mac OS? Answer: The link for the download is available on this article, under "Downloads," then click on the link Lexicon LXP Native Reverb Installer 1.2.3.zip to begin downloading the software. ​This is the latest version compatible up to Mac OS version 10.15 Catalina. Resolv

8138 Sensitivity

Published January 27th, 2026 by Jose Liberio Cruz

Question:    Can I use the 8138 on a fairly small power amplifier? Answer: The 8138's very high sensitivity of 97dB (1 Watt @ 1 meter) makes it one of the highest efficiency 8" ceiling speakers available.  High sensitivity allows the speaker to turns a small amount of power into high sound levels.

Network Requirements for the Ui Series Mixers

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Do I really need internet access for my Ui series mixer? Answer: No, you do not need internet access.  However you do need network access.  There are a few key differences and definitions to understand.   Internet:  The "Internet" is a term used to describe a world wide network of computers that can be accessed by other computers anywhe

SD and Micro SD for Recording on the Ui24R

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What memory can be used for multitrack recording on UI24R?Seeing the USB medium must be 32 gigs or less, formatted Windows FAT32, and at least 25mbs Write Speed, this is becoming almost impossible to find.  What else can be used? Answer: SD AND MICRO SD Memory can be used, in a USB adaptor.With smaller usb thumb drive memory harder to f

Si Series Compatibility with macOS Sonoma

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Are the Si series mixers compatible with macOS Sonoma? Answer: Yes, the Si series are plug and play compatible with macOS Sonoma; no additional driver needed.

Configuring Inserts on Si Series

Published February 6th, 2026 by Jose Liberio Cruz

Si Performer and Si Expression feature both analog and digital inserts, whereas the Si Impact have digital inserts only.  There are a total of 22 inserts available on all models.  They can be used on individual channels, mix buss outputs, or matrix outputs.  This is done either with Analog (on Performer or Expression), using XLR mix outputs and ¼" T

What is the Part Number for the Speaker Cable for Control 2P Speakers?

Published January 12th, 2026 by Jose Liberio Cruz

Question:    What is the part number of the speaker cable included in the Control 2P speakers? Answer: Part Number: 442632-001

Frequency Mapping on DMS800 2020

Published January 27th, 2026 by Jose Liberio Cruz

Frequency Mapping on DMS800 2020 Note: DMS800 2020 wireless systems can be distinguished from earlier DMS800 systems by a psi ( Ψ ) symbol that can be found in multiple locations: on the product box label on the right side, front panel of the DSR receiver on the back of the DPT800 and under the battery cover of the DHT800     DMS800 frequency mappin

Buttons Greyed Out on an Si Mixer

Published January 13th, 2026 by Jose Liberio Cruz

Question:    My output/input button is greyed out on the patching page, how do I fix this? Answer: You can only access outputs and inputs if you have the item selected, like an input channel or an output buss.  Select the output or input you want to change and then the corresponding selection will be available. If you're trying to route for recordin

Initial Device Setup in Performance

Published February 5th, 2026 by Jose Liberio Cruz

​To connect to your SRX900 series' speakers, download the JBL Performance software​ and install it on your Apple or Windows machine.   Begin by connecting each speaker to your network switch or router with Ethernet cables, then power them on and wait for them to fully boot.  Once they’re online, open Performance and go to Main Menu in the top left,

Frequency Graph on the Ui24R RTA

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Is there a Graph on the RTA for the Ui24R mixer? Answer:  Yes from 20Hz to 22K,  from -20dB to +20dB in 10dB steps for gain.​  

SKU Used to order Vix00 Rubber Keys

Published January 29th, 2026 by Jose Liberio Cruz

Brand: Soundcraft Models: Vi2 Vi4  Vi6 Question:    Which SKU should I use to order rubber keys for a Vi2, Vi4 or Vi6 console? Answer: If you would like to order rubber keys for a Vi2, Vi4 or Vi6 console, please use the following SKUs: ​A947.013001​   ​A947.013101   ​A947.013201  

How to Daisy Chain EON Speakers

Published January 9th, 2026 by Jose Liberio Cruz

Question:    How can I daisy chain two EON speakers? Answer: From the back of the speaker, look for the Mix Out/Pass Thru port, you will need to connect either Female XLR or ¼ inch cable depending on the model.​ To the second speaker you will plug your Male XLR, or ¼ inch cable to any available channel.   NOTE: Remember to adjust Gain and Master Lev

How to Manually Connect the EON One Compact in TWS?

Published January 9th, 2026 by Jose Liberio Cruz

Question:    How to Manually connect the EON One Compact in TWS? Answer: The EON One Compact can only be connected over TWS thru the JBL Pro Connect App. For Instructions, check the following article: Pairing Speakers for True Wireless Stereo via JBL Pro Connect app

Vi - MADI HD Card Wiring Recommendations

Published January 27th, 2026 by Jose Liberio Cruz

Question:    How should I connect/wire my Stagebox to my Vi Console? Answer: When using the Optical or CAT5 MADI card, you have a few options, having both “MADI MAIN" & “MADI AUX" ports available to you. Optical ​​​Both “MADI IN" & “MADI OUT" are required to enable bi-directional transmission. Use an Optical MADI cable for this.  When using

Ui16 Firmware Update 1.0.7048

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Where do I find the latest firmware for my Ui16 mixer? Answer: Firmware updates for the Ui16 can be found here: https://www.soundcraft.com/en-US/softwares/ui16-firmware-update-v1-0-7048

Adjusting SRX800P EQ and Delays in Audio Architect

Published February 5th, 2026 by Jose Liberio Cruz

​To access EQ and Delay settings on SRX800P loudspeakers, you will need to install and connect to the unit through HiQnet Audio Architect, available for download here.​   Connecting to the Unit   You can connect directly to your PC via the unit's Ethernet port, or through a network switch if multiple speakers are being addressed.  Ensure that your P

EON 208P - Bluetooth not working

Published January 9th, 2026 by Jose Liberio Cruz

Question:    My Bluetooth does not work on my EON 208P, how can I reset my Bluetooth connection? Answer: ​​​​If you are unable to get Bluetooth audio on the EON 208P, you can try removing and re-pairing your Bluetooth source. Process: Connect the female end of the power cable to the mixer and plug the male end into the wall socket or extension cord.

UI24R Record Track Labels

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Why do my recorded tracks differ from the labels shown on the channels in the mixer? For example, in the image below channel 1 and channel 2 have their source patched as DAW 1 and DAW 2, and are labelled as such, but these are not the signals that are recorded on track 1 & 2 of the internal recorder. Answer: The tracks are recorded

PRX900 Amplifier Reprogramming

Published January 9th, 2026 by Jose Liberio Cruz

Question:    I've got an amp module for my PRX900 series subwoofer, but it does not match my model type.  Is there any way to reprogram the amplifier? Answer: The PRX900 series subwoofers are sharing the same amp module (5135054-00 or 5137452-00 depending on your location), but they have different firmware versions for the PRX915XLF and the PRX918XL

Adjusting SRX800P Input Compression Settings in Audio Architect

Published February 5th, 2026 by Jose Liberio Cruz

To access input compression settings on SRX800P loudspeakers, you will need to install and connect to the unit through HiQnet Audio Architect, available for download here .  Connecting to the Unit  You can connect directly to your PC via the unit's Ethernet port, or through a network switch if multiple speakers are being addressed.  Ensure that your

Replacement Knobs for the Si Expression

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What are the part numbers of the knobs on the Si Expression consoles? Answer: The knob part numbers for the Si Expression are: Potentiometer knobs (gain, EQ, etc.): KA0448 - SIF ENCODER KNOB+CAP BLK Encoder knob: KA0472 - KNOB 15MM BLK SKIRT+PLAIN CAP Fader knobs: 5030452 - HDW,KNOB,FADER,MATT BLACK,2 SHOT

Pinout Reference for Intellivox Audio Inputs

Published February 5th, 2026 by Jose Liberio Cruz

​​​ Use this sheet as a quick reference for connecting line level or 70 V/100 V audio inputs on Intellivox units.   The 6-pin WAGO connector pinout is illustrated below.   Standard Version (Line Level Inputs) (Audio input 1, 0dBV) Pin 1: Line 1 + Pin 2: Line 1 – Pin 3: Line 1 Screen (Audio input 2, 0dBV) Pin 4: Line 2 + Pin 5: Line 2 – Pin 6: Line 2

EON One Compact Pass Through

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Is the Pass Through output on the EON One Compact Pre or Post FX? Answer: The Pass Through output on the EON One Compact is a mix out after all processing.

Delivering The Best Live Sound Experience for Indoor Spaces

Published January 30th, 2026 by Jose Liberio Cruz

​ Audio is as much of an art as it is a science.  In the world of integrated audio sys­tems, there is no “one-size-fits-all."  And yet, AV and IT managers are expected to magical­ly appear at a corporate theater, boardroom, or college campus, clip mics on presenters, adjust goose­necks, and ensure a solid sound performance.  A good technician needs

Using a DAW Plugin as an insert on the UI24R

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Can I use a DAW plugin as an insert on the UI24R? Answer: You can use the plugins from a DAW as inserts on the Ui24R Using a channel as a send, and another as a return, you can use plugins from a DAW on UI24R.   On Patching screen, select a DAW return channel for the Wet input back from the DAW. In this example, we are sending to DAW fr

Using the EON One Pro Without the Battery

Published January 27th, 2026 by Jose Liberio Cruz

Question:    Will the EON One Pro work without the battery? Answer: Yes, but you will need to disconnect the battery at the bottom of the unit.  This constitutes a modification to the unit, and may be attempted at your own risk.  Once the battery compartment is open, you will see two cables.  Disconnect the cable with red and black connectors and le

All About Virtual Vi

Published January 20th, 2026 by Jose Liberio Cruz

​Virtual Vi is much more than just an offline graphic system and editor for the Soundcraft Vi Series. It can also be used in Online mode to control the DSP core, in place of the control surface.* In addition, because it looks and works exactly like the real console, it can act as a fantastic training aid for anyone who has either not had the chance

Vi1 D21m Dante Card Compatibility

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Is the D21m Dante Card compatible with the Vi1 console? Answer: No. The Vi1 console has its own Dante card which is only compatible with the Vi1. SKU: 5076583.V - Vi1 (48k) DANTE CARD TSPR

How to Save Ui24R Snapshot to PC Without a USB Stick

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Can I save a Ui24R snapshot to my PC without using a USB stick? Answer: Yes, you can do that by exporting the snapshot to your PC as a .json file.  The process is shown in the below video. https://www.youtube.com/watch?v=X_yDhjgnbII Then you can import the .json file into the console, rename and save it as a show file/snapshot into the

Si MADI/USB Combo Card DIP Switch Settings

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What are the correct DIP switch settings on the Si MADI/USB Combo Card? Answer: With the current line of Si mixers (Si Impact, Si Performer, Si Expression), the only DIP switch combination that will operate correctly is the default settings:  DIP switch 3 — OFF, DIP switches 2 & 4 — ON. This will configure the MADI Stagebox channels

Reset Hardware for VI Series Consoles and Control Surfaces

Published January 30th, 2026 by Jose Liberio Cruz

Using the Vi Reset (Delete Restoration) Process In order to reset the Vi internal hardware please gather a USB keyboard.  Apple keyboards are not supported.     Before starting the reset, please disconnect all connections to the Stagebox and HiQNet on the back of the board.  For the Vi400, 600, Vi5000 & 7000 please make sure the local-rack is tu

Linked Channels Will Set Themselves To Pre Fader In Aux Mixes

Published January 30th, 2026 by Jose Liberio Cruz

Linked Channels Will Set To Pre Fader In Aux Mixes Link 2 channels and you may find the second (even) channel of the pair sending to aux mixes as pre fader. Note: This has been observed on Si Performer, Si Expression firmware v1.8 Build 006 and 1.8 Build 0012, as well as Si Impact firmware v2.0 Build 0006 and v2.0 Build 0012   Intermittently, when y

Copy and Paste Issues With Si Offline Editors

Published January 13th, 2026 by Jose Liberio Cruz

Copy and Paste Do Not Work In Si Offline Editor Even when following all instructions, Copy and Paste does not work in Si Offline Editor for Expression, Performer, or Impact. Workaround The text on the buttons in the offline editor are inverted. So Copy shows up for Paste and Paste shows up for Copy. Here is the workaround: Select source channel with

Parallel Channels From Same Input On Si Mixers

Published January 20th, 2026 by Jose Liberio Cruz

How to use the same physical input on multiple channels: This is how to assign a single physical input to multiple channels. To have multiple direct outs, Independent FOH/Monitor channels, different EQ (stereo effect): There may be times when you want multiple channels to come from same physical input. This is handy when you want a second (or more)

Dante Option Cards and Their Compatibility in Si and Vi Mixers

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What Are the Different Dante Cards Available for Si and Vi Mixers? Answer: This article will discuss the different cards and what devices they can be installed in. Different Dante cards can be installed in Si Mixers, Vi Mixers, Vi Local Racks, Vi Stageboxes, and Compact Stageboxes. Si Dante - Allows the console to send and receive up to

IRX115S Power Modes and Firmware

Published January 12th, 2026 by Jose Liberio Cruz

IRX115S Power Modes and Firmware IRX115S with firmware v5.05 There are three power states:  OFF / ON / STANDBY. With speaker in ON mode:  If there is no signal on input then the speaker will enter STANDBY mode after 1 hour.  The speaker will revert to ON mode if signal is present on the input or if the power button is pressed. With speaker in STANDB

SKU used to order Vi Console Rubber Keys

Published January 29th, 2026 by Jose Liberio Cruz

Brand: Soundcraft Models: Second Generation Vi Consoles include:  Vi1000, Vi2000, Vi3000, Vi5000, Vi7000 consoles. Please Note: This document is designed to support the Second Generation Vi consoles and control surfaces.​     Question:    Which SKU should I use to order rubber keys for a Vi1000/2000/3000/5000/7000 console? Answer: If you would like

IRX True Stereo Instructions

Published January 9th, 2026 by Jose Liberio Cruz

Question:    How to pair speakers for IRX True Stereo? Answer: Step 1 - A fresh Start: If previously paired, remove and forget both speakers from your device. Reset both speakers by pressing and holding the Bluetooth button until all lights turn off and the power light flashes then stays on, the Flat EQ LED and Power will stay on. (hold for about 10

Si Mixer Channels Not Recalling

Published January 13th, 2026 by Jose Liberio Cruz

Question:    I can recall a show or cues in a show so why do some channels not change? Answer: Setting Isolate on a channel is a handy way to cause that channel to not change when a show or cue is loaded or called.  This is a wanted behavior for say, between show playback music channels that you want to stay steady as you load a different show file.

What are the Part Numbers for the Knobs on the EON ONE Compact?

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What are the part numbers for the knobs on the EON ONE Compact? Answer: Master Volume Part Number:  5125360-00 / HDW,KNOB,MASTER,EON ONE COMPACT Function Knob Part Number:  5125361-00 / HDW,KNOB,VOLUME,EON ONE COMPACT   NOTE: For orders and availability, please contact our HPRO Parts Department by calling 844-776-4899 Opt 1 or email: HP

Rack Mounting the Ui16

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Is the Ui16 rack mountable? Answer: The Ui16 can be rack mounted and it is 4 rack spaces high.​

Squawk Box Setup for Vi Consoles

Published February 6th, 2026 by Jose Liberio Cruz

​​What You'll Need to Set this Up Active/passive speaker at the stage Available output at the stagebox Cable to pass signal to speaker from stagebox This document explains how to setup your talk back microphone at FOH or Foldback for stage announcements. Setup for Squawk Box at Stage First let's start by patching the TB microphone from FOH to stageb

Active Breakout Box in the Vi Local Rack

Published February 5th, 2026 by Jose Liberio Cruz

​​​​The Active Breakout Box (ABB) is a key component of the Vi5000 and Vi7000 Local Racks. It has similar function to the passive breakout box used in earlier Vi4/Vi6 Local Racks, but with one major difference: the ABB handles digital audio signals.   Digital Communication via BLU link The ABB communicates with the DSP core through a BLU link connec

CBT FAQ

Published January 22nd, 2026 by Jose Liberio Cruz

CBT Series Line Array Column Speakers with Constant Beamwidth Technology™:    (Note: Some models shown with the included grilles removed to illustrate driver composition.)   1) In what applications would I use which of the CBT models? The following are general starting-point guidelines: CBT 50LA – This is the most compact model, although it holds it

How to Correct Reverb Level after Firmware Update

Published February 5th, 2026 by Jose Liberio Cruz

​If your Reverb FX appear to be muted after updating the firmware of your EON One Compact, follow this walkthrough to restore the Reverb level on your unit.   First, navigate to the JBL Pro Connect app's Setup Menu, and tap on the name of your speaker to enter the Channel Mixer menu. Then, scroll down to the FX Returns section and tap to select and

Ui24 Hotspot Clients

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Can you connect more than one phone or tablet to the Ui24R internal Wi-Fi hotspot? Answer: Yes, The Ui24 internal hotspot can support up to 5 clients.  If you use an external wireless router, the Ui24 will support up to 10 clients​.

Accessing and Adjusting SRX800P Limiter Settings in Audio Architect

Published February 5th, 2026 by Jose Liberio Cruz

To access limiter settings on SRX800P loudspeakers, you will need to install and connect to the unit through HiQnet Audio Architect, available for download here .​ Connecting to the Unit You can connect directly to your PC via the unit’s Ethernet port, or through a network switch if multiple speakers are being addressed.  Ensure that your PC’s netwo

Ui Series Compatibility with macOS Sonoma

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Are the Ui series mixers compatible with macOS Sonoma? Answer: Yes, the Ui series are plug and play compatible with macOS Sonoma; no additional driver needed.

PRX Series Power Draw

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What is the average power consumption of the PRX800 series of speakers? Answer: Actual power consumption of a speaker depends on the situation.  For exact numbers you should measure your units at your location.  For estimation please find our measurements below: Model Measurement(Watts) A/C (Volts) Amps A/C (Volts) Amps PRX812W Full Pow

How to adjust volume on my EON ONE Compact speaker

Published January 9th, 2026 by Jose Liberio Cruz

Increase the "Gain" level so you may hear audio from the Bluetooth channel Tune the volume up on "Master Volume" to about 70% (The circle led will fill ¾ of the way). Press the "CH Select" button to jump to "CH4", confirm this channel light is the only one on from the channel strip. Use the "Gain" to increase channel 4 volume.   Note:  Verify you al

Save All Shows on the Ui24R

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Can all shows be saved at once on the Ui24R? Answer: No.  The shows must be saved separately.

Notepad Series Compatibility with M2 Chip and macOS Ventura

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Are the Notepad series mixers compatible with macOS Ventura and M2 chipped Mac? Answer: Yes. They are plug and play compatible; no additional driver needed.

Thiele Small Low Frequency Driver Parameters and Definitions

Published January 26th, 2026 by Jose Liberio Cruz

Note: The Parameters marked with an asterisk (*) are the minimum set required for a complete low-frequency system design.   SMALL SIGNAL DESCRIPTION                                                                                  UNITS PARAMETER           DESCRIPTION                                                                                   U

SI - Optical MADI Connectivity & Concepts

Published January 26th, 2026 by Jose Liberio Cruz

  ​​ Contents In Introduction to MADI ...............................................................................…....….........................1​ Application Example1A, Sharing a stagebox ..............................................….................................2​ Application Example1B, sharing a stagebox .................................

AMX Debugging Netlinx Programs with Terminal or Telnet messages

Published February 9th, 2026 by Jose Liberio Cruz

Debugging Technique for NetLinx code​​ Introduction​​ ​​*6/27-2023 - Updated to remove SEND_STRING 0 from the example code and instead use AMX_LOG This is often referred to as using "SEND_STRING 0's" in your code. Strings sent to device 0 (the master), port 1 or port 0, system 0 (the local system) will show up in a terminal or Telnet session once th

MX400 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my Lexicon MX400? Answer: Warning! This will erase all user presets and settings.     Power down the unit. Simultaneously hold the SYSTEM button while powering up the unit.  Press and hold STORE to reset the unit.

AMX Retrieving Touch Panels Current Page and Active Pop up Pages

Published February 9th, 2026 by Jose Liberio Cruz

Is there any way to read/get a touch panel's current page and active pop-up pages? There is no command to get the current pages but AMX panels (including 2-way Viewpoints) can be made to send the page information when the pages are flipped.  This is done with the 'TPAGEON' command. The code can then be added to the system to track the page flips and

Creating and Using Groups on Si Mixers

Published January 13th, 2026 by Jose Liberio Cruz

Question:    How do I use Subgroups on my Si mixer? Answer: First, select each channel that you want to be in the Group and de-select LR and/or MONO on those channels. With a post fader Aux mix selected, assign the mix to LR and/or MONO. then bring up the channels you wish to be in the group to unity (0db). Once again, make sure those channels are n

How to Connect 2 EON ONE Compact Speakers in TWS Mode

Published January 9th, 2026 by Jose Liberio Cruz

Note: ​​​​​​​​​​​​​​​If using a recent version of firmware (6.2.0.0 or above) only 2 speakers can connect at the same time.     Connect to the Host speaker by pressing and holding the Bluetooth button until it pulses blue, follow the steps below on your phone/tablet IOS Example:   Android Example:     Power on second speaker   Once both speakers are

How to Daisy Chain PRX ONE Speakers

Published January 9th, 2026 by Jose Liberio Cruz

Question:    How can I Daisy Chain PRX ONE Speakers? Answer: Daisy-chaining JBL PRX ONE speakers allows you to create a mono system with extended coverage by sending audio from one unit to the next.  This setup is ideal for events, venues, or installations requiring consistent sound across larger areas without using multiple mixers or extra sources.

Si - MADI USB Combo Card_Pro Tools Setup on Mac

Published January 26th, 2026 by Jose Liberio Cruz

Pro To​​ols Setup on Mac This document outlines how to get your MADI USB Combo card set up with Pro Tools on a Mac operating system. Proce​​dure: Connect USB cable from the MADI USB Combo card's USB port located in the option card slot on the back of the Si console, to a USB port on your laptop/desktop computer.          Power on the Si console.  Op

Si Fader Setup - Add or Remove Channels from Surface and Patching

Published February 6th, 2026 by Jose Liberio Cruz

The default configuration has 32 channels on the surface.  This will show how to add or subtract channels from the surface. Si Mixers have 64 channels of DSP available (plus F/X returns and line in on Expression and Performer)You can easily add or remove channels from surface on Si Mixers.  Especially with the v2 software upgrade on Si Impact, the c

Connecting an Si or Vi Mixer using Dante to a BLU link System

Published January 13th, 2026 by Jose Liberio Cruz

Question:    I have Dante on a Si/Vi mixer, with no free slots.  How can I connect to a BLU link network. Answer: You will need to output from the mixer via Dante and convert to Blu link with BSS BLU-DA, BLU-326DA or BLU-806DA. Si Mixers use a Si-Dante option card ​Part Number: 5031819.V.   Vi 1000, 2000, & 3000 Mixers have Dante interface built

Connecting the Ui24R to an iPad with an Ethernet Cable

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Can I connect my iPad to the Ui24R Mixer with an Ethernet cable? Answer: Yes. If your iPad has a Lightning port, you can use a Lightning to Ethernet + Power adapter (or Lightning to USB-3 Camera Adapter plus USB Ethernet Adapter).  You should plug your iPad's power cable into the adapter's power port.  If your iPad has a USB-C port, you

Connecting TV Box or Mini PC to Ui24R

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Can I connect my Ui24R mixer to an Android TV Box or a Mini PC? Answer: Yes, you are able to connect the Ui24R to an Android TV Box and a Mini PC.  You can do this with a CAT5 cable connected to the Ethernet port on the side of the Ui24R mixer.  Please test and verify if the mixing system is working fine before you start to use it. For

LCD Screen Ribbon Cable for Si Series Consoles

Published January 13th, 2026 by Jose Liberio Cruz

Question:    How can I get the LCD screen ribbon cable used in the Si series consoles? Answer: The LCD screens have the ribbon cable attached to them. If you order the screen you should be able to place it into the console. The part number of the LCD screen used in the Si Expression and Si Performer consoles is C073.010193 (45-pin ribbon cable). The

PSU Part Number for Si Series Consoles

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What is the part number of power supply used in the Si series consoles? Answer: The current part number of the power supply used in the Si consoles is 5136955-00.  It is now used in the Si Expression, Si Performer and Si Impact consoles.  In the past, the power supply used in the Si consoles was C089.202024, but it has become obsolete.

Recording From Groups To Achieve Post Fader Processing and Effect

Published January 26th, 2026 by Jose Liberio Cruz

​​You Can't Get Fader, Processing, and Effects When You Record From a Channel. Recording from channels will only be pre-fader, pre-processing. There is a way to achieve post-fader processing and effects. Use Mixes as Groups and Record That Group You can use the mixes as groups by setting them to Post Fader, Post Processing. On the Si, select the mix

Si - Formating SD Cards

Published January 13th, 2026 by Jose Liberio Cruz

​​SD Card Format Procedure The SD card needs to  be formatted in the console when the card is replaced.​ Si Performer and Si Expression: Put the console into Boot/Software loader mode by pressing and holding the flashing power button.  Keep holding until the screen changes to the bootloader screen and prompts to Hit Menu To Continue.  Do NOT hit the

LCT81CT Info & Installation Guide

Published January 26th, 2026 by Jose Liberio Cruz

LCT 81C/T Lay-In 2' x 2' Ceiling Tile Loudspeaker The LCT 81C/T makes installation efficient and neat by laying directly into a US-size 2' x 2' suspended tile grid system without requiring cuts or modifications to the ceiling.  Featuring higher sensitivity and better voice intelligibility than other speakers in its class, the LCT 81C/T utilizes an 8

C414 Calibration after Repair

Published January 6th, 2026 by Jose Liberio Cruz

Question:    Is calibration required on a C414 microphone after repair? Answer: Yes, C414 microphones must always be sent to an Authorized HARMAN Service Center for calibration after repair.

Locking the SRX800 Speaker

Published January 27th, 2026 by Jose Liberio Cruz

Question:    Is it possible to lock a SRX800 speaker ? Answer: You can enable Access Control in HiQnet Audio Architect software.  This will prevent another user from importing it into a new design file or from changing the settings in the speaker.

Enabling the UDP Button on the Ui24R Side Panel

Published January 12th, 2026 by Jose Liberio Cruz

Question:    How do I enable the UDP button on the Ui24R Side Panel? Answer: The default value for this setting is Off.  To make this button visible on the Side Panel: Go to Settings (Gear icon) Select the SETTINGS tab Select the LOCAL tab Find BIG DESKTOP MODE FOR MIX and turn it ON It will ask if you want to reload the mixer.  Press OK. Once reloa

How to Connect and Upload Settings in WinControl

Published February 5th, 2026 by Jose Liberio Cruz

This guide assumes use of the [Program Set, Universal USB (DUR386612)]​ What you will need: Windows PC, with WinControl software installed 5-pin XLR to WAGO cable  USB-A to USB-B cable AXYS USB-to-RS485 interface Powered Intellivox loudspeaker​ Step 1: Making the Physical Connections Plug the WAGO connector into the loudspeaker’s network socket (5 p

AMX DEFINE_MUTUALLY_EXCLUSIVE and Variables

Published February 9th, 2026 by Jose Liberio Cruz

DEFINE_MUTUALLY_EXCLUSIVE and Variables​ Symptoms If you have a set of variables that are mutually exclusive and you set one of the variables to a non-zero value by assignment, e.g. Var1 = 1 or the Studio Debug window, then the other variables in the set stay “on" i.e. non-zero. DEFINE_VARIABLE INTEGER var[4] INTEGER x DEFINE_MUTUALLY_EXCLUSIVE (var

Initializing Arrays of User-Defined Structures

Published February 9th, 2026 by Jose Liberio Cruz

Initializing Arrays of User-Defined Structures​ Symptoms If you try to initialize an array of a user-defined data type in the DEFINE_CONSTANT or DEFINE_VARIABLE sections of your NetLinx code, you may get the compile error “Too many elements in initializer" or other errors. Even if you do not get compile errors when you run the code you find the stru

Troubleshooting Connections to the Ui24R

Published January 12th, 2026 by Jose Liberio Cruz

Question:    How do I troubleshoot connection issues with my Ui24R? Answer: There are multiple possible causes for why your control device (i.e. iPad, iPhone, Android phone or tablet, Mac or Windows PC, Touchscreen) might lose connection to the mixer and show "Connecting" on the screen.  The possible causes and solutions for these are listed below. 

Studio Loses menu bar

Published February 9th, 2026 by Jose Liberio Cruz

Studio Loses menu bar​ Problem The dealer somehow managed to lose the menu bar. (File, Edit, View, etc....) Restarting Studio does not help and doesn't have the installer to do a re-install. Can't find any way to get it back in any of the available toolbar buttons. Resolution Before starting this process, shut down Studio. In order to restore the Me

Si Show File Compatibility

Published January 20th, 2026 by Jose Liberio Cruz

​Si Mixer Show File Compatibility and Interoperability:   You can use files between Si mixers of different sizes but some abnormalities will occur. This guide will inform you of what abnormalities you will find when using show files between Si mixers of different sizes. For this guide, we are using a Si Performer 1, 2, and 3 and a Si Impact.  Consid

Vi local rack breakout panel options

Published February 6th, 2026 by Jose Liberio Cruz

​Vi5000/7000 Local Rack breakout panel options   5058757 LR 2U Cat5 for 2x SB 5058847 LR Optical 2U for 1x SB 5058848 LR Optical 2U for 2x SB  

FOH & Monitoring Setup for Vi/Si Consoles

Published February 6th, 2026 by Jose Liberio Cruz

​Here is the procedure on how to do this and notes on the things to be aware of: Steps to Setup FOH & Monitoring/Recording Configuration Connect one console to the MAIN MADI connection of the stagebox and the other console to the AUX MADI connection of the stagebox.  Use the MAIN MADI connection at the local rack end in both cases.  Using the sm

EON 700 Standby Mode

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Do the EON 700 series loudspeakers turn on when audio signal is passed through them?  Do the EON 700 series loudspeakers have a standby mode? Answer: No, the EON 700 series is not designed for permanent installation and does not have a standby or sleep mode function. ​ 

Si Series Compatibility with M2 Chip and Mac OS Ventura

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Are the Si series mixers compatible with macOS Ventura and M2 chipped Mac? Answer: Yes.  They are plug and play compatible; no additional driver needed.

UI24R Cascade Mode Does Not Allow More DAW Channels

Published January 12th, 2026 by Jose Liberio Cruz

Question:    If I cascade 2 or more Ui24R mixers together, do I get the remote mixer's channels in a Digital Audio Workstations? Answer: No.  The channels from Remote mixer will not show on the interface to computer.  The channels from the Remote machine will not show up.  You can only connect 1 mixer to the computer's USB one at a time due to drive

Using a D21m Dante Card in an Older Vi2_Vi4_Vi6 Local Rack

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Can I use a D21m Dante card in an older Vi2/Vi4/Vi6 Local rack? Answer: Yes, you can.  As long as the software is up to date (4.9.0. or higher), the desk will recognize the card and it will appear in the patch.  If the desk software is old, the card will not show up. You need to pay attention to the total I/O channel count.  The Vi2/Vi4

PCM 81 & 91 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my Lexicon PCM 81/91? Answer: Warning! This will erase all user presets and settings.     Power down the unit. Simultaneously hold the DOWN and TAP buttons while powering on the unit. Once you see "Warning! Press STORE to clear the SRAM" release the buttons. Press and release the Store button to clear the SRAM, Pr

Connecting a Stagebox to Two Consoles

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I connect 2 Soundcraft Consoles together using the same stagebox? Answer: One setup is as a single console connection using MAIN and AUX connection from Stagebox to console, the AUX being used as a redundant backup in case the MAIN fails.  The second usage is using the MAIN and AUX outs as a “split".  The MAIN is connected to one

Signature Series Compatibility with M2 Chip and macOS Ventura

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Are the Signature series mixers compatible with macOS Ventura and M2 chipped Mac? Answer: Yes. They are plug and play compatible; no additional driver needed.

MX300 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my Lexicon MX300? Answer: Warning! This will erase all user presets and settings.     Power down the unit. Simultaneously hold the SYSTEM button while powering up the MX300.  Press and hold STORE to reset the unit.

MPX-500 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my MPX-500? Answer: Warning! this will erase all user presets and settings.     Power down the unit. Simultaneously hold the Bypass button and power on the unit.  Continue to hold the bypass button until the LED on the Store button flashes.  Turn the Program Select knob until “13 Init" displays on the LCD. Push th

No Lock On Stagebox with Dual SC Optical Connectors

Published January 15th, 2026 by Jose Liberio Cruz

Question:    Not Getting Stagebox to Lock Using Dual SC Optical Connectors. Answer: Remember that we must connect TX to RX between stagebox and mixer.  Dual SC connectors are configured as straight through. A Dual SC connector has the same fiber for A and same fiber for B. So essentially that puts TX to TX and RX to RX between the mixer and stagebox

Single UAD Realtime Rack to Vi series

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I connect a single UAD Realtime Rack up to a Soundcraft Vi console? Answer:  

MPXR1 Foot Controller - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my Lexicon MPXR1 Foot Controller? Answer: To clear the SRAM and reset the unit to the factory defaults, perform the following procedure: Press and hold the 0 button while powering on the MPXR1. Continue to hold the 0 button down until all LEDs on the MPXR1 flash off and on at a constant rate. Press FX to execute t

PCM 80 & 90 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my Lexicon PCM 80/90? Answer: Warning! This will erase all user presets and settings.     Power down the unit. Simultaneously hold the DOWN and TAP buttons while powering on the unit. Once you see "Warning! Press STORE to clear the SRAM" release the buttons. Press and release the Store button to clear the SRAM, Pr

PCM 70 - Factory Reset

Published January 15th, 2026 by Jose Liberio Cruz

Question:    How do I factory reset my Lexicon PCM 70? Answer: Warning! This will erase all user presets and settings.     Turn off the power switch for a few moments, then turn it back on.  When the software version number appears on the display, press the 0 key. After a few moments, you will be asked: CLEAR MEMORY? Press the LOAD key.  You will be

How To Disable Compiler Warnings In NetLinx Code

Published February 9th, 2026 by Jose Liberio Cruz

​Problem In the Setting's 'Menu/Preferences/Axcess Compiler Options,' there are a number of Axcess compiler warnings that can be enabled / disabled, but there is no corresponding GUI for enabling / disabling NetLinx compiler warnings. Resolution Disabling NetLinx compiler warnings must be done in code by adding a #DISABLE_WARNING statement with a wa

Importing Custom Ui Preset Files

Published January 12th, 2026 by Jose Liberio Cruz

Question:    How do I import Ui Preset files on to my own mixer?​ Answer: Third parties have begun selling presets for the Ui mixers online. If you are having trouble importing these presets, this is likely because they you were provided only the actual preset file, and not in the proper folder structure.  Outlined below is the proper folder structu

Ui24R USB-C Connectivity

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Can I connect my Ui24R to a computer that only has a USB-C connector? Answer: Yes.  For the purpose of using your Ui24R as a recording interface, you can use a USB-C to USB-B adapter or cable.  For the purpose of control, you can use a USB-C to Ethernet adapter.

Ui Instrucciones de Enrutador Externo

Published February 6th, 2026 by Jose Liberio Cruz

Pregunta: ¿Cómo puedo conectar mi enrutador externo a mi mezclador Ui para el control remoto? Respuesta: Conecte su enrutador a su PC/MAC. Mire el rango de IP y la subred que está usando.  (En una máquina Windows, en la barra de búsqueda, escriba "cmd".  Una vez que se abra el símbolo del sistema, escriba "ipconfig".  Busque el adaptador de Ethernet

Chameleon Images Q & A

Published February 9th, 2026 by Jose Liberio Cruz

What are chameleon images? A chameleon image is a .PNG file that, when applied to a button/state, uses the Fill and Border colors assigned to the button/state to determine the colors in the image. In other words, it is an image that can have its colors changed on the panel itself (at run-time). What image file types are supported for use as a chamel

Power Supply Part Numbers for Vi Consoles

Published January 15th, 2026 by Jose Liberio Cruz

Question:    What is the part number of the Power Supply units in Vi Consoles and Control Surfaces? Answer: Vi1 – A947.042500 Vi4 and Vi6 –  RS2393 Vi1000 – 5041784 Vi2000 and Vi3000 – 5028833 Vi5000 and Vi7000  –  RS2393

No Audio from my DAW and the Ui24R

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Why can't I hear any audio from my DAW on my Ui24R?​ Answer: In order to hear any audio played back from your DAW through the Ui24R mixer, you will need to dedicate two of your channels for audio return from your PC to the mixer. The steps to accomplish this task are below.   1. Press the Settings Icon. 2. Press the Patching tab. 3.  Se

How to perform a backup on a PB400 / 800 amplifier?

Published January 15th, 2026 by Jose Liberio Cruz

Start the WinControl and select the device.   Right click on the device and select the “Un-lock all presets" menu item.   Hit ENTER on the selected device icon. The “Control parameters" panel will show up.   Click to “Save" button on the panel.   A new panel with “Save control parameters settings" name appears. Select “Specify presets" from the “Pre

K361 BT / K371 BT Pairing and Operation

Published January 22nd, 2026 by Jose Liberio Cruz

Turn the power ON located on the ear cup next to the cable connector. (You should see a blue light flash rapidly)   Under your Bluetooth connection device (i.e. phone, tablet) select the model of the headphones. The blue flashing light should now stay solid once you are connected. Features to use when you are connected: Left ear-cup features the vol

What are the Part Numbers for the Knobs on the EON ONE MK2?

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What are the Part Numbers for the Knobs on the EON ONE MK2? Answer: Master Volume Part Number:  5132215-00 / HDW,KNOB,Master Knob Function Knob Part Number:  5134152-00 / HDW,KNOB,FUNCTION,EON ONE MK2   NOTE: For orders and availability, please contact our HPRO Parts Department by calling 844-776-4899 Opt 1 or email: HProPartsUSA@harman

G4 Touch Panel-To-Touch Panel Control

Published February 9th, 2026 by Jose Liberio Cruz

The attached files demonstrate how to connect from one G4 touch panel to another G4 touch panel using both G4 Computer Control and G4 Web Control. See 719-DL1-Touch Panel to Touch Panel Control.zip Special Notes to be aware of: When using Computer Control to connect between panels, it is not necessary to log on/off to reconnect to another panel. If

Wiring Color Assignments for Loudspeakers with WRC and WRX Weather Rating

Published January 27th, 2026 by Jose Liberio Cruz

WRC/WRX Wiring Color Assignments (AE Series, PD6000, PD700i & VLAi) If by chance the pin out label has been removed or is damaged, the wiring sheet will help. Also near the gland nut on the cable under clear heat shrink should be a label with the model number, serial number and the pin out of the cable.   AE Series WRC/WRX Wiring Color Assignmen

Ui Series - How to Prevent Safari from Unzipping Firmware Update File

Published January 27th, 2026 by Jose Liberio Cruz

When downloading the zip file for the Ui Series Firmware Updates, the file needs to stay in a .zip format. However, on a Mac with the Safari web browser, a setting will unzip the file automatically.  To prevent this from happening: Go to Safari in the Menu bar, and then click on Preferences. Go to the General tab, and uncheck “Open safe files after

Show File Compatibility Amongst Vi Consoles

Published January 27th, 2026 by Jose Liberio Cruz

Compatibility of Sho​w Files Among All Vi Consoles in Relation to Hardware Configurations. The main difference between Vi Consoles is whether they require the use of the Local Rack, or not.  However, we now have two versions of the Local Rack, so there are differences to consider there, as well.  This document will talk about how input channel count

Si Multi Digital Card is Unsupported

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Will the Multi Digital Card work in the current OS, MAC, or Windows Operating Systems? Answer: Last supported Operating Systems below- PC Compatibility: The Soundcraft Multi Digital Card supports Windows XP, Vista, Windows 7, and Windows 8 and will NOT support any OS after Windows 8. Mac Compatibility: The Soundcraft Multi Digital Card

Replacement Knobs for the Si Impact

Published January 13th, 2026 by Jose Liberio Cruz

Question:    What are the part numbers of the knobs on the Si Impact console? Answer: The knob part numbers for the Si Impact are: Potentiometer knobs (gain, EQ, etc.): KA0448 - SIF ENCODER KNOB+CAP BLK Encoder knob: 5057820 - HDW,KNOB,12.7mm,D-SHFT,BLK Fader knobs: 5030452 - HDW,KNOB,FADER,MATT BLACK,2 SHOT

How to Convert from Passive to Bi-amp on the AE and PD Series

Published February 5th, 2026 by Jose Liberio Cruz

​Follow these instructions to change the Crossover Mode from Passive to Bi-Amp. 1) ​​Remove all 6 screws, and turn c​up to back side   2) Remove 8-wire plug from passive Position    3) ​​​​Re insert 8-wire plug in Bi-Amp position​   4) Re install input cup​    

Ui Series Compatibility with macOS Tahoe

Published January 12th, 2026 by Jose Liberio Cruz

Question:    Is my Ui Series Mixer compatible with Mac OS Tahoe? Answer: From preliminary testing with an M2 Macbook Air on Tahoe 26.0.1, Ui mixers appear to be fully functional. If you have any issues with your Ui series on Tahoe, please contact us.

Ui Series Hotspot

Published January 13th, 2026 by Jose Liberio Cruz

Question:    Does the Ui Series Hotspot transmit at 5GHz Frequency?​​​ Answer: The Ui12 and Ui16 can only transmit at 2.4GHz, while the Ui24R can transmit at either 2.4GHz or 5GHz.

EON700 Series LED Behavior with Firmware v6.7.2.0

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What is the new LED behavior on the EON 700 Series with firmware update ​v6.7.2.0? Answer: ​​​In firmware version 6.7.2.0​, for the EON 710, 712 & 715, the CH1 and CH2 Sig/Clip LED status indicates the following: Muted channel – Red flashing No signal – Green solid   (-inf dBu to -40dBu) Low signal – Green flashing    (-40dBu to -12

EON 700 Series LED Behavior with Firmware v6.2.7.0

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What is the new LED behavior on the EON 700 Series with firmware update ​v6.2.7.0? Answer: Muted channel – Red flashing No signal – Green solid   (-inf dBu to -40dBu) Low signal – Green flashing    (-40dBu to -12dBu) Loud signal – Yellow solid     (-12dBu to 18dBu) Clipping signal – Red solid     (18dBu and above)   Note: The input leve

Do the EON 700 Inputs Support Phantom Power?

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Do the EON 700 inputs support Phantom Power​? Answer: No. If you require a Phantom Power source we recommend an external interface such as Phantom Power Supply or Mixer.

What are the Part Numbers for the Knobs on the PRX ONE?

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What are the Part Numbers for the Knobs on the PRX ONE? Answer: Master Volume Part Number:  5132215-00 / DW,KNOB,Master Knob Function Knob Part Number:   5132216-00 / HDW,KNOB,FUNCTION,EON ONE MK2   Note: For orders and availability, please contact our HPRO Parts Department by calling 844-776-4899 Opt 1 or email: HProPartsUSA@harman.com

Suspended Mounting of the PRX900

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Can the PRX900 series speakers be suspended and what is the correct way to install them? Answer: Only experienced professionals should attempt to suspend loudspeakers. For permanent installation applications utilizing the M10 suspension points, JBL Professional recommends the use of three (3) M10 x 1.5 thread pitch forged shoulder steel

Switching Mic Line level in EON ONE MK2

Published January 9th, 2026 by Jose Liberio Cruz

Question:    How to switch between mic and line level input on the JBL EON ONE MK2? ​​ Answer: EON ONE MK2 has an automatic mic/line switch.  Between -100dB and +12dB, the channel will be in LINE mode. Between +12dB and +56dB, the channel will be in MIC mode. Microphone, Mic-level Line-level, Line-level

System Lock on EON ONE Compact

Published January 9th, 2026 by Jose Liberio Cruz

System Lock This feature will lock all the buttons and encoders on the speaker including the Power button.  Adjustments can still be made on the JBL Pro Connect app and JBL Compact Connect app when System Lock is enabled.   System Lock will be disabled if the speaker loses power from the battery and mains supply. Enabling and disabling System Lock o

EON ONE Compact Charger LED Color Information

Published January 9th, 2026 by Jose Liberio Cruz

The list below describes the status of the charging bays according to the color of the LED: Solid yellow - Battery is not connected. Flashing green - Battery is connected and charging. Solid green - Battery is fully charged and not charging. Solid red – Abnormal battery is connected and not charging. Flashing red – Battery is connected, battery temp

Disabling Bluetooth on the EON 700 Series Speakers

Published January 9th, 2026 by Jose Liberio Cruz

Question:    How can I disable the Bluetooth connection on the EON 700 series speakers? Answer: Unfortunately, there is no way to disable BT connection yet but engineering is working on updated firmware to disable BT connection. There is a workaround for this problem: pair a phone or a table with your device and leave it connected,  With this dedica

System Lock on EON One MK2

Published January 9th, 2026 by Jose Liberio Cruz

System Lock This feature will lock all the buttons and encoders on the speaker, including the Power button.  Adjustments can still be made on the JBL Pro Connect app while System Lock is enabled.  System Lock will be disabled if the speaker loses power from the battery and/or mains supply. Enabling and disabling System Lock on the speaker Hold down

PRX800 Gain Levels

Published January 9th, 2026 by Jose Liberio Cruz

Question:    When pressing the MIC SELECT button on a PRX800 there are three modes, instead of the two mentioned in the manual.  What is the third mode, displayed with a flashing LED? Answer: This function was implemented in the V2 firmware update in order to have a lower gain option for devices with high output to provide a greater range of gain co

Connecting the PRX 800 Series to a Router

Published January 9th, 2026 by Jose Liberio Cruz

​Prerequisites:    A tablet with the PRX Connect APP, (Phones are not supported by this APP). A 2.4Ghz Wi-Fi router, You must know the SSID and Password of the Router's Wi-Fi network.  Resetting the speaker: With the speaker powered Off: ​​Press and hold the upper left button Depending on your model, this may be “Polarity", “Main/Mon" or “Norm/Boost

PRX900 – Recovery Procedure After a Failed Firmware Update

Published January 9th, 2026 by Jose Liberio Cruz

Question:    How to recover a PRX900 speaker after a failed firmware update? Answer: A firmware update may have failed due to an interruption in power or closure of JBL Pro Connect app during upload.  The LCD will display the message shown below.  In this state, the JBL Pro Connect app will request confirmation of a validation code.   The speaker ca

EON One Compact Sleep Mode stages

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What are the Eon One Compact Sleep Mode Stages? Answer: See image below.  

Bluetooth Linking EON700 Speakers

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Can the EON700 series speakers be linked together via Bluetooth? Answer: Yes, the EON700 series speakers can be linked together via Bluetooth (wirelessly) for audio streaming with True Wireless Stereo (TWS) mode.  First verify the EON700 speakers firmware is up to date, minimum firmware version for TWS mode: 6.1.5.0 Then follow the True

Bluetooth Codec on EON 700 Series

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Which Bluetooth codec does the speakers use?​ Answer: ​​SBC Codec.

Contacting Lexicon Professional Support

Published January 15th, 2026 by Jose Liberio Cruz

Question:    My Lexicon Professional product has developed a fault or I have a question about a product which I have purchased or perhaps intend to purchase.  Who do I contact? Answer: The information below is applicable to products from Lexicon Professional. Support for Harman Consumer products can be found at https://harmanaudio.com .  Support for

EON ONE Compact Front LED Behavior with Firmware v6.2.2.0

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What is the front LED behavior on the EON One Compact with firmware update ​v6.2.2.0? Answer: In firmware version 6.2.2.0​, for the EON ONE Compact, Front LED status indicates the following: Power is on, Bluetooth broadcast is off - white Bluetooth broadcast (Leader) - green Bluetooth broadcast (follower) - white and green Bluetooth Aud

EON One MK2 Recall Settings Post Reset

Published January 9th, 2026 by Jose Liberio Cruz

Question:    Is it possible to recall custom settings through the JBL Pro Connect app after performing a factory reset on an Eon One MKII? ​ Answer: Yes, it is possible.  Once a custom setting (snapshot) is created, it is saved on that device which can be loaded to the same or to other speakers.

EON ONE Compact Accessories

Published January 9th, 2026 by Jose Liberio Cruz

Question:    What are the part numbers for the EON ONE Compact accessories? Answer: Eon ONE Compact Replacement Battery EONONECOMPACT-BATT EON ONE Compact Battery Charger-EK EONONECOMP-CHGR-EK EON ONE Compact 5v to 12v cable EONONECOMPACT-512V EON ONE Compact 5V to 9V cable EONONECOMPACT-5V9V