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General AMX Inquiries

  • AMX Help Files Not Opening in Windows 7

    Question: My help files will not open in Windows 7 or higher, how do you fix it? Answer: If you.......

  • NetLinx Network Setup

    NetLinx Network Setup In order for the NetLinx system to run on a network, the network settings must be configured.......

  • AMX Device Network Ports

    AMX Device Network Ports The table below lists the most common network ports used for AMX devices.  This table will present only default port values,.......

  • Necessary DNS Configuration on an AMX Processor

    Question: Do you have to configure DNS information on the AMX controller? Answer: If the AMX controller is to make.......

  • Live Chat with AMX Technical Support

    Live chat is available Live chat is available on this page during business hours. Open Monday-Friday 8:0 Question:    When is live chat.......

  • AMX - Default Settings, User names and Passwords for for many AMX Products

    This document lists the default user name and passwords for various AMX products. Directions on how to return to factory.......

  • Which Control Port Should Be Used With Networked A/V Distribution Devices

    Question:    There are two control ports (50001 and 50002) to control Networked A/V end points, which one should be.......

  • Where can I find AMX support?

    Question:    My AMX product has developed a fault or I have a question about a product which I have.......

  • HDCP explainer

    What is HDCP? HDCP (High-bandwidth Digital Content Protection) is a technology used to prevent unauthorized copying of digital audio and.......

  • CVE-2024-1086 Vulnerability

    Question: Are AMX devices susceptible to the CVE-2024-1086 vulnerability? Answer: A vulnerability was identified in relation to devices using the Linux.......

  • Apple Store Technical Support for the Apple Retail Stores-MediaBlitz

    Brand: AMX Overview:    The information in this article applies to:  Apple Store Technical Support for the Apple Retail Stores-MediaBlitz.......

  • PC1

    Question: ​Where is the manual for the PC1? Answer: Download the manual Here.....

  • Troubleshooting steps for RS232 control

    Brand: AMX Models: General Overview: This article will cover various techniques for troubleshooting RS-232 communication issues. Is the port sending.......

  • Vision2 set top boxes no longer show in list

    Overview: ​Under certain failure conditions, such as incorrect power down/ power outage, the list of set top boxes in Vision2.......

  • 932-Troubleshooting Serial Ports

    Brand: AMX Models: General Overview: Often in the course of working with an AMX product it becomes necessary to determine.......

  • Relay or IO Status out of Sync

    Brand: AMX Models: General Overview: The information in this article applies to: Relays and IOs on any AMX product, connected.......

  • AMX FieldServer Gateway info

    ​FieldServer Gateway info FieldServer Gateway info At InfoComm 2010, AMX announced a partnership with FieldServer Technologies, a company that manufactures.......

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