Unlocking Access Control Password in a Soundweb Contrio Device

Table of Contents

Question: Answer:

Question:

Audio Architect Access Control admin password has been lost. BSS Soundweb Contrio device is locked and cannot be added to the Venue. How can the device be unlocked?

Answer:

The BSS Soundweb Contrio device needs to be factory reset. The procedure is described in this article:

https://help.harmanpro.com/getting-started-with-contrio-controllers

Note: Configuration, Hi Qnet Name, Hi Qnet Node Address and IP address settings will be lost.