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Brand:
- Martin
Affected Products:
- Mac One
Summary:
MAC One zoom mechanism jamming/freezing during fast snap zoom changes resolved via firmware version v1.1.1.
Troubleshooting:
- Update the MAC One fixture to firmware version v1.1.1 (or later) via Martin Companion.
- Power cycle the fixture to initiate a full head reset and recalibrate the zoom mechanism.
- To verify if this step was successful, perform repeated rapid zoom snaps (e.g., 0 to 51400 zoom value changes within 0.3 seconds) and confirm the zoom motor moves smoothly without jamming or throwing an error.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.
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