N2600 32KHz Audio Signal Lockups
Escalation Article
Written by Aarron Abbasi
Updated at September 29th, 2026
Table of Contents
Brand:
- AMX
Affected Products:
- AMX-N26E001 - N2612
- AMX-N26D001 - N2622
- AMX-N26E013 - N2615
- AMX-N26D013 - N2625
Summary:
When passing a 32KHz audio signal from an encoder to a decoder, the decoder locks up, requiring audio signal to be altered from 32KHz followed by a reboot of the decoder to recover.
Troubleshooting:
Issue resolved in version 1.6.6 or newer firmware. The most up-to-date firmware can be found using the links below.
If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.