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SRX906LA and SRX910LA Does Not Respond to Ping

Escalation Article


Written by Jerome King

Updated at September 23rd, 2026

Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Brand:

  • JBL

Affected Products:

  • SRX906LA
  • SRX910LA

Summary:

A small number of units may not respond to a ping query.  Firmware version 2.1.11 released with JBL Performance version 1.10.0 fixes the issue and restores ping functionality. 

Troubleshooting:

If a unit does not respond to ping queries then download and install JBL Performance version 1.10.0 or later.  The article linked below provides guidance on updating firmware.

Updating SRX900 Firmware in JBL Performance

The current and previous versions of JBL Performance software can be downloaded from the JBL Professional website linked below. 

JBL Performance software download page

If the procedure above did not resolve your issue, please contact HARMAN Support for next steps.

 

 

 

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Table of Contents

Brand: Affected Products: Summary: Troubleshooting:

Related Articles

  • Updating SRX900 Firmware in JBL Performance

Related Articles

  • Updating SRX900 Firmware in JBL Performance
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