Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Question: When updating firmware, what can you do if you receive an error message that says "Cannot update. Min SW.......
Question: What are the steps to perform a factory reset on SVSi encoders / decoders? Answer: Press and hold the.......
Question: How do I change the EDID settings on an SVSi encoder, to present specific audio channels to the connected.......
Question: When should N-Command be used for control of SVSi equipment? Answer: N-Command can optionally be used in any.......
Question: What is the maximum distance between the N-Series devices? Answer: The maximum distance between devices is 100 meters.......
Question: What is the default IP address of the N8001, N8002, N8012 N-Command? Answer: Each N-Command controller ships with.......
Question: What is the bandwidth of the N-Series encoders? Answer: N-Series Bandwidth N1122A 800 Mbps N1133A 800 Mbps N1134A.......
Question: What should I do if I receive a message in the SVSI web page after a firmware update.......
Overview: SVSi Firmware Update Guide SVSi Firmware Update Guide Step 1: Configure your computer's NIC to communicate with SVSi devices........
Overview: Setting a Custom EDID on SVSi Devices to Provide a Unique Name Configuring EDID The steps below can be.......
Question: Can I use the USB port of the N-Series encoders for media playback? Answer: No.....
Question: Can you power the N-Series units with local power and switch power at the same time? Answer:.......
Question: How do you get the lowest latency in switching times with the N2600 series SVSI devices? Answer: There.......
Question: I'm looking to use SNMP with SVSi devices. Where can I download the MIB file for SVSi equipment?.......
Loading SVSI configuration file to a Cisco Catalyst switch How to load a SVSI switch configuration file to a Cisco.......
SVSI / BSS AES-67 Switch Configuration Guide Relevant Equipment BSS Blu-806DA (or other BSS model ending in "DA" ) SVSI.......
Question: Can SVSi equipment be on the same VLAN as HiQnet or Dante? Answer: No, the HiQnet traffic can.......
Question: What is the current firmware version? Answer: Last Updated: May 28, 2025 N-Able UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUFibGUiLCJ2IjoiNS4yLjIifQ--. LINK: https://help.harmanpro.com/n-able-software-update .......
Brand: AMX SVSI Devices Affected: Apple TV Generation 2 or newer Apple iPad (ipadOS17 or newer) Apple iPhone (iOS17 or.......
Overview: Configuring SVSi N-Series And QSC for PCM Audio SVSi ENCODER SETUP: The SVSi Unit should be tested and verified.......
Overview: This document details inquiries concerning jumbo frames and their interoperability within a properly configured network. What are jumbo frames?.......
Question: What functionality does the Input audio option provide on SVSi encoders and decoders? Answer: For encoders - input audio.......
Question: Can the N-Series encoder and decoders be daisy chained? Answer: Once network connection is established to one unit, you.......
Question: How do I enable maintenance mode on my encoder or decoder? Answer: The “Enable Maintenance Mode" button is only available.......
Question: What is the interleaved multicast ip address of the stream number? Answer: The interleaved multicast ip address can be.......
Overview: This example would make a 4K encoder to only receive 1080p from source. Instructions: Go to Video/Audio -> EDID Decode the.......
Question: What multicast IP Address applies to each stream number? Answer: The multicast IP Address can be located under the.......
Question: What is the window relation to the U-port on a windowing processor? Answer: Window 1 = UPORT 3.......
Cisco 2960 Catalyst Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port.......
CISCO SG300-10 Switch Configurations Release Notes Feel free to make the appropriate changes to fit your port count and network.......
Cisco SG300-28 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......
Cisco SG300-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......
Cisco SG350-10 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......
Brand: Cisco Models: SG350-28 Question: What is the recommended configuration for my Cisco switch for A/V traffic? Answer: Cisco.......
Cisco SG500-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......
Brand: AMX Models: SVSI Overview: Cisco SG350x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......
Brand: AMX Models: SVSI Overview: Cisco SG350-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......
Brand: AMX Models: SVSI Overview: Cisco SG550x-24 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......
Brand: AMX Models: SVSI Overview: Cisco SG550x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......
Brand: Cisco Models: SG500-48 Cisco SG500-48 Sample Network Switch Configuration: Release Notes: Feel free to make the appropriate.......
Brand: Cisco Models: 3850 Catalyst Cisco 3850 Catalyst Sample Network Switch Configuration: Release Notes: Feel free to make the appropriate.......
Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series Question: How do I.......
Brand: LUXUL Models: AMS24P Sample Network Switch Configuration: Release Notes: Feel free to make the appropriate changes to fit.......
Question: Where can I obtain drawings or renderings of Harman products? Answer: https://www.bimobject.com/en-us....
Question: How do I acquire a certificate of volatility for AMX products? Answer: Requests for a certificate of volatility should.......
Overview: N2300 series and N4321 ATC - audio not passed between devices Interleaved Multicast Streams The Interleaved Multicast Streams option.......
Question: I have Network A/V devices that support Dante, such as N2600 series or N3300 series devices. Why is Dante.......
NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion NMX-NVR-N6123 Network Video Recorder SKU(s) FGN6123 Warranty Period: 3 years Warranty Action: First.......
No popular General Network A/V Distribution Inquiries articles yet.