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General Network A/V Distribution Inquiries

  • Frequently Asked Questions


  • CISCO SG500x Default Configurations

    ​​​​Cisco SG500-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes to fit your port count.......

  • CISCO SG500-48 Switch Configurations

    Brand: Cisco Models: SG500-48 Cisco SG500-48 Sample Network Switch Configuration:    ​ Release Notes: Feel free to make the appropriate.......

  • SVSI debug logs

    Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series Question:    How do I.......

  • LUXUL AMS-4424P Switch Configuration

    Brand: LUXUL Models: AMS24P Sample Network Switch Configuration:    Release Notes​​​​​​: Feel free to make the appropriate changes to fit.......

  • SVSi Interleaved Multicast

    Overview: N2300 series and N4321 ATC - audio not passed between devices​ Interleaved Multicast Streams The Interleaved Multicast Streams option.......

  • SVSi supported stream password characters

    Brand: AMX Models: SVSi encoders & decoders Question:    What characters are valid for SVSI passwords? Answer: ​SVSi Supported Characters.......

  • N-Able Video Matrix Color Coding

    Brand: AMX Models: N-Able Question:    What do the colors mean in AMX SVSI N-Able? Answer: Color Meaning:  ....

  • What are the NVR Troubleshooting Screens

    Brand: AMX Models: NVR Question:    What are the NVR troubleshooting screens? Answer:   Examples:  ....

  • N6123 File Naming & Commands

    Brand: AMX Models: N6123 Question:    How is a file name generated when recording a stream in the N6123, and.......

  • N-Able Unable to Start

    Brand: AMX Models: N-Able Question:    What could cause N-Able to be stuck in the state ‘N-Able was not closed.......

  • SVSI & CVE-2026-31431

    Brand: SVSI Models: All SVSI Devices Question:    Are SVSI devices vulnerable to CVE-2026-31431? Answer: Only one device was found.......

  • SVSI Decoder and encoder security tab explained

    Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series NControl Solutions Encoder and Decoder.......

  • Ports Used by SVSi Encoders and Decoders

    Brand: AMX Models: AMX/SVSI Encoders and Decoders Question:    What network ports need to be open on a network for.......

  • SVSi Factory Reset

    Brand: AMX Models: AMX/SVSI Encoders and Decoders Question:    How do I factory reset SVSi devices? Answer: To reset the.......

  • How to Disable/Enable SVSI Encoder/Decoder Webpage

    Brand: AMX/SVSI Models: AMX/SVSI Encoders and Decoders that support webpage enable/disable: FGN3132-SA   (NMX-ENC-N3132)FGN3132-CD   (NMX-ENC-N3132-C)FGN3232-SA   (NMX-DEC-N3232)FGN3232-CD   (NMX-DEC-N3232-C).......

  • Software / Firmware Update


  • Nav Firmware Versions

    Question:    What is the current firmware version? Answer: Last Updated: April 7, 2026   N-Able UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUFibGUiLCJ2IjoiNS4yLjIifQ--.​​ LINK:   https://help.harmanpro.com/n-able-software-update  .......

  • Nav Firmware Versions

    Brands: AMX Models: Various   Last Updated: May 28, 2025 UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUFibGUiLCJ2IjoiNS4yLjIifQ--.​ ​N-Able   LINK.  https://help.harmanpro.com/n-able-software-update   N-Command  UPDATEINFO.eyJoIjoiZjRjMTQ4MCIsInQiOiJOLUNvbW1hbmQiLCJ2IjoiNS4yLjE5In0-.   LI​NK........

  • N-Able Software Update

    Brands: AMX Models: Product Name: FG #: N-ABLE-PC Downloads: N-AbleSetup_x64_5.3.5.zip N-Able_5.3.5_MACOS.zip Information: Version: 5.3.5 Release Date: 2025-06-20 Prerequisites: Starting in.......

  • Technical Support Guide


  • How to Configure QSC core to accept SVSi N-series multicast audio streams

    Overview: ​​​​Configuring SVSi N-Series And QSC for PCM Audio​​​ SVSi ENCODER SETUP: The SVSi Unit should be tested and verified.......

  • CISCO 2960 Catalyst Configurations

    Brand: Cisco Models: 2960 Catalyst Summery:​ Cisco 2960 Catalyst Sample Network Switch Configuration   Release Notes Feel free to make.......

  • CISCO SG300-10 Switch Configurations

    Brand: Cisco Models: SG300-10 Summery:​ Cisco SG300-10 Sample Network Switch Configuration   Release Notes Feel free to make the appropriate.......

  • CISCO SG300-28 Configurations

    Brand: Cisco Models: SG300-52 Summery:​​​​​​​​ Cisco SG300-28 ​​Sample Network Switch Configuration   Release Notes Feel free to make the appropriate.......

  • CISCO SG300-52 Configurations

    Brand: Cisco Models: SG300-52 Summery:​​​​​​​​ Cisco SG300-52 ​​Sample Network Switch Configuration   Release Notes Feel free to make the appropriate.......

  • CISCO SG350-10 Configurations

    Brand: Cisco Models: SG350-10 Summery:​ Cisco SG350-10 Sample Network Switch Configuration Release Notes ​Feel free to make the appropriate changes.......

  • CISCO SG350-28 Configurations

    Brand: Cisco Models: SG350-28 Question:    What is the recommended configuration for my Cisco switch for A/V traffic? Answer: Cisco.......

  • CISCO SG350x-48 Configurations

    Brand: AMX Models: SVSI Overview: Cisco SG350x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • CISCO SG350-52 Configurations

    Brand: AMX Models: SVSI Overview: Cisco SG350-52 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • CISCO SG550x-24

    Brand: AMX Models: SVSI Overview: Cisco SG550x-24 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • CISCO SG550x-48

    Brand: AMX Models: SVSI Overview: Cisco SG550x-48 Sample Network Switch Configuration Release Notes Feel free to make the appropriate changes.......

  • Cisco 3850 Catalyst Config

    Brand: Cisco Models: 3850 Catalyst Cisco 3850 Catalyst Sample Network Switch Configuration: Release Notes: ​Feel free to make the appropriate.......

  • How to Create Log Files Utilizing SVSI Encoders and Decoders

    Brand: AMX Models: SVSI Encoders and Decoders  Overview: This article covers creating log files for SVSI encoders and decoders. Proceedure:.......

  • AMX Network AV Supported Ethernet Switches

    Brand: AMX Overview: By design, AMX Network AV uses standard network protocols. The AMX Network AV products should be compatible.......

  • Configuring Ubiquiti UniFi Switches for Harman SVSI Deployments

    Brand: AMX Models: UniFi Pro Max switches All AMX/SVSI encoders and decoders Overview: Part 1 This article provides step-by-step guidance.......

  • How to Use the New Firmware Update in N-ABLE

    Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series NControl Solutions Windowing Processors Overview:.......

  • How to Reset EDID on N-Series Encoders

    Brand: AMX Models: N1000 Series N2000 Series N2400 4K Series N3000 Series Overview: If you are experiencing trouble with establishing.......

  • Minimum Network Requirements for N-Series

    Brand: AMX Models: N1000 Series N2000 Series N2300 4K Series N2400 4K Series N3000 Series NControl Solutions Overview: As you.......

  • Gathering Syslog Message Using N-Able

    Brand: AMX/SVSI  Models: AMX/SVSI N2600 and N3300 Series Encoders and Decoders Overview: Syslog messages provide real time log output from.......

  • Videos


  • Getting to Know N-Able Software

    ​​A brief look at N-Ab​​le, the HARMAN NAV commissioning software. Transcript ***Insert Script Here***....

  • Basic Communications with Networked AV Commissioning

    ​Using the N2135A series encoder and decoder to exp​lain basic networked AV cabling connections. Transcript ***Insert Script Here***....

  • Overview of Encoders & Decoders

    Where to download the N-A​ble software, and discussions on the various series of encoders and decoders. Transcript ***Insert Script Here***....

  • Unboxing & Setup of Encoders & Decoders with SVSI

    ​​​This course shows you everything you need and how to set up​ a simple SVSi system.  You will be amazed.......

  • Capabilities of N-Act

    ​​​The various features of the N-Act software.  ....

  • On Board Control with N-Act

    ​​The N-Act software and ​how it can be used to send controls to other devices.  ....

  • More articles


  • Cannot Update SVSI Firmware, Min SW Error

    Question: When updating firmware, what can you do if you receive an error message that says "Cannot update. Min SW.......

  • Factory Reset an SVSi Encoder or Decoder

    Question: What are the steps to perform a factory reset on SVSi encoders / decoders? Answer: Press and hold the.......

  • How To Modify The Audio EDID On SVSi Devices

    Question: How do I change the EDID settings on an SVSi encoder, to present specific audio channels to the connected.......

  • When should N-Command be used for control of SVSi equipment?

    Question:    When should N-Command be used for control of SVSi equipment? Answer: N-Command can optionally be used in any.......

  • What is the maximum distance between the N-Series devices?

    Question:    What is the maximum distance between the N-Series devices? Answer: The maximum distance between devices is 100 meters.......

  • What is the default IP address of the N8001, N8002, N8012 N-Command?

    Question:    What is the default IP address of the N8001, N8002, N8012 N-Command? Answer: Each N-Command controller ships with.......

  • ​What is the bandwidth of the N-Series encoders?

    Question:    ​What is the bandwidth of the N-Series encoders? Answer: ​N-Series  ​​Bandwidth  ​N1122A  ​800 Mbps  ​N1133A  ​​​800 Mbps  N1134A​.......

  • SVSI Update Needs to be Confirmed

    Question:    What should I do if I receive a message in the SVSI web page after a firmware update.......

  • SVSi Firmware Update Guide

    Overview: SVSi Firmware Update Guide SVSi Firmware Update Guide Step 1: Configure your computer's NIC to communicate with SVSi devices........

  • Setting a Custom EDID on SVSi Devices to Provide a Unique Name

    Overview: Setting a Custom EDID on SVSi Devices to Provide a Unique Name ​​​Configuring EDID The steps below can be.......

  • Using the USB Port for Media

    Question:    Can I use the USB port of the N-Series encoders for media playback? Answer: No​.....

  • Powering N-Series Units

    Question:    ​Can you power the N-Series units with local power and switch power at the same time?   Answer:.......

  • SVSI Low Latency Stream Switching Best Practices

    Question:    ​​​How do you get the lowest latency in switching times with the N2600 series SVSI devices? Answer: There.......

  • SVSi MIB

    Question:    I'm looking to use SNMP with SVSi devices. Where can I download the MIB file for SVSi equipment?.......

  • Loading SVSI configuration file to a Cisco Catalyst switch

    Loading SVSI configuration file to a Cisco Catalyst switch How to load a SVSI switch configuration file to a Cisco.......

  • SVSI / BSS AES-67 Switch Configuration Guide

    SVSI / BSS AES-67 Switch Configuration Guide Relevant Equipment BSS Blu-806DA (or other BSS model ending in "DA" ) SVSI.......

  • Using SVSi with HiQnet or Dante on the Same VLAN

    Question:    Can SVSi equipment be on the same VLAN as HiQnet or Dante? Answer: No, the HiQnet traffic can.......

  • Apple Sample Rate

    Brand: AMX SVSI ​​​​​​​Devices Affected: Apple TV Generation 2 or newer Apple iPad (ipadOS17 or newer) Apple iPhone (iOS17 or.......

  • AMX Jumbo Frame Q&A

    Overview: This document details inquiries concerning jumbo frames and their interoperability within a properly configured network. What are jumbo frames?.......

  • SVSI Input Audio

    Question: What functionality does the Input audio option provide on SVSi encoders and decoders? Answer: For encoders - input audio.......

  • Daisy Chaining N-Series Encoders and Decoders

    Question: Can the N-Series encoder and decoders be daisy chained? Answer: Once network connection is established to one unit, you.......

  • Enabling Maintenance Mode on Encoders & Decoders

    Question: How do I enable maintenance mode on my encoder or decoder? Answer: The “Enable Maintenance Mode" button is only available.......

  • Interleaved Multicast IP Addresses

    Question: What is the interleaved multicast IP address of the stream number? Answer: The interleaved multicast IP address can be.......

  • How to manually edit an encoder EDID

    Overview: This example would make a 4K encoder to only receive 1080p from source. Instructions: Go to Video/Audio -> EDID Decode the.......

  • Multicast IP Addresses

    ​​​​​Question: What multicast IP Address applies to each stream number? Answer: The multicast IP Address can be located under the.......

  • Window to U-Port Correlation

    Question:    What is the window relation to the U-port on a windowing processor? Answer: Window 1 = UPORT 3.......

  • Bim Objects

    Question: Where can I obtain drawings or renderings of Harman products? Answer: https://www.bimobject.com/en-us....

  • Certificate of Volatility

    Question: How do I acquire a certificate of volatility for AMX products? Answer: Requests for a certificate of volatility should.......

  • Dante Audio Issue and Dante Controller

    Question: I have Network A/V devices that support Dante, such as N2600 series or N3300 series devices.  Why is Dante.......

  • NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion

    NMX-NVR-N6123 Troubleshooting Guide for No Content Conversion NMX-NVR-N6123  Network Video Recorder SKU(s) FGN6123 Warranty Period: 3 years Warranty Action: First.......

  • How to automate the “Reset EDID” process on SVSi Encoders

    Automating the “Reset EDID" process on SVSi Encoders Some users find themselves having to reset the EDID in high traffic.......

Videos for this Category

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