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General London Inquiries

  • Software Used to Configure Soundweb London

    Question What software is used to configure the BLU-100? Answer The BLU-100 is configured using HiQnet Audio Architect or the.......

  • Accuracy of the Real Time Clock in a BSS Soundweb London Device

    Question: How accurate is the real time clock in a Soundweb London device? Answer: The real time clock accuracy is.......

  • Using Soundweb London in Dante Domain Manager With AES67

    NOTE: FOR DDM USERS-ENABLING AES67 IN A DOMAIN FOR SOUNDWEB LONDON     Product Version 1.3.4 Release Notes Added Support.......

  • BSS Serial Number Location

    Question: Where can I find the serial number on my product? Answer: For most of the BSS products the serial.......

  • Changing Input Polarity on BSS Soundweb Devices

    Summery: The following set of instructions will show you how to change the signal polarity of the analog inputs of.......

  • Extracting the DSP Configuration in a BSS Soundweb London Device

    Question: Is it possible to extract the DSP configuration from a BSS Soundweb London device? Answer: The DSP configuration cannot.......

  • SOUNDWEB LONDON Common Replacement Parts

    Question: Where can I find a list of replacement parts for Soundweb London? Answer: Connectors BLU-80x/32x/160/120/16/32/80/BIB/BOB - Standard 6 pin.......

  • Soundweb London Control Port Connector Types

    Old Connector Used on all Soundweb London processors except BLU-80, BLU-32 and BLU-16 manufactured before April 2024. ​​ ​ Part.......

  • SOUNDWEB LONDON Ethernet Ports Used

    Soundweb London device use the following ports and protocols: 3804 TCP & UDP : Hi Qnet device discovery and communication.......

  • SOUNDWEB LONDON Latency Map

    Question: What is the latency of a Soundweb London Device? Answer: Here is a Latency Map of a Soundweb London.......

  • SOUNDWEB LONDON Logic Output Ports

    Overview: Soundweb London devices provide two methods in driving external devices from logic outputs; Source or Sink Minimum Maximum Conditions.......

  • SOUNDWEB LONDON Power Supply Part Numbers

    Question: What are the power supplies used in Soundweb London devices? Answer: This is a list of part numbers for.......

  • Soundweb London Series 2 Crestron Modules (Legacy)

    Version 4.2 modules were released by BSS. These were initially released to support Crestron Series 2 processors, but this module.......

  • Unlocking Box Security on a Soundweb London Device

    Question: Passwords have been lost. BSS Soundweb London device is locked with Box Security and it is not possible to.......

  • Using BLU Link over Fiber

    What is BLU link BLU link is a 256 channel proprietary high speed d​​igital audio bus. This bus is used.......

  • Using Telnet with Soundweb London

    What is Telnet? Telnet is a command line interface used to execute simple commands in a single BLU device. You.......

  • BSS-Soundweb-London-Current-Dante-Firmware

    ​​ NOTE: FOR ​​​​DDM USERS NOT USING RTP AUDIO/AES67     Product Version 1.3.7 Release Notes Added Support for PTPV2​​.......

  • Using Control Ports on Soundweb London Devices

    Working with GPIO control GPIO (General Purpose Input Output) – also known as control ports or even sometimes called logic controls.......

  • Booting a Soundweb London in Safe Mode

    Question: How do I boot my Soundweb London device in SAFE MODE? Answer: What is Safe Mode? There may be.......

  • SOUNDWEB LONDON Troubleshooting Audio Dropout on BLU Link and Dante Systems

    Introduction Intermittent audio can be complex to troubleshoot especially on larger system that may contain more than one network audio.......

  • SOUNDWEB LONDON Third Party Control

    London Direct Inject protocol Soundweb London devices will communicate with a third party device in accordance with the London Direct.......

  • SOUNDWEB LONDON Host DSP And Dante Firmware Versions By Audio Architect Release

    Question: How to find BSS Soundweb London firmware versions used in a specific version of HiQnet Audio Architect. Answer: BSS.......

  • Unlocking Access Control Password in a Soundweb London Device

    Question: Audio Architect Access Control admin password has been lost. BSS Soundweb London device is locked and cannot be added.......

  • Configuring Putty for Serial Connection to Soundweb London

    Hardware Requirements Computer with a serial RS232 port or USB-to-Serial adapter. USB adapters with FTDI chipset or Prolific chipset are.......

  • Dante Device Name and Dante Channel Names in Soundweb London

    Dante Devices BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and BLU-DA.  These models contain a Brooklyn.......

  • Domain Manager Audit Log Shows AES67_Prefix_v2:[ 239 0 0 0 ]

    Issue: Soundweb London devices show an AES67 Prefix message every 20 seconds in the Domain Manager Audit Log. Ca​​​​​use: This.......

  • HARMAN HiQnet Communication On A Routed Network

    Introduction BSS Soundweb London devices, Crown devices, Motion Control app and Audio Architect software communicate on an Ethernet network using.......

  • HiQnet Device not Discovered in Audio Architect or Netsetter

    Question: Why does my device not show up in Audio Architect or Netsetter, but the device responds to PING commands?.......

  • Identifying the Firmware Version in a Soundweb London Device

    Firmware in BSS Soundweb London Devices It is important to determine the firmware version when replacing a Soundweb London device.......

  • Importing Firmware in Dante Updater

    As of Dante Controller Version 4.2.7.1 all of the functions of Audinate Firmware Update Manager have been incorporated into Dante.......

  • Managing Network Ports in Soundweb London

    Overview: Soundweb London uses several network ports for maintaining the hardware including Telnet and FTP. Often local IT policy will.......

  • Monitoring and Logging Signal Level in Soundweb London

    Overview: The level of a signal in a Soundweb London configuration can be monitored using the two mechanisms described in.......

  • Sample Rate adjustment in BSS Soundweb London Dante-enabled devices

    Sample Rate in BSS Soundweb London Dante-enabled devices BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and.......

  • Setting the Time in a Soundweb London Device with an External Control Message

    Question: Can I set the time in a Soundweb London device using a third party control message? Answer: Yes, the.......

  • Troubleshooting Echo in Conference Systems

    Introduction This guide will address troubleshooting conferencing systems that echo for the far side talker.  We will cover the most.......

  • Uploading Soundweb London Firmware Over a Network Using Boot Loader

    Boot Loader The Boot Loader application can be used to upload firmware files into a Soundweb London device over the.......

  • Uploading Soundweb London Firmware Over RS232 Using HyperTerminal

    Hyper Terminal The Hyper Terminal application can be used to upload firmware files into a Soundweb London device over the.......

  • Using a Logic End to Reboot a Soundweb London Device

    Overview: A Soundweb London device has the ability to reboot when the state of a Logic End is changed. The.......

  • Acoustic Echo Cancellation (AEC) with Soundweb london Processors

    Demonstration of Acoustic Echo Cancellation (AEC) inside BSS.....

  • Fixed I/O Devices with Soundweb London Hardware

    ​​​​​Learn about which Soundweb London devices feat​ure fixed IO card solutions.​ Chapters ​SOUNDWEB LONDON - Hardware Overview - Chapter 1.......

  • General Purpose Input and Output (GPIO) Control Options with Soundweb London Hardware

    ​​​The general purpose input and output (GPIO) control options for Soundweb L​ondon devi​ces.​ Chapters ​SOUNDWEB LONDON - Hardware Overview -.......

  • Getting to Know Signal Processors

    ​​​​​Walk through the various features of the different models of BSS Audio Soundweb London series processor​​s as well as the.......

  • How to Replace a Power Supply with Soundweb London Hardware

    This video covers removal and replacement of the internal power supply​ for all current BSS hardware that contain an internal.......

  • Introduction to Soundweb London Hardware

    ​​​​​Take an introductory look at the Soundweb London family of products.​​​ ​​Chapters ​SOUNDWEB LO​NDON - Hardware Overview - Chapter 1.......

  • Updating Dante Firmware in Soundweb London Devices

    ​​​​​How to update BSS devices to use the Dante 4.0 firmware.....

  • SOUNDWEB LONDON Audio Level Reference

    Question:    What is the audio Level in Soundweb London: Answer:  ....

  • SOUNDWEB LONDON 3-Gang Back Box Dimensions

    Question:    What are the dimensions of the back box for the BLU-10 and BLU-8v2? Answer: ​​​​​These are the dimensions.......

  • SOUNDWEB LONDON Acoustic Echo Cancellation Application Guide

    Question:    ​​​What is acoustic echo and why does it need to be cancelled? Answer: Acoustic echo occurs in a.......

  • Digital Clocking in Soundweb London

    ​​General information: The digital clocking schema for Soundweb London devices works in a similar way to most other digital audio.......

  • SOUNDWEB LONDON Getting Started with Crestron 3-Series Modules

    Overview: This article describes the various elements of the 3-Series Crestron modules for Soundweb London and how to implement them........

  • Automating the Timed Gain in Soundweb London

    Overview: The Gain Timed This processing object provides a mechanism to make gain level changes smoothly. See HiQnet Audio Architect.......

  • Creating a Bass Lift Volume Control

    Overview: This guide will outline a method by which a low frequency boost or cut can be applied to a.......

  • SOUNDWEB LONDON Creating Custom Event Log Entries

    Brand: BSS Audio Models: Soundweb London BLU-50 BLU-80* BLU-32* BLU-100 BLU-800* BLU-320* BLU-101 BLU-160 BLU-120 BLU-102 BLU-805* BLU-325* BLU-103 BLU-806.......

  • BSS | Soundweb London Hardware Overview - Chapter 1 - Intro

    This is the first of eight videos in which Kevin Brown (Senior Product Specialist for BSS Audio) provides a hardware.......

  • BSS | Soundweb London Hardware Overview - Chapter 2 - Cards

    This video discusses the local I/O cards which can be installed into certain Soundweb London devices. This is the second.......

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