Contact Us
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
Question What software is used to configure the BLU-100? Answer The BLU-100 is configured using HiQnet Audio Architect or the.......
Question: How accurate is the real time clock in a Soundweb London device? Answer: The real time clock accuracy is.......
NOTE: FOR DDM USERS-ENABLING AES67 IN A DOMAIN FOR SOUNDWEB LONDON Product Version 1.3.4 Release Notes Added Support.......
Question: Where can I find the serial number on my product? Answer: For most of the BSS products the serial.......
Summery: The following set of instructions will show you how to change the signal polarity of the analog inputs of.......
Question: Is it possible to extract the DSP configuration from a BSS Soundweb London device? Answer: The DSP configuration cannot.......
Question: Where can I find a list of replacement parts for Soundweb London? Answer: Connectors BLU-80x/32x/160/120/16/32/80/BIB/BOB - Standard 6 pin.......
Old Connector Used on all Soundweb London processors except BLU-80, BLU-32 and BLU-16 manufactured before April 2024. Part.......
Soundweb London device use the following ports and protocols: 3804 TCP & UDP : Hi Qnet device discovery and communication.......
Question: What is the latency of a Soundweb London Device? Answer: Here is a Latency Map of a Soundweb London.......
Overview: Soundweb London devices provide two methods in driving external devices from logic outputs; Source or Sink Minimum Maximum Conditions.......
Question: What are the power supplies used in Soundweb London devices? Answer: This is a list of part numbers for.......
Version 4.2 modules were released by BSS. These were initially released to support Crestron Series 2 processors, but this module.......
Question: Passwords have been lost. BSS Soundweb London device is locked with Box Security and it is not possible to.......
What is BLU link BLU link is a 256 channel proprietary high speed digital audio bus. This bus is used.......
What is Telnet? Telnet is a command line interface used to execute simple commands in a single BLU device. You.......
NOTE: FOR DDM USERS NOT USING RTP AUDIO/AES67 Product Version 1.3.7 Release Notes Added Support for PTPV2.......
Working with GPIO control GPIO (General Purpose Input Output) – also known as control ports or even sometimes called logic controls.......
Question: How do I boot my Soundweb London device in SAFE MODE? Answer: What is Safe Mode? There may be.......
Introduction Intermittent audio can be complex to troubleshoot especially on larger system that may contain more than one network audio.......
London Direct Inject protocol Soundweb London devices will communicate with a third party device in accordance with the London Direct.......
Question: How to find BSS Soundweb London firmware versions used in a specific version of HiQnet Audio Architect. Answer: BSS.......
Question: Audio Architect Access Control admin password has been lost. BSS Soundweb London device is locked and cannot be added.......
Hardware Requirements Computer with a serial RS232 port or USB-to-Serial adapter. USB adapters with FTDI chipset or Prolific chipset are.......
Dante Devices BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and BLU-DA. These models contain a Brooklyn.......
Issue: Soundweb London devices show an AES67 Prefix message every 20 seconds in the Domain Manager Audit Log. Cause: This.......
Introduction BSS Soundweb London devices, Crown devices, Motion Control app and Audio Architect software communicate on an Ethernet network using.......
Question: Why does my device not show up in Audio Architect or Netsetter, but the device responds to PING commands?.......
Firmware in BSS Soundweb London Devices It is important to determine the firmware version when replacing a Soundweb London device.......
As of Dante Controller Version 4.2.7.1 all of the functions of Audinate Firmware Update Manager have been incorporated into Dante.......
Overview: Soundweb London uses several network ports for maintaining the hardware including Telnet and FTP. Often local IT policy will.......
Overview: The level of a signal in a Soundweb London configuration can be monitored using the two mechanisms described in.......
Sample Rate in BSS Soundweb London Dante-enabled devices BSS Soundweb London devices with Dante functionality include the BLU-806, BLU-326 and.......
Question: Can I set the time in a Soundweb London device using a third party control message? Answer: Yes, the.......
Introduction This guide will address troubleshooting conferencing systems that echo for the far side talker. We will cover the most.......
Boot Loader The Boot Loader application can be used to upload firmware files into a Soundweb London device over the.......
Hyper Terminal The Hyper Terminal application can be used to upload firmware files into a Soundweb London device over the.......
Overview: A Soundweb London device has the ability to reboot when the state of a Logic End is changed. The.......
Demonstration of Acoustic Echo Cancellation (AEC) inside BSS.....
Learn about which Soundweb London devices feature fixed IO card solutions. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1.......
The general purpose input and output (GPIO) control options for Soundweb London devices. Chapters SOUNDWEB LONDON - Hardware Overview -.......
Walk through the various features of the different models of BSS Audio Soundweb London series processors as well as the.......
This video covers removal and replacement of the internal power supply for all current BSS hardware that contain an internal.......
Take an introductory look at the Soundweb London family of products. Chapters SOUNDWEB LONDON - Hardware Overview - Chapter 1.......
How to update BSS devices to use the Dante 4.0 firmware.....
Question: What is the audio Level in Soundweb London: Answer: ....
Question: What are the dimensions of the back box for the BLU-10 and BLU-8v2? Answer: These are the dimensions.......
Question: What is acoustic echo and why does it need to be cancelled? Answer: Acoustic echo occurs in a.......
General information: The digital clocking schema for Soundweb London devices works in a similar way to most other digital audio.......
Overview: This article describes the various elements of the 3-Series Crestron modules for Soundweb London and how to implement them........
Overview: The Gain Timed This processing object provides a mechanism to make gain level changes smoothly. See HiQnet Audio Architect.......
Overview: This guide will outline a method by which a low frequency boost or cut can be applied to a.......
Brand: BSS Audio Models: Soundweb London BLU-50 BLU-80* BLU-32* BLU-100 BLU-800* BLU-320* BLU-101 BLU-160 BLU-120 BLU-102 BLU-805* BLU-325* BLU-103 BLU-806.......
This is the first of eight videos in which Kevin Brown (Senior Product Specialist for BSS Audio) provides a hardware.......
This video discusses the local I/O cards which can be installed into certain Soundweb London devices. This is the second.......
No popular General London Inquiries articles yet.